Job summary
The post holder will be required to become skilled in the
National NHS e-Referral Service (eRS) and the associated outpatient
administrative pathway from receipt to outcome to provide support to the NHS e-Referral
Service Lead for the Trust.
Using project methodology and tools the post holder will be
required to create a project plan and supporting paperwork to formally document
the Directory of Services (DoS) review.
The post holder will co-ordinate and participate in first
review meetings with Patient Service Manager and Head of Clinical Service to review
their DoS and following first review, co-ordinate and lead follow up meetings
to finalise the DoS.
Working with the Trust wide NHS eRS Lead the post holder
will support the development of the eRS Professional Training Strategy and
undertake delivery all eRS Training within Access Booking and Choice and the
wider Trust.
Working with the Trust wide NHS eRS Lead the post holder
will support the development of the eRS Competency Framework. eRS competency
assessments will be delivered by the Assistant NHS eRS Lead, supported by the Trust
wide NHS eRS Lead.
The post holder will support the Trust wide NHS eRS Lead
to write, update and amend Standard Operating Procedures for the e-Referral Service
and work with all the users to implement.
The post holder will support the Trust wide NHS eRS Lead
in the internal Operational eRS meeting and the Local Provider Network Meetings
Main duties of the job
Build up knowledge of the whole functionality of the NHS e-Referral Service.To have a good understanding of the 18 Referral To Treatment target and Urgent Suspected Cancer target and their associated rules. Supporting the Trust wide NHS eRS Lead regarding future eRS Functionality Changes to ensure robust testing is undertaken to support the Impact Analysis Report. To ensure relevant Trust SOP, Guidelines and Process Flows are implemented, maintained, monitored and reviewed. To support in the development and delivery of the eRS Competency Framework (CF) working alongside the Trust wide NHS eRS Lead. Ensure eRS CF is aligned to eRS functionality changes and annual reviews of each staff member are undertaken. Responsible for drawing up a project plan with roll out dates to identify when services are due for a follow up of their Directory of Service (DOS) review. Arrange and actively participate in meetings with patient services manager, heads of clinical services and other clinical and managerial staff for a first review of the DOS. Amend and build new DOS under the supervision of the Trust wide NHS eRS Lead in line with relevant SOPs and Guidelines. Work alongside the Trust wide NHS eRS Lead in reviewing eRS workgroups and assigned roles on eRS and take responsibility for their continued maintenance. Arrange and lead in meetings with patient services manager, heads of clinical services and other clinical and managerial staff for a follow up review of the DOS
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- Build up knowledge of the whole functionality of the NHS e-Referral Service and supporting systems to be able to deputise in times of absence of the Trust wide NHS eRS Lead.
- To have a good understanding of the 18 Referral To Treatment target and Urgent Suspected Cancer target and their associated rules.
- Supporting the Trust wide NHS eRS Lead regarding future eRS Functionality Changes to ensure robust testing is undertaken to support the Impact Analysis Report.
- To ensure relevant Trust SOP, Guidelines and Process Flows are implemented, maintained, monitored and reviewed.
- To support the Access Booking & Choice Team and individual specialty to achieve the service and Trust objectives / Key Performance Indicators.
- To support in the development and delivery of the eRS Competency Framework working alongside the Trust wide NHS eRS Lead.
- Ensure eRS Competency framework is aligned to eRS functionality changes and annual reviews of each staff member are undertaken.
- Responsible for drawing up a project plan with roll out dates to identify when services are due for a follow up of their Directory of Service review.
- Arrange and actively participate in meetings with patient services manager, heads of clinical services and other clinical and managerial staff for a first review of the Directory of Service.
- Amend and build new Directory of Services under the supervision of the Trust wide NHS eRS Lead in line with relevant SOPs and Guidelines.
- Work alongside the Trust wide NHS eRS Lead in reviewing eRS workgroups and assigned roles on eRS and take responsibility for their continued maintenance.
- Arrange and lead in meetings with patient services manager, heads of clinical services and other clinical and managerial staff for a follow up review of the Directory of Service.
- Arrange, minute take and participate in the internal Operational eRS meeting held monthly.
- Support the Trust wide NHS eRS Lead and participate in the Local Provider eRS Network meeting.
- Any other duties/responsibilities as delegated by the Access Booking & Choice Management Team to support the function and development of the service.
Job description
Job responsibilities
- Build up knowledge of the whole functionality of the NHS e-Referral Service and supporting systems to be able to deputise in times of absence of the Trust wide NHS eRS Lead.
- To have a good understanding of the 18 Referral To Treatment target and Urgent Suspected Cancer target and their associated rules.
- Supporting the Trust wide NHS eRS Lead regarding future eRS Functionality Changes to ensure robust testing is undertaken to support the Impact Analysis Report.
- To ensure relevant Trust SOP, Guidelines and Process Flows are implemented, maintained, monitored and reviewed.
- To support the Access Booking & Choice Team and individual specialty to achieve the service and Trust objectives / Key Performance Indicators.
- To support in the development and delivery of the eRS Competency Framework working alongside the Trust wide NHS eRS Lead.
- Ensure eRS Competency framework is aligned to eRS functionality changes and annual reviews of each staff member are undertaken.
- Responsible for drawing up a project plan with roll out dates to identify when services are due for a follow up of their Directory of Service review.
- Arrange and actively participate in meetings with patient services manager, heads of clinical services and other clinical and managerial staff for a first review of the Directory of Service.
- Amend and build new Directory of Services under the supervision of the Trust wide NHS eRS Lead in line with relevant SOPs and Guidelines.
- Work alongside the Trust wide NHS eRS Lead in reviewing eRS workgroups and assigned roles on eRS and take responsibility for their continued maintenance.
- Arrange and lead in meetings with patient services manager, heads of clinical services and other clinical and managerial staff for a follow up review of the Directory of Service.
- Arrange, minute take and participate in the internal Operational eRS meeting held monthly.
- Support the Trust wide NHS eRS Lead and participate in the Local Provider eRS Network meeting.
- Any other duties/responsibilities as delegated by the Access Booking & Choice Management Team to support the function and development of the service.
Person Specification
Qualifications
Essential
- NVQ3 or equivalent in Business Administration / or ILM qualification (or equivalent experience)
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- NVQ4 or equivalent in Business Administration/ILM qualification
- Qualification in Training or experience in delivery of training.
Experience
Essential
- Knowledge and experience in working with the following Microsoft packages;
- Microsoft Word, Powerpoint, Excel, Teams and Visio.
- Experience of working to targets
- Experience in the design and delivery of training.
- Experience of working with a busy/demanding environment
- Experience of working in a customer service environment
- Experience and understanding of the e-Referral Service
- Experience of Outpatient services
Desirable
- Supervisory experience
- Experience of process change
- Previous experience of developing and writing of SOPs, Guidelines and process flows
- Project management/Prince methodology experience
- Knowledge and understanding of the e-Referral Service worklists
- Knowledge of Microsoft 365 or other intranet based systems
- Previous Trust patient administration systems or similar healthcare administration systems experience
- Previous experience of data analysis
Knowledge and Awareness
Essential
- Understanding and knowledge of the Data Protection Act.
- Awareness of own limitations.
- Ability to stay calm and show tact and empathy in potentially confrontational situations
- Knowledge of medical terminology
- Awareness of Information Governance and Confidentiality.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of Caldicott
- Knowledge of Trust Policies and Procedures
- Good understanding of the 18 week target and associated rules.
- Good understanding of the Urgent Suspected Cancer target and associated rules.
- Knowledge of the Patient Choice Agenda.
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Ability to deal with conflict
- Good time management skills
- Ability to engage and motivate others
- Ability to work as part of a team
Desirable
Personal Attributes
Essential
- Friendly, respectful of colleagues
- Strong attention to detail and accuracy
- Self motivated
- Calm under pressure
- A flexible approach to working hours.
- Open/adaptable to change
Other
Essential
- Ability to satisfy Occupational Health screening.
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality.
Person Specification
Qualifications
Essential
- NVQ3 or equivalent in Business Administration / or ILM qualification (or equivalent experience)
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- NVQ4 or equivalent in Business Administration/ILM qualification
- Qualification in Training or experience in delivery of training.
Experience
Essential
- Knowledge and experience in working with the following Microsoft packages;
- Microsoft Word, Powerpoint, Excel, Teams and Visio.
- Experience of working to targets
- Experience in the design and delivery of training.
- Experience of working with a busy/demanding environment
- Experience of working in a customer service environment
- Experience and understanding of the e-Referral Service
- Experience of Outpatient services
Desirable
- Supervisory experience
- Experience of process change
- Previous experience of developing and writing of SOPs, Guidelines and process flows
- Project management/Prince methodology experience
- Knowledge and understanding of the e-Referral Service worklists
- Knowledge of Microsoft 365 or other intranet based systems
- Previous Trust patient administration systems or similar healthcare administration systems experience
- Previous experience of data analysis
Knowledge and Awareness
Essential
- Understanding and knowledge of the Data Protection Act.
- Awareness of own limitations.
- Ability to stay calm and show tact and empathy in potentially confrontational situations
- Knowledge of medical terminology
- Awareness of Information Governance and Confidentiality.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of Caldicott
- Knowledge of Trust Policies and Procedures
- Good understanding of the 18 week target and associated rules.
- Good understanding of the Urgent Suspected Cancer target and associated rules.
- Knowledge of the Patient Choice Agenda.
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Ability to deal with conflict
- Good time management skills
- Ability to engage and motivate others
- Ability to work as part of a team
Desirable
Personal Attributes
Essential
- Friendly, respectful of colleagues
- Strong attention to detail and accuracy
- Self motivated
- Calm under pressure
- A flexible approach to working hours.
- Open/adaptable to change
Other
Essential
- Ability to satisfy Occupational Health screening.
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
