Job summary
A new and exciting opportunity has arisen to join the
Digital Services Operations team as a Digital Resilience and Disaster Recovery Technician at The Mid
Yorkshire Teaching NHS Trust.
The Digital Operations Team support the trust Cyber
Security, Servers, Network and Data Storage, along with the implementation and
support of new systems.
The successful candidate will play a critical role in
ensuring the availability, continuity, and resilience of the Trusts digital
infrastructure and services. The post holder will support the design,
implementation, testing, and maintenance of the Trusts disaster recovery (DR)
and business continuity (BC) plans, ensuring robust preparedness for potential
disruptions to IT systems and services.
We are looking for a friendly, motivated and enthusiastic
individual who is passionate to deliver high-quality services and contribute to
its ongoing development.
Experience of working in a high-pressured NHS IT service
environment with the ability to communicate with confidence to staff and
customers at all levels, would be advantageous.
Main duties of the job
This role will involve working closely with technical teams
across Digital Services, as well as stakeholders from clinical and operational
departments, to minimise the impact of incidents and ensure the Trust can
maintain critical services during and after any disruption. The Resilience and
Disaster Recovery Technician will contribute to strengthening the
organisation's resilience by identifying vulnerabilities, mitigating risks, and
promoting best practices in disaster recovery and continuity planning.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
The
successful candidate will provide expert technical input into the development
and execution of DR solutions and be instrumental in maintaining compliance
with NHS, regulatory, and industry standards related to resilience and disaster
recovery.
Support the development, implementation, and
regular testing of disaster recovery and business continuity plans for IT
systems and services.
Conduct risk assessments and impact analyses to
identify vulnerabilities in the Trusts digital infrastructure and recommend
mitigation strategies.
Ensure backup, replication, and failover
solutions are implemented, monitored, and tested to support high availability
and recovery objectives.
Collaborate with technical teams to ensure
disaster recovery solutions align with the organisations digital strategy and
operational needs.
Maintain comprehensive documentation of DR
processes, including runbooks, test plans, and recovery procedures.
Participate in regular DR exercises, reporting
on outcomes, and implementing improvements based on findings.
Provide technical advice and support to
departments on resilience best practices, fostering a culture of preparedness
and risk awareness.
Monitor compliance with relevant standards and
regulations, such as DSP Toolkit and NHS requirements, to provide assurance on
resilience and recovery capabilities.
This role is vital in safeguarding the Trusts
ability to deliver uninterrupted, high-quality care by ensuring IT services are
resilient and recoverable in the face of unexpected challenges.
Job description
Job responsibilities
The
successful candidate will provide expert technical input into the development
and execution of DR solutions and be instrumental in maintaining compliance
with NHS, regulatory, and industry standards related to resilience and disaster
recovery.
Support the development, implementation, and
regular testing of disaster recovery and business continuity plans for IT
systems and services.
Conduct risk assessments and impact analyses to
identify vulnerabilities in the Trusts digital infrastructure and recommend
mitigation strategies.
Ensure backup, replication, and failover
solutions are implemented, monitored, and tested to support high availability
and recovery objectives.
Collaborate with technical teams to ensure
disaster recovery solutions align with the organisations digital strategy and
operational needs.
Maintain comprehensive documentation of DR
processes, including runbooks, test plans, and recovery procedures.
Participate in regular DR exercises, reporting
on outcomes, and implementing improvements based on findings.
Provide technical advice and support to
departments on resilience best practices, fostering a culture of preparedness
and risk awareness.
Monitor compliance with relevant standards and
regulations, such as DSP Toolkit and NHS requirements, to provide assurance on
resilience and recovery capabilities.
This role is vital in safeguarding the Trusts
ability to deliver uninterrupted, high-quality care by ensuring IT services are
resilient and recoverable in the face of unexpected challenges.
Person Specification
Personal Attributes
Essential
- Maturity, enthusiasm and a strong desire to provide a continually improving service
- Maintain confidentiality
- Resourceful and flexible
- Excellent time management skills, able to work accurately under pressure to meet deadlines.
- Ability to maintain and enhance own skills and knowledge through research
- Ability to work on own initiative.
- Self-motivated and the ability to motivate others.
- Adaptable to change.
- Honesty and integrity.
- Ability to multi-task effectively.
- Flexibility in your working pattern to support out of normal hours activities as and when required (e.g Digital system upgrade / changes).
Desirable
- Ability to mentor and advise other members of staff.
- A confident approach with the ability to inspire.
- Have a full UK driving license.
Qualifications
Essential
- Educated to Degree level
- Or
- Equivalent Experience
Desirable
- Level 3 Qualification in IT
- Prince 2 Foundation
- ITIL qualification
- Continuous self-development
Skills and Abilities
Essential
- High levels of concentration where work patterns can be unpredictable.
- Ability to learn and develop skills further.
- Troubleshooting.
- Ability to prioritise workload.
- Excellent organisational and interpersonal skills including customer service experience.
- Excellent written and communication skills.
- Ability to liaise with technical and non-technical staff.
- Ability to pay attention to detail.
Desirable
- Experience of issue resolution and escalation.
- Ability to analyse very complex issues where material is drawn from multiple sources.
Experience
Essential
- Significant experience of the use and configuration of Digital Technologies.
- Demonstrate relevant experience of server configuration and as well as training, advice and support to end users, analysing problems and providing solutions in Digital Services.
- Experience of working both independently and in a team orientated collaborative environment.
- Demonstrable experience of working on Resilience and Disaster Recovery technologies and processes.
Desirable
- Previous experience of working in an acute NHS Trust.
Knowledge and Awareness
Essential
- Highly computer literate.
- Excellent Microsoft Office skills.
- Experience of using a call resolution system.
- Ability to work autonomously and use initiative and judgement in decision making.
Desirable
- Knowledge of interfaces between clinical systems.
- Evidence of project work.
Person Specification
Personal Attributes
Essential
- Maturity, enthusiasm and a strong desire to provide a continually improving service
- Maintain confidentiality
- Resourceful and flexible
- Excellent time management skills, able to work accurately under pressure to meet deadlines.
- Ability to maintain and enhance own skills and knowledge through research
- Ability to work on own initiative.
- Self-motivated and the ability to motivate others.
- Adaptable to change.
- Honesty and integrity.
- Ability to multi-task effectively.
- Flexibility in your working pattern to support out of normal hours activities as and when required (e.g Digital system upgrade / changes).
Desirable
- Ability to mentor and advise other members of staff.
- A confident approach with the ability to inspire.
- Have a full UK driving license.
Qualifications
Essential
- Educated to Degree level
- Or
- Equivalent Experience
Desirable
- Level 3 Qualification in IT
- Prince 2 Foundation
- ITIL qualification
- Continuous self-development
Skills and Abilities
Essential
- High levels of concentration where work patterns can be unpredictable.
- Ability to learn and develop skills further.
- Troubleshooting.
- Ability to prioritise workload.
- Excellent organisational and interpersonal skills including customer service experience.
- Excellent written and communication skills.
- Ability to liaise with technical and non-technical staff.
- Ability to pay attention to detail.
Desirable
- Experience of issue resolution and escalation.
- Ability to analyse very complex issues where material is drawn from multiple sources.
Experience
Essential
- Significant experience of the use and configuration of Digital Technologies.
- Demonstrate relevant experience of server configuration and as well as training, advice and support to end users, analysing problems and providing solutions in Digital Services.
- Experience of working both independently and in a team orientated collaborative environment.
- Demonstrable experience of working on Resilience and Disaster Recovery technologies and processes.
Desirable
- Previous experience of working in an acute NHS Trust.
Knowledge and Awareness
Essential
- Highly computer literate.
- Excellent Microsoft Office skills.
- Experience of using a call resolution system.
- Ability to work autonomously and use initiative and judgement in decision making.
Desirable
- Knowledge of interfaces between clinical systems.
- Evidence of project work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
