Head of PFI Contract Management and Performance

Job responsibilities

• Performance Management - monitoring and audit of contract management operational performance and validation of the PFI unitary payment mechanism on a month-by-month basis.
• Collaborative and partnership working with key stakeholders both internal and external to the Trust.
• Involvement in commercially sensitive negotiations.
• Management of the Service Improvement Development function, across the Division.
• Management of contact monitoring team function and delivery, for the audit and validation of PFI contract services.
• Responsibility for the management of Contact Variation Enquiry, and Small Work Requests process.
• Day to day management of department administration team and external advisors.

• Responsible for reviewing the development components within the PFI contract.
• Management of required information/reports on Hard FM Management performance.

• Ensuring that risk for the Trust within the contract is regularly appraised and mitigated.
• Chair and lead Meetings as part of the PFI contract framework.
• Responsible for the operational implementation of the agreed Hard FM management model across the Pinderfields, and Pontefract sites.
• Understand and implement into FM service delivery standards, national policy, and documentation from DoH, NHS Estates.
• Revising, redrafting, and issuing FM national specifications for corporate fit, and incorporating national guidance into service specifications for FM services.
• To support a partnership environment with the Private Sector and to negotiate directly with the Private Sector on matters relating to FM and to manage any conflict with professionalism and integrity.
• Ensure all regulatory and risk management requirements are satisfied, including complaints and adverse incidents following Trust policy.
• Ensure the equality and diversity agenda is delivered and checked including the production of equality impact assessments.
• Develop and implement strategic and operational plans involving patients and other key internal and external stakeholders as appropriate.
• To support the Associate Director of Infrastructure: Estate in the allocation and delivery of Contract management and FM Services budget expenditure.

• Trust Strategy contribution to the overall direction and leadership of the trust, so the trust has a clear strategy and direction as a basis of corporate and clinical service planning and prioritisation.

  • Ensure the Trust core policies are integral to and embedded in the practice of the Division.
  • Ensure effective corporate governance.
  • Manage the development of the Hard FM service model for the PFI scheme.
  • Liaison with Operational Hard FM Managers to ensure strategic fit with trust goals.
  • To take part in working groups developing policy.
  • Aid in the provision of information to various stakeholders internally and externally.
  • To liaise, provide performance reports, respond to information requests, exchange information with:

  • - Staff at all levels and across all disciplines daily

    - Senior Staff and Directors from the Trust and the local health economy

    - PFI provider daily

    - External Advisers as and when needed.

    - Project Board, Executive Team, Trust Board.

    - Trust and National Auditors as needed.

    • Involvement in policy forums and steering groups, proposing service changes to influence policy direction for FM services.
    • Interpret complex data into a user-friendly format for the end user to understand on complex and technical issues.
    • To support good professional relationships with client representatives and other team members
    • To build, support and develop effective communication networks and working relationships with key personnel inside and outside the organisation, across professional boundaries.

    Please see attachment for the full job description

Experience

Essential

• Senior management role with a significant track record of developing and implementing strategic and operational management and complex business transformation delivery.
• Ability to show leadership and delivery of safe, effective, caring, responsive and well-led services.
• A Facilities Management background in large organisations Public/Private, with a demonstrable track record of success

Desirable

• Experience of project management techniques, board level reporting, business planning, quality assurance compliance and NHS statutory reporting requirements
• Able to demonstrate evidence of innovation and improvement of provision of services
• Evidence of successful operational and business planning achievement

Knowledge and Awareness

Essential

• Comprehensive knowledge and understanding of NHS Healthcare services and
• current priorities
• Knowledge and understanding of CQC requirements
• Previous knowledge and experience of PFI/FM in the NHS
• Knowledge of the impact of PFI/FM within a healthcare environment
• Knowledge of PFI process, direct experience and understanding of a wide range of NHS Facilities Services, their place in the organisation, use and commissioning
• Experience in reviewing policy/guidance and impact on change
• Experience of working in a Multi-Disciplinary Team with the ability to influence and negotiate with others
• Demonstrable experience of leading transformational change within healthcare/FM environment
• Strong track record of implementing change, securing targeted delivery outcomes through programme leadership
• Experience of working in high pressured environment to supply advice, support, and challenge
• Successful budgetary management and achievements of waste reduction programmes
• Demonstrates ability to develop and utilise effective professional networks

Desirable

• Experience of contract management
• Sound knowledge of current Facilities Management and PFI issues, both nationally, regionally, and locally

Skills & Abilities

Essential

• Able to promote a high-performance culture, whilst coaching and empowering others
• Ability to lead, manage and promote change
• Challenges conflict where this is affecting on service delivery or standards and helps to broker agreements.
• Practical action orientated approach to issues, whilst supporting strategic focus
• Demonstrates resilience in managing complex and competing priorities to demanding and strict deadlines.
• Strong advocate for multi-disciplinary team working and trust across a large customer base
• Possess natural authority; able to negotiate, influence and gain respect from others

Desirable

• Experience in managing and delivering projects across a wide range of services

Personal Attributes

Essential

• Positive, confident attitude and able to work to deadlines/unpredictable workloads.
• Experience of managing and developing others

Qualifications

Essential

• First degree or equivalent relevant experience and skills
• Masters/Management/Business qualification (such as MBA) or equivalent experience
• Evidence of continuing Professional Development

Desirable

• Programme / Project management qualification or equivalent experience
• Change management qualification

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).