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South West Yorkshire Partnership NHS Trust

E-Rostering Support Officer

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This job is now closed

Job summary

The e-Rostering Support Officer will provide administrative support to the e-Rostering team for all projects. The role will require the successful applicant to be the first-line business as usual support to all e-Rostering system users, whilst analysing rostering data and providing feedback and guidance to system users. As first-line support for many e-Rostering support requirements, they will provide a friendly and professional service, exercising initiative and problem solving to help the team provide great support and first response resolution.

They will play an important role in helping the e-Rostering team maintain the accuracy of rostering and contractual information held within the system through the usage of the specialist e-Rostering software, along with all parts of the Microsoft 365 suite of applications.

Main duties of the job

The successful candidate will provide first-line support to all e-Rostering system users in the Trust and support e-Rostering team colleagues deliver projects to improve the usage and efficiency of e-Rostering within Trust services.

They will administer all queries coming into the teams mailbox, using knowledge, problem solving, and initiative, to respond effectively to staff. They will use their judgement to escalate to senior colleagues as and when required, with knowledge and initiative to establish the most effective method of resolving queries, providing links to relevant guidance documentation and Trust policy.

They will support senior colleagues in updating rostering information on the system to achieve alignment with other workforce systems such as ESR.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Details

Date posted

08 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9378-QA01260

Job locations

Modular Building, Car Par C, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP


Job description

Job responsibilities

Working under the direction of the e-Rostering Systems Manager and e-Rostering Practitioners, to support the delivery of quality improvement & development projects including effective support for patient experience, clinical audit, service evaluations and rostering. The post holder will provide information management and administrative support for a variety of projects.

Job description

Job responsibilities

Working under the direction of the e-Rostering Systems Manager and e-Rostering Practitioners, to support the delivery of quality improvement & development projects including effective support for patient experience, clinical audit, service evaluations and rostering. The post holder will provide information management and administrative support for a variety of projects.

Person Specification

Experience

Essential

  • Significant office/administrative experience.
  • Computer/keyboard skills using MS software.
  • Information management experience including:
  • oData collection & collation
  • oData coding
  • oSetting up spreadsheets or files
  • oData input
  • oData analysis
  • oReport formatting

Desirable

  • Customer care.
  • Experience in the use of database software i.e. Excel, Access.
  • Summary report production.
  • Experience of using Allocate HealthSuite (Optima) system.

Special Knowledge/Skills

Essential

  • Computer skills.
  • Data handling skills.
  • Organisational and administrative skills.
  • Communication skills (both oral and written).
  • Understanding of project management principles.

Desirable

  • Awareness/understanding of Caldicott & Information Confidentiality/security issues.
  • Ability to use initiative to deliver what is required.

Qualifications

Essential

  • Educated to diploma level or equivalent level of experience.

Desirable

  • Educated to degree level.

Personal Attributes

Essential

  • Confident.
  • Ability to work under pressure.
  • Conscientious.
  • Reliable.
  • Ability to travel across the Trust as appropriate to the role.

Physical Attributes

Essential

  • Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
Person Specification

Experience

Essential

  • Significant office/administrative experience.
  • Computer/keyboard skills using MS software.
  • Information management experience including:
  • oData collection & collation
  • oData coding
  • oSetting up spreadsheets or files
  • oData input
  • oData analysis
  • oReport formatting

Desirable

  • Customer care.
  • Experience in the use of database software i.e. Excel, Access.
  • Summary report production.
  • Experience of using Allocate HealthSuite (Optima) system.

Special Knowledge/Skills

Essential

  • Computer skills.
  • Data handling skills.
  • Organisational and administrative skills.
  • Communication skills (both oral and written).
  • Understanding of project management principles.

Desirable

  • Awareness/understanding of Caldicott & Information Confidentiality/security issues.
  • Ability to use initiative to deliver what is required.

Qualifications

Essential

  • Educated to diploma level or equivalent level of experience.

Desirable

  • Educated to degree level.

Personal Attributes

Essential

  • Confident.
  • Ability to work under pressure.
  • Conscientious.
  • Reliable.
  • Ability to travel across the Trust as appropriate to the role.

Physical Attributes

Essential

  • Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Modular Building, Car Par C, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP


Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Modular Building, Car Par C, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP


Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Colin Hill

colin.hill@swyt.nhs.uk

07768021346

Details

Date posted

08 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9378-QA01260

Job locations

Modular Building, Car Par C, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP


Supporting documents

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