Security Officer

Job responsibilities

Key Responsibilities

Security staff will be expected to maintain, at all times, a standard of personal conduct and deportment in keeping with the nature of their duties and the hospital environment.

Carry out regular patrols of the site and to report any incidents and/or damage in line with Local Operating Procedures.

Protection of patients, staff, visitors, contractors and any other legitimate site users property against loss, theft, damage and waste.

Manage disturbances and the escorting of unauthorised persons off the premises.

Provide a Ward/Department presence in situations where patients and/or visitors are being, or potentially being, violent or aggressive

Handle patients (including out-patients) on a face-to-face basis in circumstances involving violent/aggressive behaviour using the application of conflict resolution techniques.

If (or when) required, apply control and restraint techniques as per the approved Care and Responsibility criteria/training to fulfil the duties and responsibilities.

Receive & log complaints of crime from patients/visitors and staff. Carry out investigations when required of any loss or breaches of security and report to Supervisor as necessary

Provide security assistance as required in accordance with Trust Major Incident Plan, Missing Patient Policy and Major Non-Clinical Emergency Policy and at the scene of road traffic accidents within hospital grounds.

Ensure the safe custody of all lost/found property out of hours. During working hours, take such property to the General Office.

Assist in the passage of critical information when communications systems fail.

Ensure the security/safety of the approved helicopter landing site during landing/ unloading/loading/take off operations of Air Ambulance (or other authorised service user) helicopters.

Use of several computerised (or any other) systems in relation to Security and Car Parking.

Report any untoward incidents concerning members of staff to the Security Supervisor and/or other levels of management.

Report & log any criminal acts to the Police and the Security Supervisor and/or other levels of management.

The locking and unlocking of designated areas as and when required including lock down protocols to support CBRN exercises and incidents.

Respond as required to fire alarm activations as per Local Operating Procedures, including stand down protocols for fire service and liaise with other Trust staff on a site wide basis.

Provide emergency assistance to all staff as required (i.e. major incidents/accidents).

Be familiar with local assignment instructions and procedures for reporting incidents.

To successfully complete mandatory and annual training directives as required by the contract and the trust to ensure personal standards are maintained.

Control Room Duties and Responsibilities

Monitor all security control room functions as a security room controller when on duty in the control room and assume control of incidents as a control authority during incidents until such time as management assume control or the incident is resolved.

Monitor fire protection system(s) and take responsibility for the coordination of the security team during fire alarm activations as per Local Operating Procedures.

Monitoring and report any faults of door access systems (PC based software) ensuring access and security systems are working.

Monitor a multiple screen CCTV (Public Space Surveillance) system on a regular basis and to use equipment to identify monitor & log suspicious/threatening behaviour or activity.

Carry out when authorised any Data downloads/record incidents for providing evidence for Investigation purposes as required in line with directives of the Trust and in line with the Data Protection Act, Trust Policy and Local Operating Procedures.

Monitor medical gases alarm system and report any alarms as per Local Operating Procedures.

Administration of door access cards.

Car Parking Duties and Responsibilities

To monitor vehicles parked on site to ensure all vehicles are authorised to park in designated areas.

To follow Trust Policy in regard to unauthorised vehicles and have the responsibility for the issue of parking notices and warning notices as appropriate in line with the car parking local operating procedures for enforcement.

Responsible for the first line maintenance of car park ticket machines (change ticket rolls, clear coin jams and rectify minor faults etc).

Handle small amounts of cash removed from car park payment machines following coin jams.

Under supervision ensure security of all cash movements/collections (i.e., when car parking pay on foot machines are emptied), including handling of cash boxes containing large sums of cash as and when required.

Communication Responsibilities

Liaise with outside agencies such as the Police or Fire Brigade and provide assistance when required.

Encourage staff to develop awareness in crime prevention and the protection of hospital and/or their personal property.

Report incidents in an approved manner and maintain authorised records relating to duties.

Qualifications

Essential

• SIA Front Line Licence (Level 2).
• SIA (PSS) CCTV Licence.

Desirable

• IOSH working safely or equivalent.
• Health and Safety Level 1
• CSCS.
• First Aid certificate.
• Conflict Resolution training.

Experience

Essential

• Previous experience within a security environment.
• Previous experience in a customer facing environment.

Desirable

• Previous supervisory experience.
• Previous NHS Security experience.
• Previous armed forces or police employment.
• Operation of CCTV systems.

Knowledge and Awareness

Desirable

• Knowledge of Health and Safety legislation.
• Infection Control awareness.
• Knowledge of car parking systems (payment machines, barriers etc).

Skills & Abilities

Essential

• Fit to perform the duties of the post:
• The ability to collate/produce clear and concise professional reports.
• Able to follow written and oral instructions.
• Ability to work with minimum supervision.
• Ability to prioritise a demanding workload.
• Able to carry out dynamic risk assessments (ie when attending incidents).

Desirable

• Basic Computer skills.
• Physical intervention/conflict management skills.
• Investigatory skills.
• Ability to interpret site plans and/or drawings.
• Moving & Handling (i.e., bending/ carrying).

Personal Attributes

Essential

• Smart appearance.
• Able to communicate effectively with staff, patients and the general public.
• Have a flexible approach to work.
• Courteous and polite.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).