Job summary
An exciting opportunity has arisen for three (3) Band 4 FIT Coordinators to join the Cancer Team at the Mid Yorkshire Hospitals Teaching Trust for a fixed term of twelve (12) months.
The post holders will be the main point of contact for patients referred to the Trust by GPs for a Faecal Immunochemical Test (FIT). They will be central to the effective communication between patients, the healthcare professional multi-disciplinary team and Primary Care. They will be required to monitor referrals prior to, and after a 2-week wait referral.
The role requires the post holders to be self-driven, highly organised and have excellent verbal and written communication skills. The role will involve liaising with patients, their relatives and clinical and administrative teams, within both the Trust and Primary Care to coordinate FIT results, send out test kits and supporting patients to return completed investigations. They will also provide input in meetings to provide information to support the achievement of waiting times standards and ensure shared learning from any pathway breaches.
The post holder is responsible for proactively organising the patient's pathway in relation to the FIT test to ensure patients are referred quickly.
Previous experience of working within a healthcare or customer service setting, awareness of data confidentiality and cancer waiting times and proficiency with software programmes such as Microsoft and email systems will be advantageous.
Main duties of the job
Act as the key point of contact for patients, providing first-line support to patients on their pathway, signposting them on to other services as necessary.
Ensure that test results, clinic letters and notes are available and communicated to the clinical team at the earliest opportunity to inform the next steps in the pathway.
Access the pathology report on a daily basis to check any FIT referrals that have come in.
Create entries on the Cancer Information System for each referral and ensure tracking status is set.
Create and maintain a spreadsheet to keep track of FIT tests referred in.
Pull tracking lists daily and filter to those patients awaiting FIT tests
Update referrals on the Cancer Information System with FIT results and values
Use SystmOne to obtain information to create a 2-week wait referral on the ERS system if FIT results are positive or end tracking on the Cancer Information system if results are negative.
Contact patients to inform them of a positive FIT result and explain next steps.
Send out and collect patient surveys.
Track patients who have been referred on for triage.
Ensure attendance at FIT project meetings and provide updates as needed.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
To act as the key point of contact for
patients, coordinating and providing first line support to the patient whilst
they are moving through the diagnostic pathway; signposting on to other
services as the need is identified e.g. psychological support
Communicate with a range of clinical and
non-clinical staff concerning progress of patients along the diagnostic pathway
Provide and receive complex
information and facilitate communication between different clinical services as
part of managing the patients pathway
Co-ordination of care to
ensure seamless patient pathways specifically liaising with GP practices and using
common IT systems.
Ensuring that test results, clinic letters
and notes are available and communicated to the clinical team at the earliest opportunity
to inform the next steps in the pathway.
To foster good links and relationships between
all members of the team who are involved in the patients pathway.
Foster good links between patients and their
key worker / Clinical Nurse Specialist
Collection of patient information from test results,
clinic notes and MDTs in order to complete data
Ensure accurate cancer waiting times data is
collected and recorded for each cancer site responsible for and adhere to
relevant deadlines
Ensure site specific data is collected on
relevant databases, using identified data collection processes, in agreement
with clinical teams
To provide basic analysis of the data for
Clinicians and the Cancer Data Manager and assist in any audits when required
To develop new and maintain
existing contacts with the appropriate departments within the Trust and the
Integrated Care Board (ICB). This may involve site visits.
To liaise with members of staff at all levels,
e.g. Consultants and other health professionals in the Trust and also with the
tertiary centres
To ensure accurate entry of data into Info flex
allowing data transfer on agreed deadlines and in accordance with National data
submissions. For example COSD.
Tracking of patients with targets set to predict
when next data collection is required, and to check if all investigations are
underway
To provide cover for other Care Navigators and
the Straight to Test Tracker in times of absence for example annual leave,
sickness absence
Undertake any other ad hoc duties deemed
relevant to the post and grade
If needed, partake in
supporting the implementation of the Capsule Colonoscopy project,
where FIT is required
Job description
Job responsibilities
To act as the key point of contact for
patients, coordinating and providing first line support to the patient whilst
they are moving through the diagnostic pathway; signposting on to other
services as the need is identified e.g. psychological support
Communicate with a range of clinical and
non-clinical staff concerning progress of patients along the diagnostic pathway
Provide and receive complex
information and facilitate communication between different clinical services as
part of managing the patients pathway
Co-ordination of care to
ensure seamless patient pathways specifically liaising with GP practices and using
common IT systems.
Ensuring that test results, clinic letters
and notes are available and communicated to the clinical team at the earliest opportunity
to inform the next steps in the pathway.
To foster good links and relationships between
all members of the team who are involved in the patients pathway.
Foster good links between patients and their
key worker / Clinical Nurse Specialist
Collection of patient information from test results,
clinic notes and MDTs in order to complete data
Ensure accurate cancer waiting times data is
collected and recorded for each cancer site responsible for and adhere to
relevant deadlines
Ensure site specific data is collected on
relevant databases, using identified data collection processes, in agreement
with clinical teams
To provide basic analysis of the data for
Clinicians and the Cancer Data Manager and assist in any audits when required
To develop new and maintain
existing contacts with the appropriate departments within the Trust and the
Integrated Care Board (ICB). This may involve site visits.
To liaise with members of staff at all levels,
e.g. Consultants and other health professionals in the Trust and also with the
tertiary centres
To ensure accurate entry of data into Info flex
allowing data transfer on agreed deadlines and in accordance with National data
submissions. For example COSD.
Tracking of patients with targets set to predict
when next data collection is required, and to check if all investigations are
underway
To provide cover for other Care Navigators and
the Straight to Test Tracker in times of absence for example annual leave,
sickness absence
Undertake any other ad hoc duties deemed
relevant to the post and grade
If needed, partake in
supporting the implementation of the Capsule Colonoscopy project,
where FIT is required
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in health or administration
- Sound educational background (4 GCSEs, grade C or above)
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
- Supervisory or office management skills
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience in the use of data management
- Experience of good customer or patient care with good communication skills
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Experience of working with patients requiring health care
- Experience with NHS software systems
- Experience/understanding of difficulties faced by suspected cancer patient
Knowledge and Awareness
Essential
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
Desirable
- Knowledge of medical terminology
- Knowledge of Trust/Patient Access Policy/Medical Records Policies
- Knowledge of cancer best practice timed pathways and 28 day cancer standard
Personal Attributes
Essential
- Confident
- Calm under pressure
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self-motivated
- Professional appearance
- High standard of accuracy
- High level of initiative
- Patient focused
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Desirable
- Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in health or administration
- Sound educational background (4 GCSEs, grade C or above)
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
- Supervisory or office management skills
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience in the use of data management
- Experience of good customer or patient care with good communication skills
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Experience of working with patients requiring health care
- Experience with NHS software systems
- Experience/understanding of difficulties faced by suspected cancer patient
Knowledge and Awareness
Essential
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
Desirable
- Knowledge of medical terminology
- Knowledge of Trust/Patient Access Policy/Medical Records Policies
- Knowledge of cancer best practice timed pathways and 28 day cancer standard
Personal Attributes
Essential
- Confident
- Calm under pressure
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self-motivated
- Professional appearance
- High standard of accuracy
- High level of initiative
- Patient focused
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Desirable
- Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
