Therapy Liaison - Neighbourhood Rehabilitation Service

Job description

Job responsibilities

JOB SUMMARY

KEY RESULT AREAS:

The postholder will:

• Work within community services and support the multi-disciplinary team (MDT) for Neighbourhood Rehabilitation Service.
• Contribute in ensuring that safe care is provided to patients within a community setting.
• Enhance the admission and discharge processes for patients and their families/carers.
• Support the clinical team with the admission to and discharge from Neighbourhood Rehabilitation Service; ensuring a smooth transition throughout the appropriate elements of community Intermediate Care services.
• Work in close liaison with the Intermediate Care patients key clinician / MDT in ensuring an efficient admission process and effective discharge planning and care.
• Assist in the provision of administrative support to the service.

1.1 Care/service/function provision:

To work with the service, its staff and wider services to help facilitate the safe and timely admission and discharge of patients.

To support the therapy and nursing team to carry out initial and follow up interviews with patients and carers in order to collect accurate information regarding home circumstances and pre-admission abilities.

To provide the patient and their family/carer with information regarding their estimated discharge date, co-ordinated alongside the therapist / nursing team responsible for their care plan.

To have responsibility for keeping accurate and up to date records relating to patient care plans and discharge plans; keeping all relevant personnel (including RightCare Barnsley) involved up to date with any potential issues or delays.

To develop a rapport with patients and their families/carers, and encourage their involvement in the progress and planning towards discharge.

To assist in arranging and finalising any transfer or discharge arrangements including transport for the patient, if required.

To assist in arranging and ordering equipment for patients following assessment by clinicians.

To communicate effectively with patients and their families/carers, acknowledging the individual circumstances and potential sensitivity of the situation, adjusting communication style as appropriate.

1.2 Working as part of a Team:

• To support both qualified and non-qualified nursing and therapy staff in the safe management of patient care.

To act as a link person between the patient, their family/carer and all other members of the MDT involved with the patients care plan and discharge preparation.

To communicate immediately any potential problems regarding a patients discharge to the appropriate person to ensure that problems are escalated to a senior clinician and the process is proactive.

To participate in and contribute to MDT meetings and discussions; as a member of the Neighbourhood Rehabilitation Service.

To assist in covering the duties of other Administrative Officers in the team as required.

To assist with the administration and day to day running of the service, utilising appropriate clinical and IT systems, including electronic records. This will also include review of information to identify and correct any data quality issues.

1.3 Managing Self:

To participate in appropriate meetings and staff development as appropriate.

To maintain professional behaviour and appearance, appropriate to the service area.

1.4 Management Supervision and Support:

The postholder does not have any supervisory responsibility.

To utilise the skills, knowledge and expertise of all members of the MDT in order to facilitate the timely and effective admission and discharge of patients.

Participate in annual appraisal, personal development, training and supervision as required and appropriate to the role.

1.5 Financial Responsibility:

The postholder does not have any direct budgetary responsibility.

To utilise Trust resources effectively, making any suggestions on efficiency savings to senior colleagues.

Assist in the ordering of supplies when necessary, and use resources effectively.

1.6 Trust Values:

We put the person first and in the centre

We know that families and carers matter

We are respectful, honest, open and transparent

We improve and aim to be outstanding

We are relevant today and ready for tomorrow

1.7. Safeguarding:

Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy.

Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.

1.8 Trust policies and commitments to be read in line with the relevant Trust Policy:

All staff employed by the Trust must comply with the Trusts policies and procedures, undertake appropriate training required for their role and commit to:

ensure they are aware of the Whistleblowing Policy and how they raise concerns;

maintain confidentiality, in line with the Trusts Confidentiality Policy and Code of Conduct;

understand their personal responsibilities with regards to data quality for any information which they create, use or process in accordance with the General Data Protection Regulation (GDPR), The Data Protection Act 2018 (DPA) and Trust Data Protection policy;

comply with the provisions of The Trusts Health and Safety Policy and Protocol. Ensuring their own safety and that of colleagues, service users and visitors. Know the action to be taken in the event of a fire and must undertake fire training annually;

receive supervision in line with the Trusts Supervision Policy and an annual Appraisal in line with the Trusts Appraisal Policy, during which mandatory, role specific and personal development needs should be identified and agreed;

understand their responsibilities under the Trusts Equal Opportunities in Employment Policy and ensure that they adhere to the provisions of the policy;

recognise, respect and support the equality diversity of staff, colleagues, service users, carers and the public. Contribute to a working environment which promotes and responds positively to difference and diversity;

ensure they carry out their duty to safeguard and promote the welfare of children and young people under the age of 18 years, as issued under Section 11 of The Children Act 2004, by being familiar with and adhering to Trust safeguarding policies and participatingin relevanttraining;

comply with their professional responsibilities to develop their practice and deliver care through a Clinical Governance framework (i.e. CPD, Audit, Supervision);

demonstrate, through practice and practical understanding, the importance of the continual development of individual, team and service wide quality improvement;

abide by relevant codes of professional practice, with the organisation taking action when codes of conduct are breached;

work flexibly to meet the needs of the service/organisation, whilst working within a culture of progressive employment practices and commitment to the Investors in People (IiP) Standards.

adhere to the Trusts smoke free policies, which prohibits smoking anywhere on Trust grounds;

being socially responsible by complying with measures that support the Trust in reducing or offsetting our environmental impact;

Identify and report risks, hazards, incidents, accidents and near misses promptly;

In addition to the Trusts own responsibilities under the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and related guidance, for your safety, ALL staff (and contractors) are responsible for ensuring their work adheres to this Code in the delivery of safe patient care.

This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the band as directed. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

For full details of the role please see the supporting documents attached.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent qualification in a relevant subject (e.g. Health and Social Care, Business Administration, Customer Services).
• Or be able to demonstrate competency at Level 3.

Special Knowledge/Skills

Essential

• Attention to detail.
• In working as an effective team member with minimum supervision.
• Initiative, decision making and prioritisation skills in line with role.
• Customer care skills.
• Excellent communication skills both written and verbal.
• Diversity/Cultural understanding.
• Non-judgemental, empathetic manner.
• Demonstrates Trust Values.
• Excellent interpersonal skills.
• Good administration and organisational skills.
• Understanding of the need to maintain strict confidentiality.
• Resilience to pressure and exposure to emotional and distressing situations.
• Able to fulfil the requirements of the Trusts value based induction.

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Experience

Essential

• Of working in a healthcare setting.
• In dealing with the public.
• Of using IT systems including Microsoft packages e.g. Outlook, Word, Excel etc.

Desirable

• Of working in a community healthcare setting.
• Of using electronic patient record systems.

Training

Essential

• Must be willing / able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing / able to undergo job development and training.

Personal Attributes

Essential

• Ability to work flexibly to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• A Current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Kendray Hospital

Doncaster Road

Barnsley

S Yorkshire

S70 3RD

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)