Job summary
A fantastic opportunity has arisen within the Ophthalmology department at the Mid Yorkshire Teaching Trust. We are looking to recruit an Administration Assistant to join our Ophthalmology Admin Team to assist with booking appointments for complex pathways.
This is a part time opportunity based at 22.5 hours a week.
The post-holder will be
required to deliver effective and competent levels of administration support
and consistently deliver a client-focused service which promotes good
customer service and effective working relationships within the team and in
line with Trust core values and behaviours.
Main duties of the job
The post-holder will be
required to deliver an effective and competent levels of administration support
and consistently deliver a client-focused service which promotes good
customer service and effective working relationships within the team and in
line with Trust core values and behaviours.
The job description and
person specification are an outline of the tasks, responsibilities and outcomes
required of the role. The job holder
will carry out any other duties as may reasonably be required by their line
manager. The full job description and
person specification must be met within 18 months.
The post holder will have an
understanding of the service requirements, and an appreciation of the concerns
and queries of patients and carers.
To carry out administration
duties in a manner that supports departmental targets and ensures compliance
with standard operating procedures.
This post requires a
self-motivated and professional individual with the confidence and ability to
work on their own initiative or as part of a team within standard operating
procedures.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- Demonstrates good communication skills using
appropriate channels to communicate effectively and professionally both inside
and outside the organisation.
- Demonstrates ability to use Microsoft, Medisoft, the
trust Patient Administration system and other IT system choosing the most
appropriate IT solution to manage patients appointments within the service.
- Dealing with enquiries, complaints, comments and
suggestions in a pleasant and helpful manner in accordance with policy. Communicating relevant information to
stakeholders including supervisor; manager; and clinical team and understand
when to escalate to an appropriate manager
- Deal with all complaints, comments and suggestions
appropriately in accordance with policy, resolving where possible and
escalating to an appropriate manager when required.
- Produce accurate records processing documents, letters
emails and reports as required.
- Able to work on own initiative, exercising proactivity
and good judgement making appropriate recommendations for improvements.
- Managing own time demonstrating a flexible/adaptable
approach to own work taking responsibility for completing work successfully to
meet deadlines.
-
Undertake Audits as
directed.
-
Responsible for
organising meetings for the department and planning any administrative work as
required.
- Perform
appropriate delegated duties as required.
Job description
Job responsibilities
- Demonstrates good communication skills using
appropriate channels to communicate effectively and professionally both inside
and outside the organisation.
- Demonstrates ability to use Microsoft, Medisoft, the
trust Patient Administration system and other IT system choosing the most
appropriate IT solution to manage patients appointments within the service.
- Dealing with enquiries, complaints, comments and
suggestions in a pleasant and helpful manner in accordance with policy. Communicating relevant information to
stakeholders including supervisor; manager; and clinical team and understand
when to escalate to an appropriate manager
- Deal with all complaints, comments and suggestions
appropriately in accordance with policy, resolving where possible and
escalating to an appropriate manager when required.
- Produce accurate records processing documents, letters
emails and reports as required.
- Able to work on own initiative, exercising proactivity
and good judgement making appropriate recommendations for improvements.
- Managing own time demonstrating a flexible/adaptable
approach to own work taking responsibility for completing work successfully to
meet deadlines.
-
Undertake Audits as
directed.
-
Responsible for
organising meetings for the department and planning any administrative work as
required.
- Perform
appropriate delegated duties as required.
Person Specification
Experience
Essential
- Experience of team working
- Experience of good customer or patient care.
- Work with IT systems
- Experience of Microsoft office package
- Proven ability to prioritise and work efficiently
- Proven ability to problem solve and work on own initiative
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.
- 4 GCSEs, grade C or above.
Knowledge and skills
Essential
- Awareness of confidentiality importance
- Awareness of own limitations
Desirable
- Knowledge of Trust Policies
Skills and Abilities
Essential
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Person Specification
Experience
Essential
- Experience of team working
- Experience of good customer or patient care.
- Work with IT systems
- Experience of Microsoft office package
- Proven ability to prioritise and work efficiently
- Proven ability to problem solve and work on own initiative
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience.
- 4 GCSEs, grade C or above.
Knowledge and skills
Essential
- Awareness of confidentiality importance
- Awareness of own limitations
Desirable
- Knowledge of Trust Policies
Skills and Abilities
Essential
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
