Job summary
37.5 Hours per week
We are seeking a well-organised and detail-oriented Learning
and Development Coordinator to provide essential clerical and administrative
support. This role involves managing course bookings, maintaining accurate
records, assisting staff with training queries, and contributing to the smooth
day-to-day running of the Learning and Development Centre.
The ideal candidate will have strong administrative skills, the ability to
prioritise tasks effectively, and a customer-focused approach. This is an
excellent opportunity to be part of a team dedicated to supporting professional
development across the organisation.
All employees of the Trust are strongly encouraged to be
fully vaccinated against COVID-19 to protect patients.
For full job description, please see attached supporting
documents.
Main duties of the job
As a Learning and Development Coordinator, you will be
responsible for maintaining accurate training records, processing course
bookings, and supporting internal training programmes. You will liaise with
staff and training providers, handle queries related to study leave and
e-learning and assist in producing training materials.
Additionally, you will help ensure the smooth
operation of the Learning and Development Centre by managing reception duties,
maintaining training rooms, and supporting presenters with audio-visual
equipment.
To succeed in this role, you will need:
Strong administrative and organisational skills with attention to detail.
The ability to prioritise tasks and manage multiple deadlines.
Excellent communication and customer service skills to support staff and
external partners.
Confidence in using computer systems and databases for data entry and
reporting.
A proactive and adaptable approach to problem-solving and teamwork.
At the time of advertising, this role does not meet
the minimum requirements set by UK Visas and Immigration to sponsor candidates
to work in the UK. For this reason, we are unable to sponsor anyone for a
skilled worker visa for this role
We are happy to accept applications from candidates who
can prove their right to work in the UK or via alternative visa routes. Such
applications will be considered alongside all other applications.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
The
post holder will undertake clerical and administrative duties for Learning and
Development, operating and prioritising tasks on the computerised course
booking systems, contributing to the day to day running of the centre and
working with other staff to provide an effective and courteous service to all
customers.
To
undertake as required, accurate and timely inputting of relevant data from study
leave forms onto the computerised booking systems (Electronic Staff Record ESR
/ Oracle Learning Management system). To undertake other relevant data
inputting to department information systems as required.
To
have a good knowledge of courses provided or supported by the Learning &
Development function on behalf of the five localities within the Trust in order
to provide accurate information and advice in response to queries from staff,
managers and partner organisations. To signpost staff to the Trusts internal
training portfolio as required.
To
produce and disseminate promotional material as required for programmes
provided or supported by the L&D function.
To
provide administrative support for producing and maintaining the Trusts
internal training portfolio under the direction of department senior managers.
To take
and process internal course bookings as required and inform the relevant
trainer and Administration Team Leader if numbers are low to enable suitable
and timely action to be taken.
To
book applicants onto external courses and events as required, advising
applicants of the correct procedure(s) and bringing payment issues to the
attention of the Administration Team Leader.
To
ensure course places or changes are confirmed to relevant person(s) using
identified department procedures.
To
liaise with internal/external training providers as directed by Administration
Team Leader.
To
maintain accurate filing systems as required for study forms and all associated
documentation in connection with study leave applications and course bookings.
To extract data and produce standard
reports from ESR as directed or requested from the Administration Team
Leader/department managers.
To deal with basic e-learning user queries and
provide basic support e.g. with passwords resets and other simple requests for
help. To escalate more complex queries to the E-learning Co-ordinator/Training
and Development Officer (E-learning).
We are aware that an increasing number of applicants are using
AI technology to generate responses on NHS Job application forms.Over
reliance on AI-generated content in application forms is strongly discouraged
and we will conduct a thorough screening process before selecting candidates to
progress to the next stage. If you are using AI to enhance your application,
please disclose this in your NHS Jobs application form.
Job description
Job responsibilities
The
post holder will undertake clerical and administrative duties for Learning and
Development, operating and prioritising tasks on the computerised course
booking systems, contributing to the day to day running of the centre and
working with other staff to provide an effective and courteous service to all
customers.
To
undertake as required, accurate and timely inputting of relevant data from study
leave forms onto the computerised booking systems (Electronic Staff Record ESR
/ Oracle Learning Management system). To undertake other relevant data
inputting to department information systems as required.
To
have a good knowledge of courses provided or supported by the Learning &
Development function on behalf of the five localities within the Trust in order
to provide accurate information and advice in response to queries from staff,
managers and partner organisations. To signpost staff to the Trusts internal
training portfolio as required.
To
produce and disseminate promotional material as required for programmes
provided or supported by the L&D function.
To
provide administrative support for producing and maintaining the Trusts
internal training portfolio under the direction of department senior managers.
To take
and process internal course bookings as required and inform the relevant
trainer and Administration Team Leader if numbers are low to enable suitable
and timely action to be taken.
To
book applicants onto external courses and events as required, advising
applicants of the correct procedure(s) and bringing payment issues to the
attention of the Administration Team Leader.
To
ensure course places or changes are confirmed to relevant person(s) using
identified department procedures.
To
liaise with internal/external training providers as directed by Administration
Team Leader.
To
maintain accurate filing systems as required for study forms and all associated
documentation in connection with study leave applications and course bookings.
To extract data and produce standard
reports from ESR as directed or requested from the Administration Team
Leader/department managers.
To deal with basic e-learning user queries and
provide basic support e.g. with passwords resets and other simple requests for
help. To escalate more complex queries to the E-learning Co-ordinator/Training
and Development Officer (E-learning).
We are aware that an increasing number of applicants are using
AI technology to generate responses on NHS Job application forms.Over
reliance on AI-generated content in application forms is strongly discouraged
and we will conduct a thorough screening process before selecting candidates to
progress to the next stage. If you are using AI to enhance your application,
please disclose this in your NHS Jobs application form.
Person Specification
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post.
Personal Attributes
Essential
- The ability to undertake any necessary travel in connection with the duties of the post.
Qualifications
Essential
- Level 3 qualification or equivalent relevant experience.
- RSA/OCR II Text processing or equivalent.
Desirable
- Microsoft Applications qualifications e.g. ECDL.
Training
Essential
- A willingness to undertake further training as necessary.
- Evidence of personal development.
Experience
Essential
- Experience of data input and retrieval.
- Experience of teamwork.
- Experience of working in an administrative environment in a large, complex organisation.
- Experience of customer service.
Desirable
- Experience providing reception service to staff , other agencies and the public.
- Audio visual equipment experience.
Special Knowledge & Skills
Essential
- Good working knowledge Microsoft Office applications.
- Keyboard skills.
- Ability to work on own initiative and as part of a team.
- Ability to wok to deadlines.
- Ability to prioritise workload.
- Ability to work methodically and prioritise tasks.
- Good communication skills.
- Good customer service skills.
Desirable
- Good working knowledge of the Electronic Staff Record / Oracle databases.
Person Specification
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post.
Personal Attributes
Essential
- The ability to undertake any necessary travel in connection with the duties of the post.
Qualifications
Essential
- Level 3 qualification or equivalent relevant experience.
- RSA/OCR II Text processing or equivalent.
Desirable
- Microsoft Applications qualifications e.g. ECDL.
Training
Essential
- A willingness to undertake further training as necessary.
- Evidence of personal development.
Experience
Essential
- Experience of data input and retrieval.
- Experience of teamwork.
- Experience of working in an administrative environment in a large, complex organisation.
- Experience of customer service.
Desirable
- Experience providing reception service to staff , other agencies and the public.
- Audio visual equipment experience.
Special Knowledge & Skills
Essential
- Good working knowledge Microsoft Office applications.
- Keyboard skills.
- Ability to work on own initiative and as part of a team.
- Ability to wok to deadlines.
- Ability to prioritise workload.
- Ability to work methodically and prioritise tasks.
- Good communication skills.
- Good customer service skills.
Desirable
- Good working knowledge of the Electronic Staff Record / Oracle databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
