Job summary
We are delighted to advertise an exciting opportunity for someone who is interested in patient support. The successful candidate will join a team of enthusiastic clinical nurse specialists in Mid Yorkshire NHS Teaching Hospitals (MYTT). We are looking for an enthusiastic person with computer and good communication skills.
Main duties of the job
You will providesupport and information to patients
and families following a cancer diagnosis, through treatment and following
completion of active treatment. Youwill also enable (through admin tasks and telephone support) assist the CNS team in delivering high standards of care to all patients with a Cancer diagnosis.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Assist in the coordination of referrals to the CNS team and triage to appropriate team member
Triaging incoming telephone calls, managing onward referrals and sign posting to appropriate person or service.
To be available to patients, GP practices and Acute service teams
Assisting the CNS team with MDT actions as appropriate
Input information onto relevant computer systems to ensure effective communication between all individuals involved in the patient pathway
Develop and use appropriate communication skills to support contact with patients face to face and on the telephone
Undertake routine phone calls to patients following surgery, chemotherapy or radiotherapy and involve the CNS as needed
Assist where needed in Nurse led clinics
Ensure adequate supplies are available of all patient information leaflets and order more as required
Support CNS team in collection of data to support audits and patient surveys
Understand the patient treatment and information pathways and assist patients in accessing treatment and resources
To be able to complete a holistic assessment and manage immediate concerns, with support from the CNS team
To attend local MDT meetings
To be able to communicate with the patients friends and relatives and involve them in care as appropriate.
To be aware of personal limitations and to seek assistance from other team members as needed
To monitor availability of investigation results and once available to ensure they are made available to the relevant team member
To ensure clear documentation of all interventions made with patient, relative or staff member
Job description
Job responsibilities
Assist in the coordination of referrals to the CNS team and triage to appropriate team member
Triaging incoming telephone calls, managing onward referrals and sign posting to appropriate person or service.
To be available to patients, GP practices and Acute service teams
Assisting the CNS team with MDT actions as appropriate
Input information onto relevant computer systems to ensure effective communication between all individuals involved in the patient pathway
Develop and use appropriate communication skills to support contact with patients face to face and on the telephone
Undertake routine phone calls to patients following surgery, chemotherapy or radiotherapy and involve the CNS as needed
Assist where needed in Nurse led clinics
Ensure adequate supplies are available of all patient information leaflets and order more as required
Support CNS team in collection of data to support audits and patient surveys
Understand the patient treatment and information pathways and assist patients in accessing treatment and resources
To be able to complete a holistic assessment and manage immediate concerns, with support from the CNS team
To attend local MDT meetings
To be able to communicate with the patients friends and relatives and involve them in care as appropriate.
To be aware of personal limitations and to seek assistance from other team members as needed
To monitor availability of investigation results and once available to ensure they are made available to the relevant team member
To ensure clear documentation of all interventions made with patient, relative or staff member
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in Business and Admin/or equivalent experience
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- Typing qualifications or experience
Knowledge and Awareness
Essential
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
Desirable
- Understanding of NHS Confidentiality issues
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of work policies and procedures (Caldicott)
- Knowledge of medical terminology
- Knowledge of Trust/Patient Access Policy/Medical Records Policies
Personal Attributes
Essential
- Confident
- Calm under pressure
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self motivated
- Professional appearance
- High standard of accuracy
- High level of initiative
- Patient focused
Desirable
- Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Experience of working with patients requiring health care
- Experience with NHS software systems
- Experience with arranging/cancelling appointments or clinics
Skills and Abilities
Essential
- Ability to:
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
- Supervisory or office management skills
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in Business and Admin/or equivalent experience
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- Typing qualifications or experience
Knowledge and Awareness
Essential
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
Desirable
- Understanding of NHS Confidentiality issues
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of work policies and procedures (Caldicott)
- Knowledge of medical terminology
- Knowledge of Trust/Patient Access Policy/Medical Records Policies
Personal Attributes
Essential
- Confident
- Calm under pressure
- Flexible approach to working arrangements
- Strong attention to detail and accuracy
- Self motivated
- Professional appearance
- High standard of accuracy
- High level of initiative
- Patient focused
Desirable
- Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling/co-ordination activities and/or resources
Desirable
- Experience of working with patients requiring health care
- Experience with NHS software systems
- Experience with arranging/cancelling appointments or clinics
Skills and Abilities
Essential
- Ability to:
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Desirable
- Analytical skills
- Ability to deal with irate and worried people accessing the service
- Time management skills or experience of working with a busy/demanding environment
- Supervisory or office management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
