Job summary
We are looking for a
friendly, enthusiastic and confident individual with excellent interpersonal
skills who are experienced in dealing with a diverse range of enquiries from
directors, managers, clinicians, other health professionals to join our team as
Dental Administrator.
Applicants will be required
to demonstrate effective communication and organisational skills; be able to
work both independently and within a dynamic team. The post holder must be able
to multitask and prioritise their own workload, working effectively in a busy
environment. Training will be provided to help you develop your knowledge &
skills within Community Dental.
Main duties of the job
The role of the
Dental Administrator is to provide administrative and organisational support to
the Community Dental Service Facilitator of Community Dental Services. The post
holder will be responsible for the establishment of systems and processes which
support the Community Dental Service and provide an effective contribution to
the organisation e.g. establishment of waiting lists on the IT system and the
billing and collection of appropriate dental charges working alongside the Facilitator.
The post holder
will be responsible for the supervision of all clerical staff within the
service providing support where necessary.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- To provide comprehensive administrative support to the Consultant, Community Dental Service Facilitator and other members of the service as required.
- Preparation of agendas, collation of papers, organisation of meetings, taking and distributing minutes.
- To establish effective systems and processes to ensure that financial records are available so that the cost effectiveness of the service can be monitored.
- Responsible for handling cash and processing payments for dental treatment.
- To calculate and maintain staff annual leave.
- To establish effective up to date systems to provide accurate statistical data for the Trust and the Department of Health to facilitate continued service improvement.
- To support the Community Dental Service Facilitator in providing information to report on service targets.
- To take responsibility for the ordering of supplies needed for the efficient running of the service and to work with other agencies and departments to ensure a cost effective and competitive service.
- To provide leadership and support to the clerical staff within the service.
- To provide support and guidance appropriate to individual needs.
- To provide cover on reception for annual leave and sickness.
- To be responsible for the efficient operation of the administrative function of the Dental Team on a day to day basis and particularly in the absence of the Community Dental Service Facilitator to ensure the continuity of the service.
- To monitor the patient appointment system, to achieve capacity throughout the service
- To support the Community Dental Service Facilitator in the management of the electronic Referral Management System. Distributing referrals in a timely manor.
- Update / input patient information onto Camis and other software systems.
- Carry out departmental surveys and audits as required.
Job description
Job responsibilities
- To provide comprehensive administrative support to the Consultant, Community Dental Service Facilitator and other members of the service as required.
- Preparation of agendas, collation of papers, organisation of meetings, taking and distributing minutes.
- To establish effective systems and processes to ensure that financial records are available so that the cost effectiveness of the service can be monitored.
- Responsible for handling cash and processing payments for dental treatment.
- To calculate and maintain staff annual leave.
- To establish effective up to date systems to provide accurate statistical data for the Trust and the Department of Health to facilitate continued service improvement.
- To support the Community Dental Service Facilitator in providing information to report on service targets.
- To take responsibility for the ordering of supplies needed for the efficient running of the service and to work with other agencies and departments to ensure a cost effective and competitive service.
- To provide leadership and support to the clerical staff within the service.
- To provide support and guidance appropriate to individual needs.
- To provide cover on reception for annual leave and sickness.
- To be responsible for the efficient operation of the administrative function of the Dental Team on a day to day basis and particularly in the absence of the Community Dental Service Facilitator to ensure the continuity of the service.
- To monitor the patient appointment system, to achieve capacity throughout the service
- To support the Community Dental Service Facilitator in the management of the electronic Referral Management System. Distributing referrals in a timely manor.
- Update / input patient information onto Camis and other software systems.
- Carry out departmental surveys and audits as required.
Person Specification
Other
Essential
- Full driving licence with access to a vehicle to travel to all sites
- Ability to satisfy Occupational Health screening.
- Adaptable and flexible according to the demands of the service.
- Based at one of our dental clinics.
Experience
Essential
- Experience working for a senior manager or Clinical Manager
- Experience in taking informal minutes.
- Experience in healthcare or similar environment.
- Experience of information retrieval systems.
Desirable
- Experience in managing work rotas
Qualifications
Essential
- High standard of General Education with 4 GCSEs grade 4/C or above.
- Good standard of computer skills.
- NVQ 3 in Business and Administration or equivalent knowledge.
- ILM 3 in First Line Management or equivalent.
Skills and Abilities
Essential
- Efficient in the use of software applications such as word processing, PowerPoint, excel, access.
- Excellent organisational skills.
- Excellent communication skills
- Time management
Desirable
- Effective people management
- Skills in recruitment and selection
Knowledge and Awareness
Essential
- Awareness of own limitations
- Able to process invoices and monitor expenditure.
- An Understanding of Community Dental Services
Desirable
Personal Attributes
Essential
- Well organised
- Uses initiative/discretion
- Good team player
- Able to work without supervision
- Able to prioritise work under pressure
- Maintain confidentiality
- Flexible
- Self-motivated
- Leadership skills
- Good motivator
Person Specification
Other
Essential
- Full driving licence with access to a vehicle to travel to all sites
- Ability to satisfy Occupational Health screening.
- Adaptable and flexible according to the demands of the service.
- Based at one of our dental clinics.
Experience
Essential
- Experience working for a senior manager or Clinical Manager
- Experience in taking informal minutes.
- Experience in healthcare or similar environment.
- Experience of information retrieval systems.
Desirable
- Experience in managing work rotas
Qualifications
Essential
- High standard of General Education with 4 GCSEs grade 4/C or above.
- Good standard of computer skills.
- NVQ 3 in Business and Administration or equivalent knowledge.
- ILM 3 in First Line Management or equivalent.
Skills and Abilities
Essential
- Efficient in the use of software applications such as word processing, PowerPoint, excel, access.
- Excellent organisational skills.
- Excellent communication skills
- Time management
Desirable
- Effective people management
- Skills in recruitment and selection
Knowledge and Awareness
Essential
- Awareness of own limitations
- Able to process invoices and monitor expenditure.
- An Understanding of Community Dental Services
Desirable
Personal Attributes
Essential
- Well organised
- Uses initiative/discretion
- Good team player
- Able to work without supervision
- Able to prioritise work under pressure
- Maintain confidentiality
- Flexible
- Self-motivated
- Leadership skills
- Good motivator
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
