Job summary
The post holder will work with the respiratory and Sleep Physiology team across the trust and in the new Community Diagnostic Centre (CDC) and will report directly to the Respiratory administration team leader. The post holder will be expected to work at the CDC and all the trust sites when needed.
The carry out administrative duties including booking, cancelling and rearranging clinical appointments ensuring all available clinical time is fully utilised. To carry out administration duties to support the departmental co-ordinator, other members of the team.
Main duties of the job
- To provide a welcome to the patients who are in contact with the department
- The post holder will be responsible for designated clerical duties in the department
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying with departmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department, is accurately complete and promptly dispatched
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- The post holder will give relevant assistance and training as and when required to support all colleagues
- To arrange transport as necessary for the patient in accordance with requirements of the department.
- To carry out general administration duties and provide assistance, as required supporting respiratory and sleep physiology departments.
- Receive, sort and distribute post delivered to the ward/department.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- To provide a welcome to
the patients who are in contact with the department
- The post holder will be
responsible for designated clerical duties in the department
- Promote effective customer
focused communication with patients and service users.
- To respond to telephone
and / or face to face enquiries complying with departmental guidance
- Request, cancel and
re-arrange appointments in line with local and national targets.
- To assist with the
confidential management of all types of patient record and ensure that all
documentation is returned to the appropriate department, is accurately
complete and promptly dispatched.
- To be responsible for the
accurate and timely storing/scanning of records, e.g. referral letters.
- To report maintenance and
domestic repairs to appropriate wards/departments on instruction from the
departmental manager.
- Assist with the
preparation of patient records for outpatients in a timely manner as and
when required.
- Operate trust IT systems
ensuring correct data is held on the departmental database & Trust
systems, and update as necessary.
-
The post holder will give relevant assistance
and training as and when required to support all colleagues.
- To arrange transport as
necessary for the patient in accordance with requirements of the
department.
- To carry out general
administration duties and provide assistance, as required supporting respiratory
and sleep physiology departments.
- Ensure that all hospital
records are tracked and booked using the Trusts File Tracker computer
system.
- Receive, sort and
distribute goods and post delivered to the ward/department.
- Attend regular departmental
meetings. Attendance at least half of the meetings each year is an
expectation.
Job description
Job responsibilities
Key Responsibilities
- To provide a welcome to
the patients who are in contact with the department
- The post holder will be
responsible for designated clerical duties in the department
- Promote effective customer
focused communication with patients and service users.
- To respond to telephone
and / or face to face enquiries complying with departmental guidance
- Request, cancel and
re-arrange appointments in line with local and national targets.
- To assist with the
confidential management of all types of patient record and ensure that all
documentation is returned to the appropriate department, is accurately
complete and promptly dispatched.
- To be responsible for the
accurate and timely storing/scanning of records, e.g. referral letters.
- To report maintenance and
domestic repairs to appropriate wards/departments on instruction from the
departmental manager.
- Assist with the
preparation of patient records for outpatients in a timely manner as and
when required.
- Operate trust IT systems
ensuring correct data is held on the departmental database & Trust
systems, and update as necessary.
-
The post holder will give relevant assistance
and training as and when required to support all colleagues.
- To arrange transport as
necessary for the patient in accordance with requirements of the
department.
- To carry out general
administration duties and provide assistance, as required supporting respiratory
and sleep physiology departments.
- Ensure that all hospital
records are tracked and booked using the Trusts File Tracker computer
system.
- Receive, sort and
distribute goods and post delivered to the ward/department.
- Attend regular departmental
meetings. Attendance at least half of the meetings each year is an
expectation.
Person Specification
Knowledge and Awareness
Essential
- Confidentiality issues
- Awareness of own limitations.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills, Abilities and personal Attributes
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Friendly, respectful of colleagues
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Desirable
- Proven record of excellent filing and organisational skills
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT systems
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
Qualifications
Essential
- Good general education to include GCSE in English Language and Maths or equivalent/experience
Desirable
- NVQ Level 2 qualification in related subject
- IT skills qualifications; CLAIT or ECDL computer course
Person Specification
Knowledge and Awareness
Essential
- Confidentiality issues
- Awareness of own limitations.
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills, Abilities and personal Attributes
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Friendly, respectful of colleagues
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
Desirable
- Proven record of excellent filing and organisational skills
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT systems
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
Qualifications
Essential
- Good general education to include GCSE in English Language and Maths or equivalent/experience
Desirable
- NVQ Level 2 qualification in related subject
- IT skills qualifications; CLAIT or ECDL computer course
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
