Clinical Information Systems Assistant Manager

Job responsibilities

JOB SUMMARY

Working within the Clinical Information Systems Team the post holder will be responsible for leading various aspects of system changes and improvements in support of the information requirements of the Trust. Tasks and projects will involve working from the inception of new system functionality, through to actual implementation and liaising closely with front-line service staff (clinical/admin).

The postholder will work with the Clinical Information Systems Team, system users and system suppliers to ensure that all highly complex systems issues are investigated and resolved appropriately.

KEY RESULT AREAS:

1. To evaluate system functionality and determine appropriate usage in order to support quality patient care and all aspects of internal and external information requirements, advising all stakeholders on best practice available

2. To assist in the deployment of new systems and the development/implementation of changes to systems and/or processes to improve data quality standards and information production, ensuring that user specifications and design criteria are fully met

3. To manage/take the lead on system and system development projects which may be linked into larger programmes of work, ensuring that milestones and deadlines are all met within the scope of the larger programme and that deliverables are produced to specification

4. To develop full specialist knowledge of current and future clinical information systems used across the Trust and develop a thorough understanding of all clinical data held by the Trust

5. Utilise technical skills (e.g. SQL) to support routine and ad hoc system development needs of the clinical and IM&T services.

6. To support and train, where appropriate support/training staff during system implementation and throughout the life of systems, evaluating the impact of change on users and liaise with Clinical Systems Transformation staff to revise training materials and Performance & Information staff in respect of reporting requirements.

7. To work on specific projects/tasks, as assigned by the departmental senior management, ensuring that all requirements of the IM&T agenda are fully met and that all outputs are presented appropriately

8. To liaise with colleagues across IM&T to ensure that as part of any system development they are leading considers IT, system training and information requirements.

9. To understand clinical pathways and how they map to clinical information systems.

10. To liaise directly with managers and directors of Business Delivery Units, services and team managers and individual clinical staff to ensure that system developments support the clinical and business requirements of the Trust

11. To support the Clinical Information Systems Team in the investigation of highly complex system issues to ensure resolution.

12. To produce and maintain procedures and all relevant documentation within own area of work and advise on changes to documentation where new guidelines or legislation impact on other service areas; to implement departmental and Trust policies, recommending appropriate amendments to policies to ensure adherence to national guidelines

13. To monitor the output of statutoryChange Notices (DDCN, DSCN, ISN) and other mandated changes which may affect Trust systems/data collection and escalate appropriately

14. To develop and maintain project related documentation e.g. PID, Issue/Risk logs and procedures.

15. Provide supervision to the senior system analysts, analysts and information assistants including recruitment; objective setting and appraisals; personal and professional development of staff; all aspects of leave including sickness absence; workload allocation; and agreeing / authorising time sheets

16. Use technical knowledge and expertise to review and amend work plans to meet changing timelines and adapting to customer requirements.

17. To provide support to Managers as appropriate and support and deputise for the Managers as necessary

18. To maintain own knowledge of, and act in accordance with, legislation in the Data Protection Act, Information Governance, Caldicott and data confidentiality guidelines, ensuring that other service areas are aware of the implications of all legislation/guidelines with respect to information provided

19. To take appropriate opportunities to maintain and improve professional knowledge and skills

KEY RELATIONSHIPS

• Trust staff at all levels in relation to specified projects.
• System Suppliers.
• Liaison with health and social care colleagues

Trust Values:

The Trust is committed to ensuring the highest standards of care and treatment and expects that all staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respectat all time. The post holder must all time act in accordance with the Trusts Values:

Honest, open, transparent

Respectful

Person first and in the centre

Improve and be outstanding

Relevant today, ready for tomorrow

Families and carers matter

Safeguarding:

Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy.

Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.

Trust policies and commitments to be read in line with the relevant Trust Policy:

All staff employed by the Trust must comply with the Trusts policies and procedures, undertake appropriate training required for their role and commit to:

ensure they are aware of the Whistleblowing Policy and how they raise concerns;

maintain confidentiality, in line with the Trusts Confidentiality Policy and Code of Conduct;

understand their personal responsibilities with regards to data quality for any information which they create, use or process in accordance with the General Data Protection Regulation (GDPR), The Data Protection Act 2018 (DPA) and Trust Data Protection policy

comply with the provisions of The Trusts Health and Safety Policy and Protocol. Ensuring their own safety and that of colleagues, service users and visitors. Know the action to be taken in the event of a fire and must undertake fire training annually;

receive supervision in line with the Trusts Supervision Policy and an annual Appraisal in line with the Trusts Appraisal Policy, during which mandatory, role specific and personal development needs should be identified and agreed;

understand their responsibilities under the Trusts Equal Opportunities in Employment Policy and ensure that they adhere to the provisions of the policy;

recognise, respect and support the equality diversity of staff, colleagues, service users, carers and the public. Contribute to a working environment which promotes and responds positively to difference and diversity;

ensure they carry out their duty to safeguard and promote the welfare of children and young people under the age of 18 years, as issued under Section 11 of The Children Act 2004, by being familiar with and adhering to Trust safeguarding policies and participatingin relevanttraining;

comply with their professional responsibilities to develop their practice and deliver care through a Clinical Governance framework (i.e. CPD, Audit, Supervision);

demonstrate, through practice and practical understanding, the importance of the continual development of individual, team and service wide quality improvement;

abide by relevant codes of professional practice, with the organisation taking action when codes of conduct are breached;

work flexibly to meet the needs of the service/organisation, whilst working within a culture of progressive employment practices and commitment to the Investors in People (IiP) Standards.

adhere to the Trusts smoke free policies, which prohibits smoking anywhere on Trust grounds;

being socially responsible by complying with measures that support the Trust in reducing or offsetting our environmental impact;

Identify and report risks, hazards, incidents, accidents and near misses promptly;

In addition to the Trusts own responsibilities under the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and related guidance, for your safety, ALL staff (and contractors) are responsible for ensuring their work adheres to this Code in the delivery of safe patient care.

This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the band as directed. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

For full details of the role please see the supporting documents attached.

Experience

Essential

• Significant experience as a systems analyst within an NHS IM&T department.
• Development of reporting databases/processes preferably using Access, SQL Server or similar RDBMS.
• Experience of making judgements involving complex facts or situations requiring analysis and interpretation from a range of options.
• Experience of staff management & supervision including day to day supervision, appraisal, objective setting, and development of staff.
• Experience of project working as a project manager or a team member.

Desirable

• Experience of working within a specialist Mental Health & Community Trust.
• Understanding of change management practices and principles.

Personal Attributes

Essential

• Effective communication skills with the ability to present complex information using methods appropriate to the audience and subject matter.
• Highly developed communication skills with the ability to understand end user requirements and to communicate highly technical information to non technical audience.
• ability to produce and present reports to clinical and senior management level audiences, often in relation to complex subject matter.
• Effective time management, Self-motivated and enthusiastic.
• Leadership skills with the ability to motivate and inspire others.
• Ability to work well within a team and supervise other team members for project programme work.
• Ability to operate with initiative and work independently as a lead specialist in the context of agreed objectives.
• Ability to apply concentrated effort to complex tasks and deliver high quality work to tight deadlines.
• The drive and initiative to rise to new challenges.
• Willingness to learn and develop.
• Ability to work under pressure and respond flexibly to changing departmental priorities.
• Capable of independent judgement.
• A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).

Desirable

• Exceptional negotiating skills with the ability to influence others.

Qualifications

Essential

• Educated to Degree level in an IM&T related discipline or substantial experience in a senior IM&T role.

Desirable

• Prince2 qualification at foundation level.

Training

Essential

• Formal Project Management Training or working towards
• Proven commitment to personal development as evidenced through attendance at a range of training/development events.
• Evidence of training in leadership / team development.
• Evidence of Systems Training.

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Special Knowledge/Skills

Essential

• Extensive knowledge and understanding of system /application functionality.
• Ability to assess impact of system enhancements and amendments considering the implications to end users (administrative & clinical) and reviewing appropriateness of end user system access levels.
• Knowledge of end user corporate applications /systems requirements.
• Experience of producing and maintaining system documentation.
• Experience of MS Office applications suite to an advanced level.
• Sound working knowledge of project management techniques.
• Knowledge of Information Governance criteria when dealing with patient information.
• Experience of producing papers / reports and of presenting complex information clearly.
• Experience of interrogating and manipulating databases.
• Experience of NHS data dictionary and terminology.
• Advanced keyboard skills to ensure data accuracy and speed in manipulating data.
• Have the technical and personal skills to take responsibility for the proper and safe use of critical software systems.

Desirable

• Understanding of clinical governance
• Understanding of the National IT agenda and its implications for NHS organisations.
• Knowledge of national and local health data sets and data definitions.
• Advanced data analysis skills to interrogate, interpret and present complex data to meet customer needs.
• Good knowledge of SQL.