Job summary
As a cornerstone to the delivery of the Trust's Digital Strategy, the Digital Programme and projects will underpin everything we do for our patients and carers, people, and communities, as well as creating a working environment that enables our staff to deliver the best care they can, every day. Key to the success of the programme will be the engagement and involvement of service users and staff in building, then delivering the transformation.
Digital Services provide core functions to the Trust ranging from technical support, system administration, training and project management.
The post holder will lead and facilitate all matters relating to change management and benefits, particularly in the clinical arena, to support the delivery of the Benefits Strategy and the overall Digital Strategy. The post holder will be responsible for leading the change management requirements of Digital Services.
Main duties of the job
The post holder will lead the process of identifying the impact and optimisation of new systems, throughout the project lifecycle in conjunction with services. The post holder will support staff to ensure benefits management processes have been adopted, creating a benefits culture within the Trust. The post holder will assist in the specification of any new developments associated with implementation of digital systems
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
2. Key Responsibilities
- Lead and manage the digital services change management programme, as directed by the Head of Digital Programme Management and/or Associate Director of Digital Services.
- Present workshops to large groups of staff including senior management and senior clinical staff.
- Work with key stakeholders involved in IMandT projects to facilitate collaborative working.
- Motivate colleagues to encourage collaborative working to improve services/performance.
- To have the ability to work with people who are not fully committed to change management.
- Support projects by interpreting service requirements and identify the changes required to the business processes for the implementation of systems, ensuring the interests of sponsoring groups are met by the programme/projects.
- Responsible for defining benefits on behalf of the Senior Responsible Owner, assessing progress towards realisation and achieving measured improvements using agreed standard documentation and processes, outlined in the Benefits Strategy.
- Work with Directorate/Departmental Managers and their staff to identify areas where changes in working practice are required to realise benefits/optimise system usage.
- Share intelligence on gaps between current service offerings and future requirements.
- Work in conjunction with Directorate/Departmental Managers and Project Managers to ensure the benefits management process are incorporated into project plans.
- Define the change programme, in particular the review process to ensure that working practices change to meet the requirements of the service departments and optimise use of the chosen systems.
- To support the service reconfiguration and re-engineering that will be required to deliver changed processes
- Working to the IMandT programme plan and ensuring that project targets milestones and relevant deliverables are met and delivered on time. Ensuring resource requirements with regard to change are assessed and identified and highlighted to the Trust Project Managers.
- Ensure that adequate systems are in place, post project to monitor ongoing delivery of the benefits and that any new systems are being used to optimum effect.
- Act as a focal point for communication and liaison on all matters relating to change and benefits Management, with specific links to Organisational Development, the Trust Service Improvement Teams, the IM&T Training Manager, and all those responsible for implementing new systems.
- Prepare appropriate project status reports for the Project Manager highlighting progress towards targets, identifying issues/risks, developing and proposing recommendations/contingencies for their successful resolution.
- Prepare appropriate reports to support the requirements of the Executive IMandT Steering Group / Digital Strategy Group as directed by the Digital Programme Manager.
- Carry out any other duties and responsibilities commensurate with the grade.
Job description
Job responsibilities
2. Key Responsibilities
- Lead and manage the digital services change management programme, as directed by the Head of Digital Programme Management and/or Associate Director of Digital Services.
- Present workshops to large groups of staff including senior management and senior clinical staff.
- Work with key stakeholders involved in IMandT projects to facilitate collaborative working.
- Motivate colleagues to encourage collaborative working to improve services/performance.
- To have the ability to work with people who are not fully committed to change management.
- Support projects by interpreting service requirements and identify the changes required to the business processes for the implementation of systems, ensuring the interests of sponsoring groups are met by the programme/projects.
- Responsible for defining benefits on behalf of the Senior Responsible Owner, assessing progress towards realisation and achieving measured improvements using agreed standard documentation and processes, outlined in the Benefits Strategy.
- Work with Directorate/Departmental Managers and their staff to identify areas where changes in working practice are required to realise benefits/optimise system usage.
- Share intelligence on gaps between current service offerings and future requirements.
- Work in conjunction with Directorate/Departmental Managers and Project Managers to ensure the benefits management process are incorporated into project plans.
- Define the change programme, in particular the review process to ensure that working practices change to meet the requirements of the service departments and optimise use of the chosen systems.
- To support the service reconfiguration and re-engineering that will be required to deliver changed processes
- Working to the IMandT programme plan and ensuring that project targets milestones and relevant deliverables are met and delivered on time. Ensuring resource requirements with regard to change are assessed and identified and highlighted to the Trust Project Managers.
- Ensure that adequate systems are in place, post project to monitor ongoing delivery of the benefits and that any new systems are being used to optimum effect.
- Act as a focal point for communication and liaison on all matters relating to change and benefits Management, with specific links to Organisational Development, the Trust Service Improvement Teams, the IM&T Training Manager, and all those responsible for implementing new systems.
- Prepare appropriate project status reports for the Project Manager highlighting progress towards targets, identifying issues/risks, developing and proposing recommendations/contingencies for their successful resolution.
- Prepare appropriate reports to support the requirements of the Executive IMandT Steering Group / Digital Strategy Group as directed by the Digital Programme Manager.
- Carry out any other duties and responsibilities commensurate with the grade.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent professional and or managerial qualification.
- Evidence of regular attendance at relevant training and professional development, events and activities
Desirable
- Project management qualification, ideally PRINCE2 Practitioner
- Service improvement qualification
Experience
Essential
- Experience of diverse major NHS projects
- Experience of working independently and in a team orientated collaborative environment.
- Experience of working in a clinical environment
Desirable
- Experience of working within digital projects
Skills and Abilities
Essential
- Have a keen interest in digital services.
- Ability to interact with various groups of staff.
- Be passionate about excellent patient care.
- Ability to identify areas for collaborative working where there may be resistance to change.
- Ability to take the lead business change specialist role in digital projects.
- Ability to work under pressure to meet the requirements of conflicting deadlines and targets.
- Flexible, well organized, and self-motivated
- Ability to plan and implement new ways of working.
- Ability to problem solve.
- Highly developed communication skills (verbal and written)
Desirable
- Excellent presentation skills
- The ability to facilitate workshops/forums in a scripted and non-scripted environment.
- Ability to use Microsoft Office products.
- Change management/service improvement experience.
- Ability to proactively provide information to support planning and decision making.
Knowledge and Awareness
Essential
- Knowledge of health service management, including change management/service improvement processes and redesign
- Awareness of own limitations.
Desirable
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent professional and or managerial qualification.
- Evidence of regular attendance at relevant training and professional development, events and activities
Desirable
- Project management qualification, ideally PRINCE2 Practitioner
- Service improvement qualification
Experience
Essential
- Experience of diverse major NHS projects
- Experience of working independently and in a team orientated collaborative environment.
- Experience of working in a clinical environment
Desirable
- Experience of working within digital projects
Skills and Abilities
Essential
- Have a keen interest in digital services.
- Ability to interact with various groups of staff.
- Be passionate about excellent patient care.
- Ability to identify areas for collaborative working where there may be resistance to change.
- Ability to take the lead business change specialist role in digital projects.
- Ability to work under pressure to meet the requirements of conflicting deadlines and targets.
- Flexible, well organized, and self-motivated
- Ability to plan and implement new ways of working.
- Ability to problem solve.
- Highly developed communication skills (verbal and written)
Desirable
- Excellent presentation skills
- The ability to facilitate workshops/forums in a scripted and non-scripted environment.
- Ability to use Microsoft Office products.
- Change management/service improvement experience.
- Ability to proactively provide information to support planning and decision making.
Knowledge and Awareness
Essential
- Knowledge of health service management, including change management/service improvement processes and redesign
- Awareness of own limitations.
Desirable
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
