Job summary
An exciting opportunity has
arisen for a passionate and driven individual to join the Wakefield Recovery
and Wellbeing College as a team secretary. The Recovery College is a fast
paced, ever-evolving service that reacts quickly to the needs of the local
population, working alongside professionals and those with lived experiences of
ill health to deliver self-management workshops and courses.
The right candidate will be
very proactive with their workload and with developing new ideas, will be
highly proficient in the use of Excel and Word, will have the knowledge and
skills to maintain the Colleges social media platforms and internet presence, will
be adaptable to change, will be a team player, and will be confident, friendly
and supportive. Due to the fast-paced nature of the Recovery College, it is
imperative that candidates are able to cope with strict deadlines and time
pressures, are able to prioritise workload, are efficient at problem solving, are
able to react promptly and efficiently to situations that may occur and are
able to adapt to the needs of the service within an ever-changing and evolving
environment, having a can-do attitude.
Main duties of the job
As a team secretary for the
Recovery College, you will be responsible to the day to day management of
student records and enrolments, maintenance of our customer relationship
management system (Mind Recovery Net), managing the College telephone line by
receiving calls and liaising with students and members of the public as well as
volunteers and stakeholders, assisting the College Coordinators with their
work, providing admin for the recruitment and training of our volunteers,
co-producing and co-facilitating courses (a requirement of every member of the
team), as well as other standard administrative duties and base (building)
responsibilities.
The role requires regular use
of Excel spreadsheets and web-based programmes (such as Mind Recovery Net and
Canva), social media account and website management, liaising with a variety of
people and supporting the teams shared aims and objectives.
Whilst the team works
to a hybrid model currently, moving forward there will be a requirement for
team secretaries to work from base, with the team working across the district
in various locations.
All employees of
the Trust are strongly encouraged to be fully vaccinated against COVID-19 to
protect patients.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
The
post-holder will:
under the supervison/direction of the
Administrative Supervisor, within a delegated framework for agreed tasks and seeking
support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative
service to clinical/support services, in an efficient and confidential manner.
provide services within well-established
policies, procedures, protocols, guidelines, whilst acting within the required
sphere of competences for the role at all times.
demonstrate sound knowledge of the
service to enable the post holder
to contribute and inform decision making within the service.
may work within clinical environments where
conflict resolution may be required.
act as principal point of contact
for users of the service eg,individuals from within/outside the Trust, service
users and members of the public etc.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being, flexible, adaptable, polite, positive and empathetic, communicating
effectively and informatively.
work with sensitivity and have a
good understanding of the service provision and issues experienced by its users.
prioritise own tasks, exercising a degree of independence,
initiative and judgement. Assess situations,
identify and resolve potential problems within own skill set. Refer and seek
guidance on issues outside of postholders level of competency or authority
to the Administrative Supervisor.
work within
well-established departmental/Trust policies, procedures, protocols, guidelines
and established service delivery plans at all times.
use effective verbal/written communication
at
all times,
incorporating tact, empathy, consideration, courtesy and confidentiality.
Adapt style of communication to respond to others user communication difficulties.
ensure the service experienced
is positive
and service user confidentiality is maintained
at all times. Treat users
of the service, colleagues etc, with respect, dignity, courtesy
and in accordance with the Trusts Values.
Please view the full Job Description in the supporting documents.
Job description
Job responsibilities
The
post-holder will:
under the supervison/direction of the
Administrative Supervisor, within a delegated framework for agreed tasks and seeking
support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative
service to clinical/support services, in an efficient and confidential manner.
provide services within well-established
policies, procedures, protocols, guidelines, whilst acting within the required
sphere of competences for the role at all times.
demonstrate sound knowledge of the
service to enable the post holder
to contribute and inform decision making within the service.
may work within clinical environments where
conflict resolution may be required.
act as principal point of contact
for users of the service eg,individuals from within/outside the Trust, service
users and members of the public etc.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being, flexible, adaptable, polite, positive and empathetic, communicating
effectively and informatively.
work with sensitivity and have a
good understanding of the service provision and issues experienced by its users.
prioritise own tasks, exercising a degree of independence,
initiative and judgement. Assess situations,
identify and resolve potential problems within own skill set. Refer and seek
guidance on issues outside of postholders level of competency or authority
to the Administrative Supervisor.
work within
well-established departmental/Trust policies, procedures, protocols, guidelines
and established service delivery plans at all times.
use effective verbal/written communication
at
all times,
incorporating tact, empathy, consideration, courtesy and confidentiality.
Adapt style of communication to respond to others user communication difficulties.
ensure the service experienced
is positive
and service user confidentiality is maintained
at all times. Treat users
of the service, colleagues etc, with respect, dignity, courtesy
and in accordance with the Trusts Values.
Please view the full Job Description in the supporting documents.
Person Specification
Experience
Essential
- Recent Secretarial/administrative experience and copy /audio typing
- Note/minute taking
- In using email, maintaining and updating paper and electronic diaries, arranging meetings
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
- In working as an effective team member with minimum supervision
- In working in a busy environment with competing demands
- Understanding of the need to maintain strict confidentiality
- In using a degree of initiative
- in organising and prioritising own tasks in order to meet deadlines.
Desirable
- In working in a caring environment
- In dealing with the public
Special Knowledge/Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In, decision-making and prioritisation
- Knowledge of Data Protection Act
- Customer care skills
- Good interpersonal skills
- Diversity/Cultural understanding
- Resilience to pressure and exposure to emotional, distressing situations Non-judgemental, empathetic manner
- Able to use observation skills to identify potential risks and act appropriately
- Demonstrates Trust Values
- Able to fulfil the requirements of the Trusts value based induction
Desirable
- Knowledge of information governance
Qualifications
Essential
- NVQ level 3 (or equivalent qualification) or, RSA lll
- Or, be able to demonstrate competency at level 3.
Desirable
- Willingness to undertake further study/development.
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
- Must be willing/able to undergo job development and training and maintain skills
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
- Must be willing/able to undergo job development and training and maintain skills
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Person Specification
Experience
Essential
- Recent Secretarial/administrative experience and copy /audio typing
- Note/minute taking
- In using email, maintaining and updating paper and electronic diaries, arranging meetings
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
- In working as an effective team member with minimum supervision
- In working in a busy environment with competing demands
- Understanding of the need to maintain strict confidentiality
- In using a degree of initiative
- in organising and prioritising own tasks in order to meet deadlines.
Desirable
- In working in a caring environment
- In dealing with the public
Special Knowledge/Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In, decision-making and prioritisation
- Knowledge of Data Protection Act
- Customer care skills
- Good interpersonal skills
- Diversity/Cultural understanding
- Resilience to pressure and exposure to emotional, distressing situations Non-judgemental, empathetic manner
- Able to use observation skills to identify potential risks and act appropriately
- Demonstrates Trust Values
- Able to fulfil the requirements of the Trusts value based induction
Desirable
- Knowledge of information governance
Qualifications
Essential
- NVQ level 3 (or equivalent qualification) or, RSA lll
- Or, be able to demonstrate competency at level 3.
Desirable
- Willingness to undertake further study/development.
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
- Must be willing/able to undergo job development and training and maintain skills
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
- Must be willing/able to undergo job development and training and maintain skills
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
