Job summary
An exciting
opportunity has arisen for a ward clerk to join our team on Gate 41.
Gate 41 is a 44-bedded acute elderly care assessment unit based at Pinderfields
Hospital. The
role is an administrative post that will support the team to access the
appropriate information on the Trust's IT systems and ensure that all patient
information is kept up to date and remains confidential.
The ward clerks are
also responsible for ensuring admission documentation is prepared, ready for
the patients when they arrive. The role also entails general administration
responsibilities as well as answering the phone and speaking with patient
relatives and other healthcare professionals and providers regarding patients
on the unit. You will be an integral member of the ward, providing effective
day-to-day clerical support to facilitate the smooth running of ward and
patient flow.
This post is to cover a 24 hour service, working over 3 long shifts each week and therefore includes working a mixture of days nights and weekends. All shift are 12.5 hours long
Interviews will be
held on Tuesday 5th November 2024.
Please note that this role is not eligible for sponsorship under the Skilled Worker route
Main duties of the job
The ward clerk is
responsible for much of the administrative work on the unit. The role also
involves reception work, dealing with phone calls from other professionals and
relatives, welcoming patients and visitors to the unit and arranging
appointments with other clinical departments within the hospital.
The ward clerk works very closely with the nurse in charge helping to support them to co-ordinate the patient flow from the Emergency department and out to our bed base wards. The ward clerks role is to provide support for the clinical team when
identifying discharges, step downs and patient transfers as well as identifying
patients who may require additional investigations arranging or treatment in
other departments.
The ward clerk
supports the clinical team by assisting with ongoing discharge planning such as
arranging patient transport, medication, outpatients appointments and
communicating with other care providers within the community including care
homes, carers and Age UK.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- To work as part of a multi-skilled, multi-disciplinary team providing a range of administration and clerical services.
- Provide an efficient customer service, dealing with enquiries from Patients, and their families, Medical Staff, and all members of the wider Multi-Disciplinary team
- Effectively utilise the Trusts information systems.
- Ensure that patient information is transferred efficiently on the administration/IT systems in use at the Trust.
- Ensuring that members of the MDT can access the appropriate information regarding patients on the unit.
- Ensuring that appropriate documentation is prepared and ready for use when patients arrive on the unit.
- Be aware of Performance Targets relevant to the Service Area.
- Undertake appropriate problem solving within areas of responsibility.
- Ensure that all clinical support staff aware of any changes within the Trusts information systems as and when required.
- Act as Super user for the Trusts information systems.
- Arrange any follow-up appointments required with the Consultant on Discharge.
- Arranging appropriate transportation of patients for attendance at relevant department.
- Make appointments on the Trusts information systems as per standard operating procedures.
- Maintain departmental filing systems.
- Take appropriate action on receipt of test results / correspondence.
- Escalate to line manager capacity requirements in a timely manner.
- Ensure that confidential information is protected on the unit and only appropriate staff can access.
- Ensure that sufficient supplies of necessary documentation are available on the unit.
Job description
Job responsibilities
Key Responsibilities
- To work as part of a multi-skilled, multi-disciplinary team providing a range of administration and clerical services.
- Provide an efficient customer service, dealing with enquiries from Patients, and their families, Medical Staff, and all members of the wider Multi-Disciplinary team
- Effectively utilise the Trusts information systems.
- Ensure that patient information is transferred efficiently on the administration/IT systems in use at the Trust.
- Ensuring that members of the MDT can access the appropriate information regarding patients on the unit.
- Ensuring that appropriate documentation is prepared and ready for use when patients arrive on the unit.
- Be aware of Performance Targets relevant to the Service Area.
- Undertake appropriate problem solving within areas of responsibility.
- Ensure that all clinical support staff aware of any changes within the Trusts information systems as and when required.
- Act as Super user for the Trusts information systems.
- Arrange any follow-up appointments required with the Consultant on Discharge.
- Arranging appropriate transportation of patients for attendance at relevant department.
- Make appointments on the Trusts information systems as per standard operating procedures.
- Maintain departmental filing systems.
- Take appropriate action on receipt of test results / correspondence.
- Escalate to line manager capacity requirements in a timely manner.
- Ensure that confidential information is protected on the unit and only appropriate staff can access.
- Ensure that sufficient supplies of necessary documentation are available on the unit.
Person Specification
Qualifications
Essential
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- Clerical/office qualifications
- ECDL
Skills and Abilities
Essential
- Proven ability to prioritise and work efficiently
- Proven ability to problem solve and work on own initiative
- Able to communicate clearly and concisely over the phone and face to face with all grades of staff and members of the public.
- Able to work without direct supervision.
- Able to work as part of a team.
Experience
Essential
- Proven experience of utilising computer information systems
- Proven experience of working in an organised and logical manner.
- Experience of office working practices
Desirable
- Experience of working in patient centred environment.
- Experience of working in a supervisory position
Person Specification
Qualifications
Essential
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- Clerical/office qualifications
- ECDL
Skills and Abilities
Essential
- Proven ability to prioritise and work efficiently
- Proven ability to problem solve and work on own initiative
- Able to communicate clearly and concisely over the phone and face to face with all grades of staff and members of the public.
- Able to work without direct supervision.
- Able to work as part of a team.
Experience
Essential
- Proven experience of utilising computer information systems
- Proven experience of working in an organised and logical manner.
- Experience of office working practices
Desirable
- Experience of working in patient centred environment.
- Experience of working in a supervisory position
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
