Housekeeper.

Job description

Job responsibilities

To provide a high standard of domestic, catering and general household duties within a ward environment for people with mental health problems. Duties will be carried out in line with the National standards of cleanliness.

CONFIDENTIALITY

Strictly apply the rule of confidentiality with regard to confidential information concerning service users and their care.

Maintain confidentiality regarding colleagues in order not to compromise their safety or well being.

Ensure that all relevant information obtained during the course of interactions with service users is shared with the nurse in charge of the ward area.

KEY RESULT AREAS:

Establish and maintain good working relationships and clear areas of communications with ward staff and service users whilst delivering the core duties of a housekeeping service

1 Housekeeping duties

a. Receive and store all food in accordance with set standards and Trust policy..

b. To check stocks of sundry items, food and linen

c. To store linen personal clothing as laundered and ensure sufficient stocks are available at all times to meet service user requirements.

d. Support Service users in guiding them to use laundry equipment when required.

e. Communicate with multidisciplinary teams (nursing staff, catering, dieticians and facilities) to ensure service users receive special diets in accordance with nutritional requirements and care plans.

f. Liaise and communicate any menu changes and answer any queries relating to menu changes with service users and nursing staff.

To ensure functional tasks are completed including.

2. General Duties

To provide a housekeeping service within ward 18 and its garden areas. Reporting and actioning discrepancies as they occur.

a. Laundry area is kept clean

b. Clinic room wipe down, tables, trolleys, work surfaces.

c. To keep courtyards maintained i.e. litter free and bins emptied. Report works that may need to be carried out to appropriate departments.

d. To supply and replenish consumables i.e. Paper towels, toilet rolls, soap etc.

e. Report mechanical defects, pest sightings or building/environmental faults to appropriate personnel.

f. To follow units operational procedures for securing and locking doors.

g. To spot clean spillages as they occur in line with Infection Control and Health and Safety polices.

h. Child visiting room kept clean and tidy.

i. Clean keyboards

3. Dining, Kitchen area & Kitchenette

a. Keep the Service users Kitchen area clean and stocked.

b. Cleaning of kitchen surfaces.

c. Ensure items in service users fridge is stored in accordance with trust policy.

d. Check service users fridge temperature.

e. Damp mopping of kitchen floor. Spot mop spillages.

f. Monitor and advise patients on healthy eating options where required.

g. Distributes snacks to service users

4. Sanitary Fittings

a. Cleaning commodes, shower chair, and assisted bathroom hoists.

b. Keep sluice areas clean

c. When required replenish supplies of paper towels, toilet rolls and soap.

5. Bedrooms

a Reset safes

b. Ensure name plates on bedroom doors.

c. Ensure information packs are in all bedrooms

c. To build a good therapeutic relationship with service users, in order to encourage and assist them, in taking care of their own living space.

d. Be available to open patients bed rooms doors

e. Spot clean as required.

f. Alert nurse in charge to any food item found, which contravenes units banned and dangerous items policy.

6. Property

a. Organise, monitor and tidiness of patients property cupboard

b. Assist with auditing and monitoring patient property sheets and disclaimer forms

c. Assist service users with any laundry requirements and use of laundry equipment

7 Weekly Duties

a. X2 Weekly conduct required flush regime

b. Check cupboards are clean dust free

c. Clean microwaves and fridges

d. Check chairs / furniture for wear and tares

For further information, please see supporting documents.

Person Specification

Experience

Essential

• Previous experience of working in a demanding work environment

Desirable

• Previous experience of working in an industrial cleaning and/or catering environment
• Experience within a customer care/or a patient focused environment

Training.

Essential

• Commitment to undertaking relevant training commensurate to the job role

Personal Attributes

Essential

• Smart appearance
• Ability to work as part of a team
• Flexible approach to working patterns, change and unpredictable environments
• Caring, friendly attitude.
• Ability to deliver high standards of work at all times

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post.
• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Special Knowledge and Skills

Essential

• Good interpersonal skills. Able to communicate with service users, work colleagues and visitors in a courteous and sensitive manner
• Ability to work without immediate supervision, being able to prioritise, and use own initiative
• Positive can do attitude

Desirable

• Basic Health & Safety awareness

Qualifications

Essential

• Level 2 Certificate in Food Safety or willing to undertake and successfully complete within 12 months * (can be obtained through SWYPFT)
• Basic literacy and numeric skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Cheswold Park Hospital

Cheswold Lane

Doncaster

South Yorkshire

DN5 8AR

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)