Job summary
Are you excited by working in a busy, fast paced service?
Being the first point of contact for patients, staff and visitors you will
demonstrate excellent customer service skills, an ability to prioritise your
workload, and strong attention to detail.
Working closely with our General Office Administrators we
are seeking an enthusiastic, motivated individual who is flexible in their
approach and willing to learn.
This is a full time position working 37.5 hours per week Monday to Friday.
Interview Date & Venue TBC.
For more information please contact:
Steve Backhouse General Offices Manager Trustwide via
email: steven.backhouse@nhs.net
Main duties of the job
To carry out administration duties in a manner that
supports departmental targets and ensures compliance with standard operating
procedures.
To provide support and cover as required to the General
Offices at Dewsbury and Pontefract Hospitals.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- Dealing with telephone enquiries and assisting callers to the relevant department.
- Sorting and transacting of External & GP Surgery Mail. Ensuring post is sent out correctly and confidentially to the deadlines specified.
- Demonstrate good communication skills and working relationships with all staff working within the Department and the wider hospital environment.
- To plan, prioritise, organise and manage own workload and to have the ability to deal with frequent interruptions, which will regularly involve changing from one activity to another.
- To work as part of a team and to be responsible for ensuring all incoming work is prioritised and handled within appropriate timescales, seeking advice where necessary.
- Cash handling for processing patient Travel Reimbursement via the Healthcare Travel Costs Scheme (HCTS), and also the receiving and receipting of Charitable Fund donations.
- Ensuring that all outgoing material reflects a high standard according to the corporate style and templates.
- Collating and distributing information, providing a professional front of house administrative service on each of the three sites.
- Entering information onto relevant computer systems and databases.
- To undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality is upheld at all times.
- Take Interpreter and British Sign Language (BSL) bookings for all Mid Yorkshire Hospitals NHS Trust Services, including Community Services
Job description
Job responsibilities
Key Responsibilities
- Dealing with telephone enquiries and assisting callers to the relevant department.
- Sorting and transacting of External & GP Surgery Mail. Ensuring post is sent out correctly and confidentially to the deadlines specified.
- Demonstrate good communication skills and working relationships with all staff working within the Department and the wider hospital environment.
- To plan, prioritise, organise and manage own workload and to have the ability to deal with frequent interruptions, which will regularly involve changing from one activity to another.
- To work as part of a team and to be responsible for ensuring all incoming work is prioritised and handled within appropriate timescales, seeking advice where necessary.
- Cash handling for processing patient Travel Reimbursement via the Healthcare Travel Costs Scheme (HCTS), and also the receiving and receipting of Charitable Fund donations.
- Ensuring that all outgoing material reflects a high standard according to the corporate style and templates.
- Collating and distributing information, providing a professional front of house administrative service on each of the three sites.
- Entering information onto relevant computer systems and databases.
- To undertake any other duties that may be reasonably requested to facilitate the smooth running of the Trust ensuring confidentiality is upheld at all times.
- Take Interpreter and British Sign Language (BSL) bookings for all Mid Yorkshire Hospitals NHS Trust Services, including Community Services
Person Specification
Qualifications
Essential
- Good general education including GCSEs in English Language & Mathematics, or equivalent experience.
Desirable
- NVQ Level 2 qualification in related subject.
- IT skills qualifications; CLAIT or ECDL computer course.
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT Systems, including Microsoft Packages such as: Word / Excel / Outlook / Access
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
Knowledge and Awareness
Essential
- Data Protection & Caldicott Guardian Principles
- Awareness of own limitations
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Desirable
- Proven record of excellent filing and organisational skills
Personal Attributes
Essential
- Friendly & Approachable
- Respectful of colleagues opinions and beliefs
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Willingness to work flexibly across three sites, to suit the requirements of the team.
Person Specification
Qualifications
Essential
- Good general education including GCSEs in English Language & Mathematics, or equivalent experience.
Desirable
- NVQ Level 2 qualification in related subject.
- IT skills qualifications; CLAIT or ECDL computer course.
Experience
Essential
- Experience of working with filing systems
- Experience of good customer or patient care
- Work with IT Systems, including Microsoft Packages such as: Word / Excel / Outlook / Access
Desirable
- Previous experience in an administrative role
- Experience of working within a related area e.g. Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
Knowledge and Awareness
Essential
- Data Protection & Caldicott Guardian Principles
- Awareness of own limitations
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Skills and Abilities
Essential
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
Desirable
- Proven record of excellent filing and organisational skills
Personal Attributes
Essential
- Friendly & Approachable
- Respectful of colleagues opinions and beliefs
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Willingness to work flexibly across three sites, to suit the requirements of the team.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
