Job summary
The MYTT Specialist Palliative Care Team have an exciting opportunity for a highly motivated individual with a passion for palliative care, who has the correct skill set to join the team as they continue to go through their transition of change.
Main duties of the job
The post holder will support and assist the Palliative care
team with the day-to-day management of patients that are referred to the SPCT.
The post holder will support the CNS to triage referrals, booking patients in
to the CNS diary, making direct contact with the patient and signposting where
appropriate. The post holder will support and coordinate the running of
outpatient clinics, booking clinic appointments and typing up assessments from
these clinics. The post holder will enable and assist the CNS team in
delivering high standards of care to all patients that are referred to the SPCT
who have a palliative care diagnosis and may potentially be in their last year
of life.
About us
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Key Responsibilities
- Assist in the coordination of referrals to
the CNS team and triage to appropriate team member
-
Triaging incoming telephone calls, managing
onward referrals and sign posting to appropriate person or service.
-
To be available to patients, GP practices and
Acute service teams and act as a
resource for the SPCT
-
Coordinate outpatient clinics, which will
include contacting patients, booking appointments and then typing up clinic
letters.
-
Assisting the CNS team with MDT actions as
appropriate.
-
Input
information onto relevant computer systems to ensure effective communication
between all individuals involved in the patient pathway in a timely manner.
-
Develop
and use appropriate communication skills to support contact with patients either
on the telephone
-
Undertake
routine phone calls to patients with the support of the CNS team to offer
support to the patient and family as needed.
-
Work closely with the EoL care facilitator and
fast track discharge facilitator to ensure patients who are in the last
weeks/days of life have a seamless handover of care, this may require the post
holder to support patients on discharge from hospital
-
To be able to communicate in an empathic
sensitive way to the patient, family and significant others
-
To be aware of personal limitations and to seek
assistance from other team members as needed
-
To ensure
clear documentation of all interventions made with patient, relative or staff
member
-
Support the CNS team in collection of data to
support audits and patient surveys.
-
Support the CNS team in delivering education to
our allied health care professionals within the
trust and externally
-
Attend and participate in weekly MDT and joint
operation meeting and support the team in actioning outcomes from these
meetings where needed, this will also include taking minutes and typing up
outcomes.
-
Demonstrate the ability to recognise and respond
appropriately when faced with a sudden deterioration or emergency situation,
enabling the team to respond in a timely manner.
Job description
Job responsibilities
Key Responsibilities
- Assist in the coordination of referrals to
the CNS team and triage to appropriate team member
-
Triaging incoming telephone calls, managing
onward referrals and sign posting to appropriate person or service.
-
To be available to patients, GP practices and
Acute service teams and act as a
resource for the SPCT
-
Coordinate outpatient clinics, which will
include contacting patients, booking appointments and then typing up clinic
letters.
-
Assisting the CNS team with MDT actions as
appropriate.
-
Input
information onto relevant computer systems to ensure effective communication
between all individuals involved in the patient pathway in a timely manner.
-
Develop
and use appropriate communication skills to support contact with patients either
on the telephone
-
Undertake
routine phone calls to patients with the support of the CNS team to offer
support to the patient and family as needed.
-
Work closely with the EoL care facilitator and
fast track discharge facilitator to ensure patients who are in the last
weeks/days of life have a seamless handover of care, this may require the post
holder to support patients on discharge from hospital
-
To be able to communicate in an empathic
sensitive way to the patient, family and significant others
-
To be aware of personal limitations and to seek
assistance from other team members as needed
-
To ensure
clear documentation of all interventions made with patient, relative or staff
member
-
Support the CNS team in collection of data to
support audits and patient surveys.
-
Support the CNS team in delivering education to
our allied health care professionals within the
trust and externally
-
Attend and participate in weekly MDT and joint
operation meeting and support the team in actioning outcomes from these
meetings where needed, this will also include taking minutes and typing up
outcomes.
-
Demonstrate the ability to recognise and respond
appropriately when faced with a sudden deterioration or emergency situation,
enabling the team to respond in a timely manner.
Person Specification
Experience
Essential
- Experience of working with patients in a health care setting.
- Experience and knowledge of Multi-disciplinary team working
- Excellent communication skills with ability to take clear and accurate information and ensure they are acted on appropriately
Desirable
- Experience of telephone triage and patient contact
- Experience of patient information systems: System One, ICE
Personal Attributes
Essential
- Patient focused
- Calm under pressure
- Flexible approach to working arrangements
- Self-Motivated
- Team player
- Confident
- Strong attention to detail and accuracy
- Professional appearance
- High level of initiative
- Willingness to evolve and develop the role of care coordinator
Desirable
- Evidence of ongoing personal development and willingness to further progress
Qualifications
Essential
- Good standard of education to a minimum of GCSE
- NVQ Level 3 standard or equivalent knowledge gained through training and/or experience
Desirable
- Willingness to undertake additional training /education relevant to role
- RSA Level 3 Typing/word processing or equivalent qualifications/experience or willing to work towards
Knowledge and Awareness
Essential
- Sensitive to confidential environment/information
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
- Awareness of lone worker policy
Desirable
- Understanding of NHS Confidentiality issues
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of work policies and procedures (Caldicott)
- Knowledge of medical terminology
- Knowledge of Trust/Patient Access Policy/Medical Records Policies
Skills and Abilities
Essential
- Excellent communication skills both verbal and written
- Ability to manage sensitive and distressing situations
- Ability to communicate sensitively with patients, carers and staff about their health needs
- Ability to prioritise and organise
- Willingness to learn
- A calm and reassuring manner with patients, carers and staff
- Energy and enthusiasm
- Decision making ability
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to motivate and engage others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Able to work as part of a team
- Able to prioritise own workload
- Able to establish effective working relationships
- Organisational skills
- Willingness to be part of an evolving service and be adaptable to changes within the service
Desirable
- Analytical skills
- Ability to deal with distressed patients, carers accessing the service
- Time management skills, experience working within busy/demanding environment
Person Specification
Experience
Essential
- Experience of working with patients in a health care setting.
- Experience and knowledge of Multi-disciplinary team working
- Excellent communication skills with ability to take clear and accurate information and ensure they are acted on appropriately
Desirable
- Experience of telephone triage and patient contact
- Experience of patient information systems: System One, ICE
Personal Attributes
Essential
- Patient focused
- Calm under pressure
- Flexible approach to working arrangements
- Self-Motivated
- Team player
- Confident
- Strong attention to detail and accuracy
- Professional appearance
- High level of initiative
- Willingness to evolve and develop the role of care coordinator
Desirable
- Evidence of ongoing personal development and willingness to further progress
Qualifications
Essential
- Good standard of education to a minimum of GCSE
- NVQ Level 3 standard or equivalent knowledge gained through training and/or experience
Desirable
- Willingness to undertake additional training /education relevant to role
- RSA Level 3 Typing/word processing or equivalent qualifications/experience or willing to work towards
Knowledge and Awareness
Essential
- Sensitive to confidential environment/information
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
- Awareness of lone worker policy
Desirable
- Understanding of NHS Confidentiality issues
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of work policies and procedures (Caldicott)
- Knowledge of medical terminology
- Knowledge of Trust/Patient Access Policy/Medical Records Policies
Skills and Abilities
Essential
- Excellent communication skills both verbal and written
- Ability to manage sensitive and distressing situations
- Ability to communicate sensitively with patients, carers and staff about their health needs
- Ability to prioritise and organise
- Willingness to learn
- A calm and reassuring manner with patients, carers and staff
- Energy and enthusiasm
- Decision making ability
- Ability to organise self, working to deadlines and ensuring quality standards
- Ability to motivate and engage others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Able to work as part of a team
- Able to prioritise own workload
- Able to establish effective working relationships
- Organisational skills
- Willingness to be part of an evolving service and be adaptable to changes within the service
Desirable
- Analytical skills
- Ability to deal with distressed patients, carers accessing the service
- Time management skills, experience working within busy/demanding environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
