Job summary
To
provide a key role in navigating the patient through their journey within
secondary care. This post particularly
relates to ensuring patients receive treatment in line with the in line Key
Performance targets. This will involve close liaison with the clinicians,
patients, clinical nurse specialists, managers, and administrative staff.
To
provide a key role in the preparation and coordination of the services cardiothoracic
MDT meetings. This will involve close
liaison with patients, clinicians, clinical nurse specialists and
administrative staff. An important
aspect of the post will be to ensure a smooth pathway for patients referred
from MYTT for cardiothoracic procedures at the regional tertiary centres.
Another aspect of the post will be to produce clear visual material and data
for use in reports, local briefings, workshops and meetings for both internal
and external presentations.
The
Care Coordinator provides the means of improving the quality and coordination of
care for individual patients. The teams
include all designated specialties required to ensure all aspects of diagnosis,
treatment and care of patients are appropriately discussed. Such teams also act as the means for ensuring
adherence to recognised guidelines undertaking clinical audit and maximising
entry of patients into clinical trials. This role will be pivotal to the
efficiency of the process.
Main duties of the job
Responsible for
coordinating and managing the scheduling of the acute cardiac cath lab. This
includes liaising with clinical staff, check results, laboratory availability,
creating wait lists, schedule patient appointments and booking patients in
order chronological order of urgency. Book procedures, ensuring that capacity
is proactively and efficiently used, and act on any clinic outcome forms.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Key Responsibilities
-
To ensure that
the MDT and Service Patient Services Manager are fully aware of the progress of
each patient in relation to their treatment both via MDT meetings and
individually to ensure proactive patient journey management.
-
Responsible for
coordinating and managing the scheduling of the acute cardiac cath lab. This
includes liaising with clinical staff, check results, laboratory availability,
creating wait lists, schedule patient appointments and booking patients in
order chronological order of urgency. Book procedures, ensuring that capacity
is proactively and efficiently used, and act on any clinic outcome forms.
-
Organising and
attending MDT meetings, sourcing & preparing of relevant patient records to
be discussed, including relevant clinical data, taking of minutes, recording
outcomes, undertaking actions.
-
Use judgement and
initiative to prioritise the importance/urgency of patient messages, enquires,
requests and results. Preparing appropriate lists of patients to be discussed
understanding the rationale for patient inclusion.
-
Act as a point of contact for the cardiology team
for primary and secondary care health professionals. Provide a friendly and
professional service; deal with enquiries from a multitude of sources following
Trust policies and standard operating procedures.
-
Assist clinicians with administrative tasks, completing
actions, e.g. utilising IT systems or ensuring paper forms are completed and
sent to relevant departments in a timely manner in line with service specific
standard operating procedures.
-
To ensure all duties are undertaken in line with standard
operating procedures and to enable the achievement of Trust and Service
specific Key Performance Indicators.
-
Frequently
receive and respond appropriately to internal, telephone and personal enquiries
from clinicians, patients, relatives, GPs and external bodies. Liaise with various clinical areas as necessary for
the coordination of patient care, services, and treatments, to ensure smooth
patient experience including arranging patient appointments.
-
Frequent analysis
of queries, making judgements about how to deal with them and escalating
as appropriate. This may require the use
of tact/ empathic or reassurance skills. In addition, persuasive skills are
often required where agreement or cooperation is required in trying to avoid
Trust complaints.
-
Ensure clinical
investigations are acted upon appropriately and timely, within standard
operating procedures and meeting KPIs.
-
Undertake typing of medical correspondence using copy, audio tapes and
relevant IT systems to a high and accurate standard as required.
-
To be responsible for the confidential management of patient records and
ensure that all documentation is returned to the appropriate department timely
within standard operating procedures.
Job description
Job responsibilities
Key Responsibilities
-
To ensure that
the MDT and Service Patient Services Manager are fully aware of the progress of
each patient in relation to their treatment both via MDT meetings and
individually to ensure proactive patient journey management.
-
Responsible for
coordinating and managing the scheduling of the acute cardiac cath lab. This
includes liaising with clinical staff, check results, laboratory availability,
creating wait lists, schedule patient appointments and booking patients in
order chronological order of urgency. Book procedures, ensuring that capacity
is proactively and efficiently used, and act on any clinic outcome forms.
-
Organising and
attending MDT meetings, sourcing & preparing of relevant patient records to
be discussed, including relevant clinical data, taking of minutes, recording
outcomes, undertaking actions.
-
Use judgement and
initiative to prioritise the importance/urgency of patient messages, enquires,
requests and results. Preparing appropriate lists of patients to be discussed
understanding the rationale for patient inclusion.
-
Act as a point of contact for the cardiology team
for primary and secondary care health professionals. Provide a friendly and
professional service; deal with enquiries from a multitude of sources following
Trust policies and standard operating procedures.
-
Assist clinicians with administrative tasks, completing
actions, e.g. utilising IT systems or ensuring paper forms are completed and
sent to relevant departments in a timely manner in line with service specific
standard operating procedures.
-
To ensure all duties are undertaken in line with standard
operating procedures and to enable the achievement of Trust and Service
specific Key Performance Indicators.
-
Frequently
receive and respond appropriately to internal, telephone and personal enquiries
from clinicians, patients, relatives, GPs and external bodies. Liaise with various clinical areas as necessary for
the coordination of patient care, services, and treatments, to ensure smooth
patient experience including arranging patient appointments.
-
Frequent analysis
of queries, making judgements about how to deal with them and escalating
as appropriate. This may require the use
of tact/ empathic or reassurance skills. In addition, persuasive skills are
often required where agreement or cooperation is required in trying to avoid
Trust complaints.
-
Ensure clinical
investigations are acted upon appropriately and timely, within standard
operating procedures and meeting KPIs.
-
Undertake typing of medical correspondence using copy, audio tapes and
relevant IT systems to a high and accurate standard as required.
-
To be responsible for the confidential management of patient records and
ensure that all documentation is returned to the appropriate department timely
within standard operating procedures.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in Business and Admin or equivalent experience
- Sound educational background - 4 GCSEs, grade C or above
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling, coordination activities and resources
Desirable
- Experience of working with patients requiring health care
- Experience with NHS software systems
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent in Business and Admin or equivalent experience
- Sound educational background - 4 GCSEs, grade C or above
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling, coordination activities and resources
Desirable
- Experience of working with patients requiring health care
- Experience with NHS software systems
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to deal with distressing/sensitive information
- Demonstrate knowledge of dealing with public/conflict
- Demonstrate a caring manner with an understanding disposition
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Ability to organise self, working to deadlines and ensuring quality standards
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning ability
- Organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
