Job summary
The Integrated Transfer of Care Hub (ITOC) have an exciting
new role, we are looking to recruit a Discharge Support Officer to work
alongside the Multidisciplinary Team. You will have delegated responsibility
for facilitating the delivery of safe, effective, and timely discharge/transfer
of patients from Mid Yorkshire Teaching Hospitals into the community or other hospital/community
facilities. These maybe both simple and
complex.
The post holder will
be able to make judgement involving facts or situation which may require
analysis e.g. alter programmes of activities or making decisions related to
specific pathway of care, whilst acting as a central point of contact for
discharge planning.
We are looking for an energetic individual who has a sound
background of the health and social care environment to coordinate discharges
and work within the multi-disciplinary team.
This is a seven-day service that provides single point of
contact across all wards and hospital sites within Mid Yorkshire Teaching Hospitals
Trust for staff, patients, families, carers and associated people and
co-ordinate / contribute to the safe and timely hospital discharge in partnership
with other multi-disciplinary colleagues.
Please note that this role is not eligible for
sponsorship under the Skilled Worker route.
Please note that this role is advertised at Band 4 but is pending confrimation of banding.
Main duties of the job
Main Duties of the Job
To line manage a small team of Administrative Staff with in ITOC.
To work with the discharge sisters and discharge
coordinator to promote the correct implementation of discharge processes
throughout Mid Yorkshire hospitals to ensure safe and timely discharge and
smooth transfer of patients.
Actively participate in discharge planning and
feel confident in ensuring that discharge activity is occurring.
Provide concise and detailed information regarding
patients discharge plans.
Work closely with all internal and external
partners and agencies to ensure a seamless service, including working to reduce
delayed discharges.
To promote best practice in achieving high
quality discharge planning and support in reducing No Reason to Reside numbers.
To use tact and diplomacy where there is dispute
over complex issues regarding leaving hospital and there may be disputes
regarding courses of action to be taken.
To liaise with relevant staff and agencies on a
daily basis to resolve daily operational issues and ensure discharges are
managed effectively.
Acts as an advocate for patients and their
families/carers recognising the boundaries of their clinical knowledge;
liaising and referring on to other services / agencies as required.
To understand and apply the skills and knowledge
around complex needs and discharge planning.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Key Responsibilities
-
To work with the discharge sisters and discharge
coordinator to promote the correct implementation of discharge processes
throughout Mid Yorkshire hospitals to ensure safe and timely discharge and
smooth transfer of patients.
-
Actively participate in discharge planning and
feel confident in ensuring that discharge activity is occurring for every
patient with No Reason to Reside.
-
Actively work with the discharge coordinators
and ITOC teams to ensure patients are identified for transfer to the discharge
lounges to ensure acute beds are available as soon as possible.
-
Provide concise and detailed information regarding
patients discharge plans.
-
Work closely with all internal and external
partners and agencies to ensure a seamless service, including working to reduce
delayed discharges.
-
To promote best practice in achieving high
quality discharge planning and support in reducing No Reason to Reside numbers.
-
To use tact and diplomacy where there is dispute
over complex issues regarding leaving hospital and there may be disputes
regarding courses of action to be taken.
-
To liaise with relevant staff and agencies on a
daily basis to resolve daily operational issues and ensure discharges are
managed effectively.
-
Acts as an advocate for patients and their
families/carers recognising the boundaries of their clinical knowledge;
liaising and referring on to other services / agencies as required.
-
To understand and apply the skills and knowledge
around complex needs and discharge planning.
-
To apply knowledge of the effect of disability
and provide advice on discharge planning processes, options/ services available
to facilitate discharge and the roles and requirements of the multidisciplinary
teams.
-
To progress chase each patient through their
hospital stay ensuring diagnostics and
- results are
delivered and reviewed in a timely manner.
-
To use knowledge, training and experience to
analyse, plan, and implement discharge plans for patients with complex
physical, mental health and social needs.
-
Using knowledge and understanding to support
staff from across agencies in planning effective discharges.
-
To be able to use problem solving skills, to
determine appropriate actions and formulate specific and appropriate management
plans.
-
To have a working knowledge of current
legislation, National Service Frameworks, clinical standards and national
policies in order to provide an effective discharge service.
Job description
Job responsibilities
Key Responsibilities
-
To work with the discharge sisters and discharge
coordinator to promote the correct implementation of discharge processes
throughout Mid Yorkshire hospitals to ensure safe and timely discharge and
smooth transfer of patients.
-
Actively participate in discharge planning and
feel confident in ensuring that discharge activity is occurring for every
patient with No Reason to Reside.
-
Actively work with the discharge coordinators
and ITOC teams to ensure patients are identified for transfer to the discharge
lounges to ensure acute beds are available as soon as possible.
-
Provide concise and detailed information regarding
patients discharge plans.
-
Work closely with all internal and external
partners and agencies to ensure a seamless service, including working to reduce
delayed discharges.
-
To promote best practice in achieving high
quality discharge planning and support in reducing No Reason to Reside numbers.
-
To use tact and diplomacy where there is dispute
over complex issues regarding leaving hospital and there may be disputes
regarding courses of action to be taken.
-
To liaise with relevant staff and agencies on a
daily basis to resolve daily operational issues and ensure discharges are
managed effectively.
-
Acts as an advocate for patients and their
families/carers recognising the boundaries of their clinical knowledge;
liaising and referring on to other services / agencies as required.
-
To understand and apply the skills and knowledge
around complex needs and discharge planning.
-
To apply knowledge of the effect of disability
and provide advice on discharge planning processes, options/ services available
to facilitate discharge and the roles and requirements of the multidisciplinary
teams.
-
To progress chase each patient through their
hospital stay ensuring diagnostics and
- results are
delivered and reviewed in a timely manner.
-
To use knowledge, training and experience to
analyse, plan, and implement discharge plans for patients with complex
physical, mental health and social needs.
-
Using knowledge and understanding to support
staff from across agencies in planning effective discharges.
-
To be able to use problem solving skills, to
determine appropriate actions and formulate specific and appropriate management
plans.
-
To have a working knowledge of current
legislation, National Service Frameworks, clinical standards and national
policies in order to provide an effective discharge service.
Person Specification
Qualifications
Essential
- Educated at diploma level or equivalent.
- Relevant IT skills to include, E-mail, Excel, Window
- Word (equivalent to RSA 3, European Driving
- Licence)
Skills and Abilities
Essential
- Able to use complex communication skills in a variety of settings, including management of confidential and sensitive information.
- Be able to analyse and evaluate the information collected and formulate appropriate recommendations.
- Be able to problem solve complex situations and recommend appropriate action.
- Good negotiation skills including the ability to diffuse difficult situations and overcome barrier to understanding.
- Judgement involving complex situations particularly where there are conflicting information to determine and resolve
Experience
Essential
- Previous experience of working with people in an acute hospital setting
- Previous experience of Public Sector work
- Ability to work autonomously to achieve required targets
- Experience or understanding of patient flow and discharge planning,
- Able to establish and maintain a safe practice environment for self and others.
- Liaison across agencies and services.
- Knowledge of the discharge planning process and current legislation and guidelines effect on practice.
- Experience of managing change.
- Excellent written and verbal communication skills
- Sound knowledge base in order to challenge.
- decision making
- Multi-disciplinary working and ability to participate in inter-disciplinary decision making.
Desirable
- Experience of a diverse range of hospital and community services and settings.
- A basic knowledge of treatment interventions and medical conditions.
- Awareness of social care assessments.
- Experience of teaching / facilitating development of others.
- Knowledge of specific physical, emotional, psychological, social, cultural and spiritual needs of the service users and carers and, taking these into account, implement appropriate action to meet those needs.
- Understanding of current pressures facing the NHS around discharging of patients from acute hospital
Personal Attributes
Essential
- A wide range of interpersonal skills including the ability to prioritise, delegate, negotiate, advise and support others.
- Ability to work under pressure and co-ordinate several jobs at once.
- Articulate and flexible
- Evidence of contribution to improving operational efficiencies.
- Capable of demonstrating a visible high profile approach to the job.
- Energetic/able to work proactively.
- Commitment to change management processes.
- Able to deal with conflict and have the ability to challenge others in a positive way.
- Good time management.
- Ability to demonstrate a flexible approach to working practice to facilitate effective team working.
- Ability to adapt to fluctuating environments and complex situations.
- Ability to work on own initiative and take responsibility for team and service tasks.
- High personal standards of performance and professionalism
- Willingness to undertake training
- Team player
- Genuine interest
- Punctual/good timekeeper
- Flexible/adaptable
- Approachable
- Able to deal sensitively with patients/ relatives who are concerned / emotional re: discharge plans.
- Sound emotional understanding due to frequent exposure to highly emotional encounters including patients, family and caresKnowledge of the impact of disability and its effect on lifestyle.
- Ability to inspire and motivate others.
- Demonstrate achievements in previous posts held.
- Interview
- Application form
Knowledge and Awareness
Essential
- Awareness of the knowledge and skills framework.
- Awareness of key national issues relevant to discharge planning.
- Good communication skills, ability to interact appropriately with patients, relatives, team members and other staff groups both in person and on the telephone.
- Sound understands and unknowledge of Data Protection
- Able to pass on sensitive information and work within the Information Governance policy.
Person Specification
Qualifications
Essential
- Educated at diploma level or equivalent.
- Relevant IT skills to include, E-mail, Excel, Window
- Word (equivalent to RSA 3, European Driving
- Licence)
Skills and Abilities
Essential
- Able to use complex communication skills in a variety of settings, including management of confidential and sensitive information.
- Be able to analyse and evaluate the information collected and formulate appropriate recommendations.
- Be able to problem solve complex situations and recommend appropriate action.
- Good negotiation skills including the ability to diffuse difficult situations and overcome barrier to understanding.
- Judgement involving complex situations particularly where there are conflicting information to determine and resolve
Experience
Essential
- Previous experience of working with people in an acute hospital setting
- Previous experience of Public Sector work
- Ability to work autonomously to achieve required targets
- Experience or understanding of patient flow and discharge planning,
- Able to establish and maintain a safe practice environment for self and others.
- Liaison across agencies and services.
- Knowledge of the discharge planning process and current legislation and guidelines effect on practice.
- Experience of managing change.
- Excellent written and verbal communication skills
- Sound knowledge base in order to challenge.
- decision making
- Multi-disciplinary working and ability to participate in inter-disciplinary decision making.
Desirable
- Experience of a diverse range of hospital and community services and settings.
- A basic knowledge of treatment interventions and medical conditions.
- Awareness of social care assessments.
- Experience of teaching / facilitating development of others.
- Knowledge of specific physical, emotional, psychological, social, cultural and spiritual needs of the service users and carers and, taking these into account, implement appropriate action to meet those needs.
- Understanding of current pressures facing the NHS around discharging of patients from acute hospital
Personal Attributes
Essential
- A wide range of interpersonal skills including the ability to prioritise, delegate, negotiate, advise and support others.
- Ability to work under pressure and co-ordinate several jobs at once.
- Articulate and flexible
- Evidence of contribution to improving operational efficiencies.
- Capable of demonstrating a visible high profile approach to the job.
- Energetic/able to work proactively.
- Commitment to change management processes.
- Able to deal with conflict and have the ability to challenge others in a positive way.
- Good time management.
- Ability to demonstrate a flexible approach to working practice to facilitate effective team working.
- Ability to adapt to fluctuating environments and complex situations.
- Ability to work on own initiative and take responsibility for team and service tasks.
- High personal standards of performance and professionalism
- Willingness to undertake training
- Team player
- Genuine interest
- Punctual/good timekeeper
- Flexible/adaptable
- Approachable
- Able to deal sensitively with patients/ relatives who are concerned / emotional re: discharge plans.
- Sound emotional understanding due to frequent exposure to highly emotional encounters including patients, family and caresKnowledge of the impact of disability and its effect on lifestyle.
- Ability to inspire and motivate others.
- Demonstrate achievements in previous posts held.
- Interview
- Application form
Knowledge and Awareness
Essential
- Awareness of the knowledge and skills framework.
- Awareness of key national issues relevant to discharge planning.
- Good communication skills, ability to interact appropriately with patients, relatives, team members and other staff groups both in person and on the telephone.
- Sound understands and unknowledge of Data Protection
- Able to pass on sensitive information and work within the Information Governance policy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
