Helpdesk Operator

Mid Yorkshire Teaching NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen for 2 dynamic and enthusiastic individuals to join our Operational Helpdesk Team at The Mid Yorkshire Hospitals NHS Trust as Helpdesk Operators

The Operational Portering Helpdesk Team provide a helpdesk service that enables wards and departments to access Facilities services. As a Helpdesk Operator you will assign work to our facilities teams using an IT based Task Management System

If you are considering a career in the NHS or looking for a change, if you are highly motivated, a good team player and have a can-do attitude, then we invite you to apply for the position of Helpdesk Operator and join our successful team

Previous experience of working in a healthcare setting or helpdesk environment would be desirable, although we will provide you with all the support and training you need to thrive in the role

This is a full time position working 37.5 hours per week. Shift pattern is 5 shifts over 7 days with the range of shifts between the hours of 06.00am and 22.00pm

We also offer numerous benefits including a generous pension scheme, career and training opportunities, annual leave starting at 35 days including bank holidays, an onsite nursery, shopping discounts, discounted staff restaurant plus much more.

Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker route.

Main duties of the job

As Helpdesk Operator you will work as part of a team providing a helpdesk service for our wards and departments to enable them to access on site Facilities services

The Helpdesk Operator will communicate requests for work via radios effectively and efficiently using the IT based Task Management System

Being the first point of contact for the service you will be courteous and polite to all service users at all times

There may also be a requirement from time to time for the Helpdesk Operator to work within the Portering team

About us

We provide care and support to over half a million people in Wakefield and Kirklees in their homes, in community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in Wakefield).

Always striving for excellence, we are at the forefront of innovation and research and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and the best place to receive care.

We have a clear vision, and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

Date posted

14 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9377-SITE0169

Job locations

Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Job description

Job responsibilities

Key Responsibilities

To receive incoming calls from service users requesting Facilities services
Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/ completed.
Manage and prioritise tasks in a timely manner with regard to the urgency of request indicated by the caller.
Assign tasks via the radio communication system with regard to the adjacencies of Wards and Departments for the purpose of efficiency
Report to the Supervisor on the status of the workflow, highlighting in a timely manner when the systems are becoming busy.
When required the Operator will work within the pottering team.

Job description

Job responsibilities

Key Responsibilities

To receive incoming calls from service users requesting Facilities services
Accurately record the user requests onto the Task Management Data Base and manage the system to reflect tasks when they have been assigned/ completed.
Manage and prioritise tasks in a timely manner with regard to the urgency of request indicated by the caller.
Assign tasks via the radio communication system with regard to the adjacencies of Wards and Departments for the purpose of efficiency
Report to the Supervisor on the status of the workflow, highlighting in a timely manner when the systems are becoming busy.
When required the Operator will work within the pottering team.

Person Specification

Knowledge and Awareness

Essential

Proficient keyboard skills
Knowledge of basic PC systems

Skills and Abilities

Essential

Able to develop and maintain positive working relationships
Willingness to take on tasks

Experience

Essential

Good interpersonal and communication skills.
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team.
Ability to work flexibly, quickly, and accurately.

Desirable

Experience of working with patients requiring health care.
Experience with data base and software packages.
Experience of working with confidential material.

Qualifications

Essential

Good standard of education in English and Maths.

Desirable

ECDL computer course.

Person Specification

Knowledge and Awareness

Essential

Proficient keyboard skills
Knowledge of basic PC systems

Skills and Abilities

Essential

Able to develop and maintain positive working relationships
Willingness to take on tasks

Experience

Essential

Good interpersonal and communication skills.
Good time management skills including ability to work to set deadlines.
Ability to work well as part of the team.
Ability to work flexibly, quickly, and accurately.

Desirable

Experience of working with patients requiring health care.
Experience with data base and software packages.
Experience of working with confidential material.

Qualifications

Essential

Good standard of education in English and Maths.

Desirable

ECDL computer course.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information