Friends & Family Practitioner

Job description

Job responsibilities

JOB SUMMARY

To provide time limited practical and emotional support to Carers as part of a planned package of care following a carers assessment and within a multi-disciplinary team approach and collaborative care planning process.

The post holder will:

Undertake delegated duties in a team approach and with supervision of a team manager. Consulting as necessary and working collaboratively within the health care teams to deliver therapeutic interventions to a defined group of people.

deliver evidence based planned care, which is safe and effective, in a manner which is caring and compassionate to enable those in a caring role to reach an optimum level of functioning, independence and wellbeing in order to continue in their caring role.

provide support and interventions within well established policies, procedures, protocols, guidelines, and established support plans, whilst acting within the required sphere of clinical competences for the role at all times.

to complete an intial carers assessment exercising their own initiative and judgement in, care planning, goal setting, delivery, implementation and evaluation the interventions and support agreed.

working collaboratively and in partnership with others, develop knowledge to promote holistic care.

make appropriate adjustments, within the agreed level of autonomy for the post and when reviewing support with the carer and communicate any changes to relvent health care teams as part of the collaoborative care planning process. This may include regular assessment, evaluation, reporting and escalating relevant information to appropriate health and social care professionals.

undertake enhanced training and preparation to meet the specific clinical needs of the service and to equip the post holder for an enhanced leadership role.

contribute to enabling carers to reach their potential, including the utilisation of public health approaches eg, providing advice and support or signposting to the appropriate service.

undertake and maintain the required statutory, mandatory and core training as required by the specific area of service.

may be required to work in challenging environments which could include using managing aggression and violence techniques, lone working and conflict resolution.

supervise and delegate work to health care support workers, participate in their induction, training.

work flexibly to meet the needs of the service.

KEY RESULT AREAS:

1. Provide direct support to carers of service users. This will include completing a carers assessment that informs the agreed plan of support and intervention.
2. To maintain and manage a caseload relevant to carer needs. To act as leads in strategies across the BDU including planning carer lead network, carer passport, staff care passport and carers forums.
3. To assist in developing and maintaining carers services
4. Work as an effective member of all multi-disciplinary teams, liaising effectively with both statutory and voluntary agencies. This includes being active members of collaborative care planning meetings.
5. Maintain accurate records, according to the Trusts policies and procedures.
6. To actively participate in appropriate training and development programmes. To access clinical supervision, to develop skills and knowledge from a psychological perspective.
7. Maintain appropriate levels of confidentiality.
8. Participate in an annual personal development review.
9. Collect and input data as required by the Trust Information systems and for other agencies.
10. Any other duties commensurate with the level of the post.
11. To monitor, review and update team standards, ensuring a carer centred approach is maintained.
12. The post holder has no managerial supervision responsibility but is expected to be a good example to other HCSWs and support new HCSWs.

Trust Values:

The Trust is committed to ensuring the highest standards of care and treatment and expects that all staff treat people e.g, service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respectat all time. The post holder must all time act in accordance with the Trusts Values:

Honest, open, transparent

Respectful

Person first and in the centre

Improve and be outstanding

Relevant today, ready for tomorrow

Families and carers matter

Safeguarding:

Report any concerns regarding the safety or wellbeing of children, adults service users, members of their families etc, in accordance with Trust Policy.

Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.

Trust policies and commitments to be read in line with the relevant Trust Policy:

All staff employed by the Trust must comply with the Trusts policies and procedures, undertake appropriate training required for their role and commit to:

ensure they are aware of the Whistleblowing Policy and how they raise concerns;

maintain confidentiality, in line with the Trusts Confidentiality Policy and Code of Conduct;

understand their personal responsibilities with regards to data quality for any information which they create, use or process in accordance with the Data Protection Act 1998 and Trust Data Protection Policy;

comply with the provisions of The Trusts Health and Safety Policy and Protocol. Ensuring their own safety and that of colleagues, service users and visitors. Know the action to be taken in the event of a fire and must undertake fire training annually;

receive supervision in line with the Trusts Supervision Policy and an annual Appraisal in line with the Trusts Appraisal Policy, during which mandatory, role specific and personal development needs should be identified and agreed;

understand their responsibilities under the Trusts Equal Opportunities in Employment Policy and ensure that they adhere to the provisions of the policy;

recognise, respect and support the equality diversity of staff, colleagues, service users, carers and the public. Contribute to a working environment which promotes and responds positively to difference and diversity;

ensure they carry out their duty to safeguard and promote the welfare of children and young people under the age of 18 years, as issued under Section 11 of The Children Act 2004, by being familiar with and adhering to Trust safeguarding policies and participatingin relevanttraining;

comply with their professional responsibilities to develop their practice and deliver care through a Clinical Governance framework (i.e. CPD, Audit, Supervision);

demonstrate, through practice and practical understanding, the importance of the continual development of individual, team and service wide quality improvement;

abide by relevant codes of professional practice, with the organisation taking action when codes of conduct are breached;

work flexibly to meet the needs of the service/organisation, whilst working within a culture of progressive employment practices and commitment to the Investors in People (IiP) Standards.

adhere to the Trusts smoke free policies, which prohibits smoking anywhere on Trust grounds;

being socially responsible by complying with measures that support the Trust in reducing or offsetting our environmental impact;

Identify and report risks, hazards, incidents, accidents and near misses promptly;

In addition to the Trusts own responsibilities under the Health and Social Care Act 2008, Code of Practice on the prevention and control of infections and related guidance, for your safety, ALL staff (and contractors) are responsible for ensuring their work adheres to this Code in the delivery of safe patient care.

This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the band as directed. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

For full details of the role please see the supporting documents attached.

Person Specification

PHYSICAL ATTRIBUTES

Essential

• A satisfactory sickness record over previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where sickness is related to a disability and/or pregnancy)
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)

PERSONAL ATTRIBUTES

Essential

• Responsive attitude and approach
• Dress appropriately for the environment
• A Current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability)

Qualifications

Essential

• GCSE A-D or grade 3-9 in Maths and English or equivalent
• Apprenticeship level 5 or equivalent eg, RQF(Regulated Qualification Framework)/NVQ level 4 in Health & Social Care or equivalent
• Or, level 3 qualification with the ability to demonstrate competencies at level 4
• Care Certificate or required to achieve within 12 weeks of commencement

Desirable

• Level 4 units in Health & Social Care or
• Experience of the speciality area
• Willingness to undertake further study towards level 4 qualification

Experience

Essential

• Significant experience:-
• In working in a caring environment at a band 3 or equivalent level of competence
• In supporting carers using specific interventions such as anxiety management and psychoeducation etc.
• In dealing with the public.
• In working as an effective team member.
• Of demonstrating own duties
• Ability to work effectively, professionally and independently or as part of a multidisciplinary team
• In demonstrating initiative, decision-making and prioritisation skills.
• Evidence of a commitment to
• user/carer involvement

Desirable

• Direct experience of working with families and carers.
• Experience of delivering education/information presentations in a variety of settings
• Facilitating groups
• Experience of using co-production
• To develop and improve service provision.

SPECIAL KNOWLEDGE/SKILLS

Essential

• As appropriate to the role:
• Demonstrates excellent customer care skills
• Enthusiastic, able to work flexibly, agile and across the borough and at times out of area to meet the needs of those on your caseload service users
• Demonstrates safe decision making skills commensurate with role.
• Excellent communicator
• Good IT/keyboard skills.
• Diversity/Cultural understanding
• Knows responsibilities regarding confidentiality and trust.
• Resilience to pressure and exposure to emotional, distressing or hazardous situations eg, verbal aggression, body fluids, etc.
• Non-judgemental, empathetic manner
• Demonstrates Trust Values
• Excellent interpersonal skills
• Good administration and organisational skills
• Able to use observation skills to identify potential services user, environmental etc. risks and act appropriately
• Able to fulfil the requirements of the value based induction.

Desirable

• Language skills other than English
• Experience of supervising/ inducting others
• Experience of using MS Teams and AccuRx

TRAINING

Essential

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training.
• Demonstrate excellent knowledge of service user safety, eg, Prevention & management of violence & aggression, moving and handling, etc

Desirable

• Experience of delivering Psychosocial interventions
• DBT Skills Training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Recovery College

33 Gawber Road

Barnsley

S75 2AH

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)