Job summary
We are seeking a highly motivated and committed administrator to join our Children's therapy teams at Mid Yorkshire Teaching NHS Trust. The role will be required to provide efficient and effective administrative duties to the Children's Physiotherapy, Occupational Therapy, Speech and Language Therapy Teams and the Autism Diagnostic Pathway (includes the Multi-Disciplinary Assessment [MDA])
The post requires flexibility and the ability to provide a wide range of administrative duties as the services develop.
This post is a full time permanent post of 37.5 hours. Part time and/or job sharing will be considered
Main duties of the job
To carry out
administration duties in a manner that supports departmental targets and
ensures compliance with standard operating procedures.
To support smooth running
of the childrens therapy services including the autism diagnostic pathway (Multi-Disciplinary
Assessment [MDA])
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
To have a working knowledge of the Childrens
Therapy Services provided by Mid Yorkshire Hospital Trust and understand the
systems and processes involved in Service provision. Have key responsibility
for undertaking admin duties to support and to ensure smooth running of the
team
To know the professional and personal scope of your own practice
The ability to work within Trust policies, procedures and departmental standards. To have an understanding of Trust structures
To be able to organise own workload taking into account the priority needs of the service
To be able to use office machinery e.g. computer, photocopier.
To provide an efficient customer service, undertaking clerical and reception duties as required within the department.
Promote effective customer focused communication
with patients and service users.
To contribute to the management of patient
appointments via telephone, face to face contact, by letter, or via email.
To be responsible for the accurate and timely storing/scanning
of records, e.g. referral letters.
To be able to complete relevant standardised electronic
forms and other official documents.
Assist with managing multi-disciplinary referrals, assessment waiting lists, reporting to the MDA co-ordinator.
Uphold the trusts values and beliefs to maintain a professional approach at all times.
To respect the equality and diversity of all people you come into contact with during the course of your working day
See document attached with full details of the Job Description and Person Specification
Job description
Job responsibilities
To have a working knowledge of the Childrens
Therapy Services provided by Mid Yorkshire Hospital Trust and understand the
systems and processes involved in Service provision. Have key responsibility
for undertaking admin duties to support and to ensure smooth running of the
team
To know the professional and personal scope of your own practice
The ability to work within Trust policies, procedures and departmental standards. To have an understanding of Trust structures
To be able to organise own workload taking into account the priority needs of the service
To be able to use office machinery e.g. computer, photocopier.
To provide an efficient customer service, undertaking clerical and reception duties as required within the department.
Promote effective customer focused communication
with patients and service users.
To contribute to the management of patient
appointments via telephone, face to face contact, by letter, or via email.
To be responsible for the accurate and timely storing/scanning
of records, e.g. referral letters.
To be able to complete relevant standardised electronic
forms and other official documents.
Assist with managing multi-disciplinary referrals, assessment waiting lists, reporting to the MDA co-ordinator.
Uphold the trusts values and beliefs to maintain a professional approach at all times.
To respect the equality and diversity of all people you come into contact with during the course of your working day
See document attached with full details of the Job Description and Person Specification
Person Specification
Knowledge and Awareness
Essential
- Awareness of own limitations
-
- Understanding of Confidentiality
Desirable
- An understanding of the work of the Childrens Occupational Therapy, Physiotherapy and Speech and Language Service
Personal Attributes
Essential
- Ability to work as part of a team
- Ability to work under pressure
- Ability to demonstrate a flexible approach to working practice
- Ability to adapt to new environments and changing situations
- Ability to use negotiation skills appropriately
- Ability to manage time effectively
- Inter-personal and organisational skills
- Trustworthy and reliable
Skills and Abilities
Essential
- Keyboard skills
- Word-processing skills
- Computer Literacy
- Ability to demonstrate literacy and numeracy skills.
- Able to communicate clear and concise information both verbally and in writing.
- Ability to prioritise own workload
Desirable
- Understanding of medical Terminology
- Experience of IT systems
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
- Willingness to undergo any suitable training
- Interested in personal development
- Flexible approach to hours, site and conditions
- Good attendance record
- Appropriate level of fitness to carry out duties
- Able to carry out concurrent activities
Desirable
- Access to a vehicle with the ability to travel independently in line with requirements.
Experience
Essential
- Significant experience working in admin
- Dealing with the public both in person and on the phone and by e-mail
- Previous use of internet /e-mail
- Previous experience of using Microsoft Office
- Ability to use initiative
Desirable
- Previous use of Systmone
- Previous work experience within the healthcare setting
- Previous experience of using e-camis
Qualifications
Essential
- GCSE English and Maths or equivalent at C Grade or above
Desirable
- RSA Word Processing Stage II or equivalent
- Computer training/qualifications
Person Specification
Knowledge and Awareness
Essential
- Awareness of own limitations
-
- Understanding of Confidentiality
Desirable
- An understanding of the work of the Childrens Occupational Therapy, Physiotherapy and Speech and Language Service
Personal Attributes
Essential
- Ability to work as part of a team
- Ability to work under pressure
- Ability to demonstrate a flexible approach to working practice
- Ability to adapt to new environments and changing situations
- Ability to use negotiation skills appropriately
- Ability to manage time effectively
- Inter-personal and organisational skills
- Trustworthy and reliable
Skills and Abilities
Essential
- Keyboard skills
- Word-processing skills
- Computer Literacy
- Ability to demonstrate literacy and numeracy skills.
- Able to communicate clear and concise information both verbally and in writing.
- Ability to prioritise own workload
Desirable
- Understanding of medical Terminology
- Experience of IT systems
Other
Essential
- Ability to satisfy Occupational Health screening
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
- Willingness to undergo any suitable training
- Interested in personal development
- Flexible approach to hours, site and conditions
- Good attendance record
- Appropriate level of fitness to carry out duties
- Able to carry out concurrent activities
Desirable
- Access to a vehicle with the ability to travel independently in line with requirements.
Experience
Essential
- Significant experience working in admin
- Dealing with the public both in person and on the phone and by e-mail
- Previous use of internet /e-mail
- Previous experience of using Microsoft Office
- Ability to use initiative
Desirable
- Previous use of Systmone
- Previous work experience within the healthcare setting
- Previous experience of using e-camis
Qualifications
Essential
- GCSE English and Maths or equivalent at C Grade or above
Desirable
- RSA Word Processing Stage II or equivalent
- Computer training/qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
