Job responsibilities
The post holder will:
Undertake delegated duties under the supervision of registered health care professionals. Consulting as necessary and working collaboratively within the health care team to deliver therapeutic interventions, psychological and physical care to a defined group of service users.
deliver evidence based planned care, which is safe and effective, in a manner which is caring , compassionate and enables service users to reach an optimum level of functioning, independence, rehabilitation and recovery.
provide care within well established policies, procedures, protocols, guidelines, and established clinical care plans, whilst acting within the required sphere of clinical competences for the role at all times.
following intial assessment by a registered health care professional, exercise initiative and judgement in, care planning, goal setting, delivery, implementation and evaluation of care.
working collaboratively and in partnership with others, develop knowledge to promote holistic care.
demonstrate sound knowledge of the care and treatment programmes of individual service users toenable the post holder to contribute and inform the decision making of registered health care professionals.
make appropriate care adjustments, within the agreed level of autonomy for the post, and be able to communicate any changes to service users, carers and the health care team. This may include regular assessment, evaluation, reporting and escalating relevant information to appropriate health and social care professionals.
undertake enhanced training and preparation to meet the specific clinical needs of the service and to equip the post holder for an enhanced leadership role.
contribute to enabling service users to reach their potential, including the utilisation of public health approaches eg, providing advice and support or signposting to the appropriate service.
undertake and maintain the required statutory, mandatory and core training as required by the specific area of service.
may be required to work in challenging environments which could include using managing aggression and violence techniques, lone working and conflict resolution.
supervise and delegate work to health care support workers, participate in their induction, training, appraisal.
work flexibly to meet the needs of the service.
KEY
RESULT AREAS:
1.1 Care provision:
To
deliver excellent levels of care/therapy/customer services to people. Regularly
assess, problem solve, evaluate and report to health care professionals, in a
timely and proactive manner when these standards have not been met, enabling appropriate
action to be taken. Implement planned
actions in response, communicating changes to service users, carers and registered
health care professionals as appropriate.
Proactively and positively contribute to the achievement of clinical outcomes through individual
and team effort. Manage
the service user experience with the focus being on
delivering excellent
customer services.
Work independently, prioritising own
work, exercising initiative and judgement. Refer and seek guidance/supervision
on issues outside of post holders level of competence or authority to senior
health care professionals.
Participate
in the assessment/admissions/discharge,
formulation and implementation of individualised packages of care to help maximise service user
functioning, recovery and rehabilitation potential.
Provide
agreed clinical treatment, therapeutic activities and rehabilitation programmes
to allocated service users. Support
health care professionals to co-ordinate the
patient pathway from referral to discharge; supporting on all aspects of goal planning; help organise & contribute to any team
reviews or user/carer meetings. Responsible
for service user documentation.
Required
to concentrate for periods of time, depending upon the care intervention/care
plan To
accurately record therapeutic observations taken and identify and
respond appropriately to any identified risks.
Promote
comfort and well-being by ensuring service user needs are timely met eg,
emotional, personal,
environmental, physical etc. Including, where appropriate, vital signs, continence care, pressure area care, wound
care, nutrition, hydration, foot care,
mood identification
and suicide risk etc. Support individuals to
manage their own health and social wellbeing and promote individual positive
self-esteem and sense of identity.
Work
with sensitivity and an understanding of the issues experienced by service
users.
Work
in a flexible and collaborative manner with others, adapting to the needs of
the service, despite many demands on attention.
Act as a link or assistant link for a specific area of practice.
Assist in the promotion of
an open, welcoming, person-centred culture for service users, carers and colleagues, Seek
and support feedback from service users and undertake patient satisfaction surveys to aid
service improvement as required.
Maintain accurate and contemporaneous care documents. Report observations and other service user information
in written and electronic format. Use
appropriate documentation/systems in accordance with local and Trust standards
demonstrating competent IT skills, accurate data inputting and use of the internet.
Use effective verbal/written
communication at all times, incorporating tact, empathy, consideration,
courtesy and confidentiality. Adapt style of communication to respond to
service user communication difficulties and psychological, social, physical and
spiritual needs.
Build and sustain effective communications with others as required
to ensure
good team working
and collaborative working
practices. Disseminate knowledge, and information to those who need
to know.
Effectively
manage and support individuals who exhibit challenging behaviour or present a
significant imminent risk to themselves or others. Recognise and respond to
changes in their presentation, including reporting the issue to a registered
health care professional as required. Respond appropriately to any emergency
situation eg, including initiating use of PMAV.
Undertake
supportive therapeutic
observation/interventions
minimising the negative effects of disruptive/abusive behaviour, or in the
prevention and management of violence and aggression (PMVA) ( as
appropriate). Utilise de-escalation and physical control techniques as
necessary. Taking reasonable steps to protect themselves from the risk of
violence.
If
appropriate to the role, when directed by a health care professional,
accompany/escort service users within/outside Trust grounds, including the
supervision of Health Care Support Workers undertaking escort duties.
Ensure action to reduce risks to health
and safety and that all possible
steps
are taken in identifying, managing and
reporting risks, to help safeguard
the welfare, safety and
security of
people, eg, children, service users visitors and staff. Contribute to the
reduction of hazards in the environment, considering safety, security, theft or
damage.
Responsible for ensuring safe infection
prevention and control by usingl protective equipment, safe disposal of
healthcare waste, performing hand hygiene, cleaning, disinfecting etc.
Understand the roles and contributions
of other care providers in and outside of the team, enabling those who are
significant to the service user to play an active role in their care.
Proactively identify
additional activities in accordance with the role, which would increase postholder efficiency
and the efficiency of the team; offer suggestions for improvement and implement these
activities in agreement with the team.
Develop and
support the Trusts
culture
of
collaborative,
flexible cross-team working
and commitment to delivering quality services and outcomes, which maintain the Governments policies on public health.
Maintain and continuously improve skills and understanding of health and
social care services, including systems, policy and current good practice.
Particularly with regards to own area of work and service users and which significantly contributes
to the services stated objectives & aims.
Make
use of opportunities for sharing good practice and learning.
Proactively
identify additional activities in accordance with your role, which would
increase your efficiency and the efficiency of the service, offer suggestions
for improvement and implement these activities in agreement with your team.
Undertake
any additional duties deemed appropriate to the role.
1.2 Working as part of a Team:
Work within other clinical areas as the
clinical situation and staffing levels require.
As part of a team, deliver person
centred care whilst meeting the service standards and objectives.
Provide and receive service user
information using tact, reassurance, empathy and persuasive skills as required.
Act within the 8 principles of the Data Protection Act 1988.
Contribute to ward/department/team
meetings
offering suggestions for quality
improvement. Actively engage in good team working to facilitate effective
relationships with all health professionals.
Maintain
strong working
relationships and communication links with
the team and others in achieving/improving
service/quality standards.
Contribute to and make suggestions
about projects, including audit and quality initiatives pertinent to the role.
Take part in team reflection and investigation of complaints and Adverse Risk Incidents as
directed to ensure that lessons are learned from mistakes and that team working
is enhanced.
For full Job Description please see the attachedin Supporting Information'
