Job summary
The Mid Yorkshire Teaching NHS Trust is seeking to appoint an experienced and dedicated Operations Service Manager to join our Division of Infrastructure.
If you are highly motivated and are looking for a challenging and rewarding role where you will provide support for the Facilities Operations Manager as well as line manage operations staff and their teams in maintaining an outstanding service to the Trust as detailed in the main duties of the job, then we would encourage you to apply for this position.
Whilst the post is based at the Dewsbury and District Hospital site, the post holder will be required to spend 2 days at Dewsbury District Hospital and Pinderfields General Hospital and 1 day at Pontefract General Infirmary.
The working hours for this role is 37.5 hours per week, Mon - Fri, 08.00am - 16.00pm.
The Trust has an ongoing commitment to the development of all staff, an excellent pension scheme, 27 days annual leave (increasing in service) plus 8 bank holidays and a wide range of benefits and high street discounts.
Main duties of the job
The post holder will provide support for the Facilities Operations Manager and various
services ensuring
that the associated
teams achieve the appropriate agreed outcomes and conforms to all agreed
practices, policies, and procedures.
You will lead
specific aspects of the strategic development of Patient Environment function
and Facilities Operations functions to ensure that the service delivers the
required complete outcomes across the Trust.
You will act as
strategic lead to various services including chairing meetings, updating Trust
policies and procedures, completing business cases, supporting with the
contract tender process, to an action plan to be achieved on time and to the
required standards. Service budget
holder and Recruitment lead for various service under structure. Managing the
performance of the operational managers within the post holders agreed work
area.
The post
holder must have a highly specialised knowledge across the number of different
service functions on a range of complex, sensitive procedures and practice
relating to the range of patient environment services.
To deputise, where required, for
other Facilities Managers or the Senior Facilities Managers, while attending
the daily Trust operational tactical bed meeting in line with the rota when
required.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- The operations service Manager must recognise and promote a safe working environment which adheres to Health and Safety Regulations and Trust Policies and Procedures.
- Resolving operational issues as they arise, analysing facts and situations to make appropriate judgements in non-routine situations to ensure the efficient running of the department within broad operational guidelines.
- Through regular day to day contact, the operations service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards.
- Attend and contribute to a range of Trust wide initiatives and advisory meetings as required e.g. Clinical waste and dangerous goods meeting, Sickness Management & Recruitment.
- Contribute to the review and implementation of Hydrogen Peroxide Vapour (HPV) Specialist cleans requiring an in-depth knowledge of NHS National Cleaning Standards and a sound understanding of health and safety and patient management.
- The Operations Service Manager will assist the Facilities Operations Manager with designated Facilities Management contracts including the pest control Services, Task Management service and clinical waste contract and other such contracts should they arise.
- Assist the Facilities Operations Manager with the implementation, monitoring and evaluation of new technology initiatives.
- Assist and delegate for the Facilities Operations Manager when required.
- The Operations Service Manager will be required to act as chair to recruitment and selection panels.
- Through regular day to day contact, the Operations Service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards.
- Assist Facilities Operations Manager in maintaining a range of key performance indicators including staff appraisals and mandatory and job specific training.
- The day to day management of HPV Team, Pest Control, Window Cleaning and assist the Clinical waste manager and Helpdesk Manager with the day to day operations of their respective teams.
- To manage and motivate operations team staff in the delivery of multi-functional front of house service.
- To carry out initial investigations and first response to official complaints, grievances and disciplinaries, keeping the Facilities Operations Manager informed.
- To maintain records in relation to Operations services ensuring a robust audit trail.
- To complete meetings as part of the Trust sickness policy, supporting Health and wellbeing and referring to relevant departments to support staff welfare.
- To assist in the development of local operating policies and procedures in own area of
Job description
Job responsibilities
- The operations service Manager must recognise and promote a safe working environment which adheres to Health and Safety Regulations and Trust Policies and Procedures.
- Resolving operational issues as they arise, analysing facts and situations to make appropriate judgements in non-routine situations to ensure the efficient running of the department within broad operational guidelines.
- Through regular day to day contact, the operations service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards.
- Attend and contribute to a range of Trust wide initiatives and advisory meetings as required e.g. Clinical waste and dangerous goods meeting, Sickness Management & Recruitment.
- Contribute to the review and implementation of Hydrogen Peroxide Vapour (HPV) Specialist cleans requiring an in-depth knowledge of NHS National Cleaning Standards and a sound understanding of health and safety and patient management.
- The Operations Service Manager will assist the Facilities Operations Manager with designated Facilities Management contracts including the pest control Services, Task Management service and clinical waste contract and other such contracts should they arise.
- Assist the Facilities Operations Manager with the implementation, monitoring and evaluation of new technology initiatives.
- Assist and delegate for the Facilities Operations Manager when required.
- The Operations Service Manager will be required to act as chair to recruitment and selection panels.
- Through regular day to day contact, the Operations Service Manager must ensure that service teams and individuals are supported to deliver their core service requirements to meet service standards.
- Assist Facilities Operations Manager in maintaining a range of key performance indicators including staff appraisals and mandatory and job specific training.
- The day to day management of HPV Team, Pest Control, Window Cleaning and assist the Clinical waste manager and Helpdesk Manager with the day to day operations of their respective teams.
- To manage and motivate operations team staff in the delivery of multi-functional front of house service.
- To carry out initial investigations and first response to official complaints, grievances and disciplinaries, keeping the Facilities Operations Manager informed.
- To maintain records in relation to Operations services ensuring a robust audit trail.
- To complete meetings as part of the Trust sickness policy, supporting Health and wellbeing and referring to relevant departments to support staff welfare.
- To assist in the development of local operating policies and procedures in own area of
Person Specification
Personal Attributes
Essential
- Smart appearance
- Flexible approach to work
- Ability to liaise at all levels to problem solve daily service issues
Other
Essential
- Physically fit to undertake the full range of duties.
Desirable
- Access to a vehicle with the ability to drive
Knowledge and Awareness
Essential
- An understanding of Health and Safety Issues and legislation.
- An understanding of the principles of Infection Prevention and Control.
Desirable
- Knowledge of NHS. Standards of Cleanliness.
- Knowledge of HTM 07/01.
Skills & Abilities
Essential
- Ability to manage a team.
- Effective written and communication skills.
- Ability to prioritise a demanding workload to achieve key targets.
- Ability to prioritise a demanding workload to achieve key targets.
Desirable
Qualifications
Essential
- Recognised Management degree or demonstrable relevant experience.
- Knowledge in Facilities and Support services.
Desirable
- Institute of Learning Management or equivalent qualification.
- Advanced Food Hygiene Qualification or be prepared to study for this qualification.
Experience
Essential
- Experience in delivering a multi-functional front of house service.
- Experience in developing and delivering training.
- IT based monitoring systems.
Desirable
- Knowledge of Task Management systems.
- Knowledge of Hydrogen Peroxide Vapour Process.
- Knowledge of Pest Control Services
Person Specification
Personal Attributes
Essential
- Smart appearance
- Flexible approach to work
- Ability to liaise at all levels to problem solve daily service issues
Other
Essential
- Physically fit to undertake the full range of duties.
Desirable
- Access to a vehicle with the ability to drive
Knowledge and Awareness
Essential
- An understanding of Health and Safety Issues and legislation.
- An understanding of the principles of Infection Prevention and Control.
Desirable
- Knowledge of NHS. Standards of Cleanliness.
- Knowledge of HTM 07/01.
Skills & Abilities
Essential
- Ability to manage a team.
- Effective written and communication skills.
- Ability to prioritise a demanding workload to achieve key targets.
- Ability to prioritise a demanding workload to achieve key targets.
Desirable
Qualifications
Essential
- Recognised Management degree or demonstrable relevant experience.
- Knowledge in Facilities and Support services.
Desirable
- Institute of Learning Management or equivalent qualification.
- Advanced Food Hygiene Qualification or be prepared to study for this qualification.
Experience
Essential
- Experience in delivering a multi-functional front of house service.
- Experience in developing and delivering training.
- IT based monitoring systems.
Desirable
- Knowledge of Task Management systems.
- Knowledge of Hydrogen Peroxide Vapour Process.
- Knowledge of Pest Control Services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
