Job summary
Unity Centre Reception 25 Hours per Week
We are looking for an organised and committed Receptionist to join our
friendly team on Unity Centre Reception based at Fieldhead Hospital.
Unity Centre is the main reception providing
access for four Adult Wards providing Inpatient care for Adults & Older
People.The hours for this role will be worked as 5 hours per day, Monday to
Friday, generally between 11.00am to 4.00pm, however, the potholder will be
required to move their hours to cover annual leave and sickness when required
working 7.00am to 12.00pm when covering a morning shift, and 3.00pm to 8.00 pm when
covering an afternoon shift.
The right person will possess RSA 2 Word Processing qualification / NVQ
Level 2, or an equivalent level qualification.
Previous healthcare experience would be preferred, but is not essential,
however, recent admin experience is essential.
You must be proficient in
the use of Microsoft packages including Outlook and Word and have the ability
to learn new IT packages. You will be able to demonstrate excellent
interpersonal, organisational and communication skills combined with a
self-motivated and flexible approach to work.
Drury Lane Health &
Wellbeing Centre 2 x 15 hours per Week
We are
looking for two organised and committed Receptionists to join our friendly team
at Drury Lane Health & Wellbeing Centre, Wakefield.
The hours for these roles will be worked as 7.5 hours per day, between
8.30 5.00 over two days, Thursday and Friday.
Main duties of the job
Duties for these roles are
varied but will include:
Meet
and greet visitors to Reception, these may include service users, carers,
families, other professionals, estates and facilities staff, emergency
services, support services.
Dealing
with queries via person, telephone or post, signposting where applicable.
Making
appointments.
Booking
rooms.
Placing
orders using Trust systems, and maintaining stock levels.
Updating
databases.
Scanning
to Trust systems.
Auditing
scanning.
Maintaining
general Reception environment, reporting any issues as applicable.
Liaising
with other staff regarding cover.
Other
general admin tasks.
All employees of the Trust are strongly
encouraged to be fully vaccinated against COVID-19 to protect patients.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
The
post-holder will:
under the supervision/direction of the
Administrative Supervisor, within a delegated framework for agreed tasks, be
aware of and able to undertake the basic, routine admin/communication
requirements of the service. Provide a confidential service to clinical/support
services, in an efficient manner.
follow and ensure the service is provided in
accordance with well-established policies, procedures, protocols and guidelines
and service delivery plans.
demonstrate knowledge of the service to enable the post holder to contribute and inform
decision making within the service.
may work within clinical environments
where basic conflict resolution may be
required.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being flexible, adaptable, polite, positive and empathetic providing and
receiving routine information.
work with sensitivity and have an understanding of the service and
issues experienced by users.
For full job description, please see attached supporting documents
Job description
Job responsibilities
The
post-holder will:
under the supervision/direction of the
Administrative Supervisor, within a delegated framework for agreed tasks, be
aware of and able to undertake the basic, routine admin/communication
requirements of the service. Provide a confidential service to clinical/support
services, in an efficient manner.
follow and ensure the service is provided in
accordance with well-established policies, procedures, protocols and guidelines
and service delivery plans.
demonstrate knowledge of the service to enable the post holder to contribute and inform
decision making within the service.
may work within clinical environments
where basic conflict resolution may be
required.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being flexible, adaptable, polite, positive and empathetic providing and
receiving routine information.
work with sensitivity and have an understanding of the service and
issues experienced by users.
For full job description, please see attached supporting documents
Person Specification
Experience
Essential
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
- In using email, maintaining and updating paper and electronic diaries, arranging meetings
- In working as an effective team member with minimum supervision
- understanding of the need to maintain strict confidentiality
- In using a degree of initiative
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- Secretarial/administrative experience
- In copy typing /audio typing
- In working in a caring environment at a band 2 or equivalent level of competence
- Of NHS software programmes
- In working in a busy environment with competing demands.
Special Knowledge and Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In decision-making and prioritisation
- Good Customer care skills
- Good interpersonal skills
- Diversity/Cultural awareness
- Resilience to pressure and exposure to emotional/distressing situations
- Non-judgemental, empathetic manner
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values
- Able to fulfil the requirements of the Trusts value based induction
Desirable
- Some Knowledge of Data Protection requirements
- Some knowledge of diversity/cultural requirements
- Some knowledge of Health & Safety issues and risk identification
- Some knowledge of moving & handling issues
Qualifications
Essential
- As appropriate to the role:
- NVQ level 2 ( or equivalent level qualification), or, RSA ll
- Or, be able to demonstrate competency at level 2
Desirable
- Willingness to undertake further study/development
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Person Specification
Experience
Essential
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
- In using email, maintaining and updating paper and electronic diaries, arranging meetings
- In working as an effective team member with minimum supervision
- understanding of the need to maintain strict confidentiality
- In using a degree of initiative
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- Secretarial/administrative experience
- In copy typing /audio typing
- In working in a caring environment at a band 2 or equivalent level of competence
- Of NHS software programmes
- In working in a busy environment with competing demands.
Special Knowledge and Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In decision-making and prioritisation
- Good Customer care skills
- Good interpersonal skills
- Diversity/Cultural awareness
- Resilience to pressure and exposure to emotional/distressing situations
- Non-judgemental, empathetic manner
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values
- Able to fulfil the requirements of the Trusts value based induction
Desirable
- Some Knowledge of Data Protection requirements
- Some knowledge of diversity/cultural requirements
- Some knowledge of Health & Safety issues and risk identification
- Some knowledge of moving & handling issues
Qualifications
Essential
- As appropriate to the role:
- NVQ level 2 ( or equivalent level qualification), or, RSA ll
- Or, be able to demonstrate competency at level 2
Desirable
- Willingness to undertake further study/development
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
