Job summary
We are looking for an organised, motivated, and detail focused
Registration Authority (RA) Supervisor to join our Digital Services
team. This is a key role supporting safe, secure and compliant access to
national and local clinical systems across the organisation.
Working as part of the RA function, you will oversee the day today
operations of Smartcard lifecycle management, identity verification, and user
access controls. You will also provide direct line management support to RA
staff, helping ensure a high quality, responsive and well coordinated service.
This role is ideal for someone with RA experience looking to
step into a supervisory and staff management position within a busy digital
environment.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.
We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.
Main duties of the job
- Responsible for managing the issue, distribution and operational maintenance of smartcards in use across the Trust in a timely manner.
- Provide operational support to EPR System users covering the scheduling and re-issue of smartcards which are due to expire, replacement of lost or damaged smartcards, resetting PINS and passwords when smartcards have been locked, amend EPR system access and roles following defined processes, and the revocation of smartcards.
- Ensure that appropriate healthcare professionals are only able to access patient information relevant to their job role e.g. apply and maintain correct access roles to smartcards.
- All forms of data must be stored in line with Registration Authority Data Storage and the Data Protection Act. Systems include Care Identity Management (CIM) and other in house systems together with distribution lists of all System Users and Sponsors.
- Provide information and training to support sponsors and end users in the use of CIM and smartcards.
- Identify and resolve any smartcard problems in a timely and satisfactory matter using problem solving techniques gained through previous experiences and, where necessary, ensure that any ongoing unsolvable problems are reported to the Regional Registration Authority to enable escalation to National levels as necessary.
- Ensure
that information inputted to CIS system and internal records management
systems are accurate and remains confidential.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
This position is designed
to provide a flexible role to support and manage change to meet Business Unit
objectives
Undertake
delegated duties under the supervision
of the Business Administrative Manager.
Consulting as necessary and working collaboratively to deliver a comprehensive
service.
Provide services within well-established
policies, procedures, protocols, guidelines, whilst acting within the required
sphere of competences for the role at all times.
Work in partnership with others;
develop knowledge to promote an holistic service.
Demonstrate sound knowledge of the
service to enable the post holder
to contribute and inform decision making within the service.
Supervise and delegate work to Admin/secretarial staff, participate
in their induction, training, appraisal etc.
May be required to work in
challenging environments which could include lone working and conflict
resolution.
Undertake and maintain the required
statutory, mandatory and core training as required by the specific area of service.
Work flexibly to meet the needs of
the service.
We are aware that an increasing number of applicants are
using AI technology to generate responses on NHS Job application forms. Over
reliance on AI-generated content in application forms is strongly discouraged
and we will conduct a thorough screening process before selecting candidates to
progress to the next stage. If you are using AI to enhance your application,
please disclose this in your NHS Jobs application form.
For full details please see attached documents.
Job description
Job responsibilities
This position is designed
to provide a flexible role to support and manage change to meet Business Unit
objectives
Undertake
delegated duties under the supervision
of the Business Administrative Manager.
Consulting as necessary and working collaboratively to deliver a comprehensive
service.
Provide services within well-established
policies, procedures, protocols, guidelines, whilst acting within the required
sphere of competences for the role at all times.
Work in partnership with others;
develop knowledge to promote an holistic service.
Demonstrate sound knowledge of the
service to enable the post holder
to contribute and inform decision making within the service.
Supervise and delegate work to Admin/secretarial staff, participate
in their induction, training, appraisal etc.
May be required to work in
challenging environments which could include lone working and conflict
resolution.
Undertake and maintain the required
statutory, mandatory and core training as required by the specific area of service.
Work flexibly to meet the needs of
the service.
We are aware that an increasing number of applicants are
using AI technology to generate responses on NHS Job application forms. Over
reliance on AI-generated content in application forms is strongly discouraged
and we will conduct a thorough screening process before selecting candidates to
progress to the next stage. If you are using AI to enhance your application,
please disclose this in your NHS Jobs application form.
For full details please see attached documents.
Person Specification
Experience
Essential
- in General Administration/ Supervisory Management eg. Project management, Sickness management, recruitment, etc.
- In dealing with the public.
- In working as an effective team member.
- in prioritising own workload and meeting deadlines
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Desirable
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Qualifications
Essential
- NVQ level 4 in Business Administration or equivalent level qualification,
- Or, be able to demonstrate competency at level 4 in an Admin/secretarial /supervisory position.
Desirable
- Group Facilitation skills
- Willingness to undertake further study/development.
- Degree
Special Knowledge/Skills
Essential
- As appropriate to the role:
- Excellent written communication skills, with the ability to deal with and prepare routine written correspondence
- Excellent verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- Strong analytical and problem solving skills
- Sound knowledge of Data Protection Act
- Demonstrate excellent customer care skills
- Providing and receiving supervision
- Enthusiastic, able to work flexibly
- Excellent communicator, numeracy/ literacy, IT/keyboard skills
- Diversity/Cultural understanding
- Knows responsibilities regarding confidentiality and trust.
- Resilience to pressure and previous exposure to emotional, distressing or hazardous situations
- Non-judgemental, empathetic manner
- Demonstrates Trust Values
- Excellent interpersonal skills
- Able to use observation skills to identify potential risks and act appropriately
- In working effectively, professionally and independently or as part of a team
- In demonstrating initiative, decision-making and prioritisation skills.
Desirable
- Financial Management skills
- Language skills other than English
Person Specification
Experience
Essential
- in General Administration/ Supervisory Management eg. Project management, Sickness management, recruitment, etc.
- In dealing with the public.
- In working as an effective team member.
- in prioritising own workload and meeting deadlines
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Desirable
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Qualifications
Essential
- NVQ level 4 in Business Administration or equivalent level qualification,
- Or, be able to demonstrate competency at level 4 in an Admin/secretarial /supervisory position.
Desirable
- Group Facilitation skills
- Willingness to undertake further study/development.
- Degree
Special Knowledge/Skills
Essential
- As appropriate to the role:
- Excellent written communication skills, with the ability to deal with and prepare routine written correspondence
- Excellent verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- Strong analytical and problem solving skills
- Sound knowledge of Data Protection Act
- Demonstrate excellent customer care skills
- Providing and receiving supervision
- Enthusiastic, able to work flexibly
- Excellent communicator, numeracy/ literacy, IT/keyboard skills
- Diversity/Cultural understanding
- Knows responsibilities regarding confidentiality and trust.
- Resilience to pressure and previous exposure to emotional, distressing or hazardous situations
- Non-judgemental, empathetic manner
- Demonstrates Trust Values
- Excellent interpersonal skills
- Able to use observation skills to identify potential risks and act appropriately
- In working effectively, professionally and independently or as part of a team
- In demonstrating initiative, decision-making and prioritisation skills.
Desirable
- Financial Management skills
- Language skills other than English
