Job summary
An exciting opportunity has arisen for an enthusiastic and motivated Patient Service Manager to join our Team at Mid Yorkshire Teaching Hospitals.
This is an exciting time to join the team embarking on an innovative, transformation and driving improvement of across the Division of Medicine and the Trust. The post holder will have opportunities to be actively involved in the change programme, contribute to pathways of care, and introduce new ways of working and technologies, with the ultimate aim of delivering outstanding care.
The Patient Service Manager will have lead responsibility for the day-to-day management of all operational issues. They will have to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The postholder will be expected to lead in the delivery of Trust objectives and ensuring national targets are achieved.
We are looking for a talented, inspirational leader with a passion for healthcare, who thrives in a fast-paced environment. If you are hardworking, organised, resilient and ready to tackle the challenges of tomorrow, we want to hear from you.
Main duties of the job
The Patient Service Manager will have lead responsibility for the day-to-day management of all operational issues. They will have to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be expected to support the Deputy Director of Operations in the delivery of Trust objectives and ensuring national targets are achieved.
The postholder will be part of the triumvirate team including the Head of Clinical service and the matron and support the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards.
The postholder will be responsible for a portfolio of services within the Division of Medicine agreed on an annual basis.
The postholder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensure changes to services meet patients expectations as well as ensuring the required capacity to meet key clinical performance targets
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Service Management
Delivery and Improvement
Performance and Financial Management
Manage delegated budget responsibilities for area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate and deliver financial savings.
Identify costs pressures, service development and cost improvement plans, develop business cases to meet requirements and present to local Performance Review Meetings, Division, Executive Directors and CPB as required.
As a member of the management team, contribute to the forward, capacity and demand plans, ensuring staff involvement in line with clinical service unit and Divisional objectives.
Service Quality and Clinical Governance
Lead on resolving concerns from patients, staff, suppliers, other internal and external service providers and partner organisations. As part of the engagement with patients strategy, ensure mechanisms are in place for capturing and sharing compliments.
Achieving Targets
Responsible for achievement of national and local service targets in conjunction with Associate Directors, and Group Manager/ADOs. Monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
Human Resource Management
Full line management responsibilities including recruitment, induction, appraisal, development and retention of all non clinical staff as well as managing sickness and absence, disciplinary and performance issues that may arise.
Communication and Representation
Research and Teaching
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
Service Management
Delivery and Improvement
Performance and Financial Management
Manage delegated budget responsibilities for area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate and deliver financial savings.
Identify costs pressures, service development and cost improvement plans, develop business cases to meet requirements and present to local Performance Review Meetings, Division, Executive Directors and CPB as required.
As a member of the management team, contribute to the forward, capacity and demand plans, ensuring staff involvement in line with clinical service unit and Divisional objectives.
Service Quality and Clinical Governance
Lead on resolving concerns from patients, staff, suppliers, other internal and external service providers and partner organisations. As part of the engagement with patients strategy, ensure mechanisms are in place for capturing and sharing compliments.
Achieving Targets
Responsible for achievement of national and local service targets in conjunction with Associate Directors, and Group Manager/ADOs. Monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
Human Resource Management
Full line management responsibilities including recruitment, induction, appraisal, development and retention of all non clinical staff as well as managing sickness and absence, disciplinary and performance issues that may arise.
Communication and Representation
Research and Teaching
Person Specification
Skills and Abilities
Essential
- Ability to analyse complex problems and to develop practical and workable solutions to address them.
- Ability to manage and deliver to deadlines and within resources
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trusts and your performance expectations;
- Ability to collaborate constructively with internal and external partners to create conditions for successful partnership working
- Demonstrates achievements in managing and leading change
- Experience of participating in clinical governance initiatives
- Excellent IT user skills, demonstrating proficiency in use of MS packages and high level of understanding IT issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
- Strong team working skills
- Able to work collaboratively with other disciplines
- Ability to work and plan the strategic direction of the service in
- conjunction with the Head of Clinical Service / ADO
Qualifications
Essential
- Management or professional qualification at post-graduate level or equivalent
- Evidence of continuing education and development
Desirable
- Educated to masters level or equivalent
Experience
Essential
- Demonstrable operational management experience in the health service, with previous experience of effectively managing groups of staff.
- Experience of managing a budget
- Working across and leading Trust wide projects
- Demonstrates a high level of numerical and data analytical skills, including spreadsheets and databases
Person Specification
Skills and Abilities
Essential
- Ability to analyse complex problems and to develop practical and workable solutions to address them.
- Ability to manage and deliver to deadlines and within resources
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trusts and your performance expectations;
- Ability to collaborate constructively with internal and external partners to create conditions for successful partnership working
- Demonstrates achievements in managing and leading change
- Experience of participating in clinical governance initiatives
- Excellent IT user skills, demonstrating proficiency in use of MS packages and high level of understanding IT issues
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
- Strong team working skills
- Able to work collaboratively with other disciplines
- Ability to work and plan the strategic direction of the service in
- conjunction with the Head of Clinical Service / ADO
Qualifications
Essential
- Management or professional qualification at post-graduate level or equivalent
- Evidence of continuing education and development
Desirable
- Educated to masters level or equivalent
Experience
Essential
- Demonstrable operational management experience in the health service, with previous experience of effectively managing groups of staff.
- Experience of managing a budget
- Working across and leading Trust wide projects
- Demonstrates a high level of numerical and data analytical skills, including spreadsheets and databases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
