Job summary
An exciting opportunity has arisen to join the Paediatric
Management Team as a Business Support Officer. This pivotal role will provide
essential management support to ensure the effective performance of
administrative teams, aligning services with agreed activity levels, quality
standards, and budgetary constraints.
The successful candidate will be highly organised, able to
prioritise their own workload, meet tight deadlines, have excellent written and
verbal communication skills and take responsibility for meeting appropriate
targets, driving service improvements, and contributing to the development and
delivery of high-quality healthcare services.
You will be able to work flexibly, as required, to support
areas of high demand within the paediatric management team and will enjoy
developing relationships and working closely with a range of internal and
external stakeholders including the senior leadership of the service.
Why Join Us?
This is a fantastic opportunity to play a key role in shaping and supporting paediatric services within the Trust. You will work in a dynamic and supportive environment, with opportunities for professional growth and development.
Main duties of the job
Key Responsibilities
Administrative Oversight: Oversee the performance of
administrative teams, ensuring services are delivered to high standards within
the allocated budget.
Service Improvement: Collaborate with cross-service teams,
Trust-wide colleagues, and senior managers to develop and enhance paediatric
services.
Project Management: Plan, manage, and deliver a portfolio of
tasks and projects, ensuring alignment with organisational goals.
Resource Allocation: Support the effective targeting of
resources, monitoring and evaluating projects to ensure timely and efficient
delivery.
Analysis and Reporting: Provide high-quality support,
including complex data analysis, drafting correspondence, reports, and
stakeholder communications across multiple specialties.
Communication: Foster accurate and open communication with
internal and external stakeholders, ensuring the effective coordination of
activities.
Team Collaboration: Be a key member of the paediatric
management team, supporting strategic objectives and enhancing stakeholder
relationships.
Person Specification
Qualifications: Relevant qualifications or equivalent
experience in business administration or healthcare management.
Skills: Strong organisational, analytical, and communication
skills with the ability to manage multiple priorities.
Experience: Proven track record in administrative or
management roles, preferably within an NHS or healthcare setting.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Responsible for a team of administrative staff.
Lead/support specific project work as required.
Promote positive working relationships with
staff, Services, and Clinical Managers within the Trust.
Lead, motivate, support and manage the
departments team of staff through process of change, supporting the continuous
development of change management skills throughout the directorate.
Provide first line management to appropriate
team members to include; recruitment and selection, managing the staff
appraisal process, agreeing Personal development plans and objectives.
Delivery of timely team briefs to team members.
Challenge, influence and work with various teams
of staff for the continual improvement of standards.
Work with members of the team and key
stakeholders to investigate the causes of any variance from plan/delivery of
targets and contribute to the implementation of solutions.
Support training and induction of new starters.
Participate in the involvement of patients and
representative groups in service planning and development as required.
To be responsible for investigating both formal
and informal complaints at the appropriate level, ensuring they are dealt with
sensitively, determining and implementing any action that is required.
Analyse data and produce reports to both the
Patient Service Manager and Operational lead of the teams performance as
required.
Develops successful working relationships
with external partners and internal colleagues.
Full details and further information included in the attached job description/ person specification
Job description
Job responsibilities
Responsible for a team of administrative staff.
Lead/support specific project work as required.
Promote positive working relationships with
staff, Services, and Clinical Managers within the Trust.
Lead, motivate, support and manage the
departments team of staff through process of change, supporting the continuous
development of change management skills throughout the directorate.
Provide first line management to appropriate
team members to include; recruitment and selection, managing the staff
appraisal process, agreeing Personal development plans and objectives.
Delivery of timely team briefs to team members.
Challenge, influence and work with various teams
of staff for the continual improvement of standards.
Work with members of the team and key
stakeholders to investigate the causes of any variance from plan/delivery of
targets and contribute to the implementation of solutions.
Support training and induction of new starters.
Participate in the involvement of patients and
representative groups in service planning and development as required.
To be responsible for investigating both formal
and informal complaints at the appropriate level, ensuring they are dealt with
sensitively, determining and implementing any action that is required.
Analyse data and produce reports to both the
Patient Service Manager and Operational lead of the teams performance as
required.
Develops successful working relationships
with external partners and internal colleagues.
Full details and further information included in the attached job description/ person specification
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience in the NHS/Healthcare environment
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- ECDL
- Management Qualification/Post Graduate Diploma or equivalent knowledge
Experience
Essential
- Knowledge and understanding of NHS systems,
- Managing/Supervising staff
- Experience of working to budgets
- Change management/service improvements
- Experience of working to targets
- Experience of working with a busy/demanding environment
- Experience in implementing HR & Departmental policies and maintaining associated records.
- Experience of dealing with the public and other organisations.
- Experience in organising and chairing meetings.
Desirable
- Project Management
- Monitoring performance
- Experience of handling conflict
- Experience in taking an active lead in recruitment and retention of personnel within the organisation.
- Experience in conducting appraisals including objective setting
Knowledge and Awareness
Essential
- Detailed knowledge of NHS and Trust policies and procedures.
- Awareness of own limitations.
- Microsoft Word/excel/email knowledge
- Knowledge of Customer care and Conflict resolution training.
Desirable
- Knowledge of Clinical Governance and the NHS Plan
- Knowledge of the Medical Records systems and of the Folder tracking system.
Skills and Abilities
Essential
- Proven administration and organisational skills.
- Excellent influencing and negotiating skills
- Ability to analyse data and instigate resolution where required.
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to manage/handle conflict
- Good Time management skills
- Ability to engage and motivate others
- High level of initiative
- Flexibility and able to adapt to change
- Able to work as part of a team
- Able to establish effective working relationships
Personal Attributes
Essential
- Effective and supportive team player
- A professional, approachable manner
- Confidence
- Calm under pressure
- Strong attention to detail and accuracy
- Self motivated
- Professional appearance
- Professional image and positive approach to problem solving.
- Commitment to own personal and professional development and development of others within the team.
Person Specification
Qualifications
Essential
- Educated to Degree level or equivalent experience in the NHS/Healthcare environment
- Sound educational background (4 GCSEs, grade C or above)
Desirable
- ECDL
- Management Qualification/Post Graduate Diploma or equivalent knowledge
Experience
Essential
- Knowledge and understanding of NHS systems,
- Managing/Supervising staff
- Experience of working to budgets
- Change management/service improvements
- Experience of working to targets
- Experience of working with a busy/demanding environment
- Experience in implementing HR & Departmental policies and maintaining associated records.
- Experience of dealing with the public and other organisations.
- Experience in organising and chairing meetings.
Desirable
- Project Management
- Monitoring performance
- Experience of handling conflict
- Experience in taking an active lead in recruitment and retention of personnel within the organisation.
- Experience in conducting appraisals including objective setting
Knowledge and Awareness
Essential
- Detailed knowledge of NHS and Trust policies and procedures.
- Awareness of own limitations.
- Microsoft Word/excel/email knowledge
- Knowledge of Customer care and Conflict resolution training.
Desirable
- Knowledge of Clinical Governance and the NHS Plan
- Knowledge of the Medical Records systems and of the Folder tracking system.
Skills and Abilities
Essential
- Proven administration and organisational skills.
- Excellent influencing and negotiating skills
- Ability to analyse data and instigate resolution where required.
- Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required
- Ability to manage/handle conflict
- Good Time management skills
- Ability to engage and motivate others
- High level of initiative
- Flexibility and able to adapt to change
- Able to work as part of a team
- Able to establish effective working relationships
Personal Attributes
Essential
- Effective and supportive team player
- A professional, approachable manner
- Confidence
- Calm under pressure
- Strong attention to detail and accuracy
- Self motivated
- Professional appearance
- Professional image and positive approach to problem solving.
- Commitment to own personal and professional development and development of others within the team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
