Ward Orderly

Job description

Job responsibilities

JOB SUMMARY

To provide a high standard of domestic, catering and general household duties within a ward environment for people with mental health problems. To assist and monitor patients, in cleaning and tidying their own bedroom environment. To liaise with ward staff in the allocation of ward based cleaning tasks for service users. To monitor, encourage and assist the service users to ensure that an acceptable standard of work is maintained.

CONFIDENTIALITY

Strictly apply the rule of confidentiality with regard to confidential information concerning service users and their care.

Maintain confidentiality regarding colleagues in order not to compromise their safety or well being.

Safeguard all information appertaining to the safety and security of the Unit.

Ensure that all relevant information obtained during the course of interactions with service users is shared with the nurse in charge of the ward area.

KEY RESULT AREAS:

1. Service user contact
• To assist patients in their activities of daily living, ensuring that they have adequate supplies and assistance to maintain their personal standards.
• To build a good therapeutic relationship with service users, in order to encourage and assist them, in taking care of their own living space.
• To immediately report any anxieties or concerns to the nurse in charge of the ward and domestic supervisor.
• To ensure the ward or department is cleaned and maintained in a manner which promotes positive therapeutic interactions.
• Monitor and report to nurse in charge of a ward area and the domestic supervisor, any concerns or identified problems, in terms of a service users dietary needs.
• Monitor and advise patients on healthy eating options where required.
• Alert nurse in charge to any food item found, which contravenes units banned and dangerous items policy.
• Ensure that ward duties for all patients are allocated in a fiar and just manner.
• Ensure appropriate budget is effectively managed to ensure patients receive agreed recompense for completion of ward tasks. Completing payment authorisation forms as required.

1. Housekeeping Duties

1. Receive and store all food in accordance with set standards and Trust policy.

2. Maintain accurate records in relation to food storage and regeneration in accordance with trust and unit policies and procedures.

3. To regenerate/prepare and serve meals and sundry items of food in accordance with set standards.

4. To prepare for meal times in accordance with set standards.

5. To prepare for the requisitioning of sundry items of food, cleaning materials, linen and equipment for authorisation by the clinical leader.

6. To store linen, personal clothing as laundered and ensure sufficient is available at all times to meet requirements.

7. To launder bed linen within the Unit as required and in accordance with Trust policy#

General Duties

Damp dust all items of in bed area, e.g. bedside cabinets, bed frame, chairs etc (furniture in bed areas, where not fixed to be moved once a week to facilitate cleaning of pipes, skirting and ledges).

Damp dust all other furniture and fittings, e.g. table, trolleys, windowsills.

Removal of refuse from all areas, including ashtrays.

Dishwashing

Washing up teacups, saucers, side plates and cutlery after beverages and main meals.

Cleaning of bulk food heated trolleys after each meal service.

Cleaning of kitchen surfaces.

Cleaning of catering equipment.

Damp mopping of kitchen floor. Spot mop spillages.

Sanitary Fittings

Cleaning w.c. pans, urinals, bidets and slop hoppers.

Cleaning of wash hand basins, baths and showers.

Cleaning of fittings e.g. tiled splash back, mirror and towel cabinet.

Damp mopping sanitary and sluice areas.

Replenish supplies of paper towels, toilet rolls and soap.

Floor Care

Dry mop and sweep all floors to remove dust and refuse.

Damp mop all floor areas and spot mop to remove spillage.

Machine scrubbing of all hard floors.

Vacuum carpeted areas.

Hot water extraction cleaning of carpets.

Clean all equipment thoroughly.

Weekly Duties

High dusting of walls and fitting e.g. bed rails, door frames, high ledges, signs.

Damp dusting all pipes and ledges.

Thoroughly clean all catering equipment, e.g. cookers, fridges etc.

Periodic Duties

Maintenance of hard floor surfaces, e.g. scrubbing and drying, redressing floor surfaces where applicable.

Carpet maintenance using hot water extraction machine.

Washing of paintwork.

Cleaning of rooms prior to new admissions.

Curtain changing.

Thorough cleaning of furniture.

Through cleaning of all equipement and machinery used in domestic duties.

Cleaning of store cupboards for materials, equipment, etc

Security

Ensure that all necessary security checks are followed when operating a servery.

Ensure that all unit security policies and procedures are followed at all times.

Immediately report any untoward incident in accordance with the Trusts policies and procedures.

General

To maintain all documentation which contributes to the monitoring and delivery of a high quality, efficient cleaning and catering service.

To carry out duties having regard and consideration for all relevant Health and Safety, Food Hygiene and COSHH Regulations.

Trust Values:

The Trust is committed to ensuring the highest standards of care and treatment and expects that all staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respectat all time. The post holder must all time act in accordance with the Trusts Values:

Honest, open, transparent

Respectful

Person first and in the centre

Improve and be outstanding

Relevant today, ready for tomorrow

Families and carers matter

Safeguarding:

Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy.

Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.

For full details of the role please see the supporting documents attached.

Person Specification

Qualifications

Essential

• Level 2 Food Safety Certificate
• Basic literacy & numeric skills

Experience

Essential

• Previous experience of working in a demanding work environment

Desirable

• Previous experience of working in an industrial cleaning and/or catering environment
• Experience within a customer care/or a patient focused environment

SPECIAL KNOWLEDGE/SKILLS

Essential

• Good interpersonal skills. Able to communicate with service users, work colleagues and visitors in a courteous and sensitive manner.
• Ability to work without immediate supervision, being able to prioritise, and use own initiative.
• Positive can do attitude

Desirable

• Basic Health & Safety awareness

TRAINING

Essential

• Commitment to undertaking relevant training commensurate to the job role

PERSONAL ATTRIBUTES

Essential

• Smart appearance
• Ability to work as part of a team.
• Flexible approach to working patterns, change and unpredictable environments
• Caring, friendly attitude.
• Ability to deliver high standards of work at all times

PHYSICAL ATTRIBUTES

Essential

• Ability to undertake the duties and demands of the post.
• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Newton Lodge, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)