Job summary
An exciting opportunity has arisen to join the Quality
Improvement & Safety Team at The Mid Yorkshire Teaching NHS Trust.
We are looking to recruit a Quality and Safety Specialist to
join our team. As part of the Trust Quality & Safety Team, the post plays a
pivotal role in developing an organisation-wide approach to continuous
improvement.
The Quality and Safety Specialist post is a permanent position however, we are open to offering a 12 month secondment.
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
The primary focus of the role is to equip the clinical workforce and support front line nursing, midwifery & allied health professional staff to constantly assess the status of the care provided and to use evidence based methods and tools to continuously improve the quality of care and outcomes for patients. In particular initiating and sustaining improvements around pressure ulcers, patient falls, nutrition and hydration, patient experience and clinical effectiveness.
The successful candidate will be enthusiastic and motivated with some experience of quality improvements in an acute/community setting, however full support will be available to undertake any additional education and training related to the post. This is an excellent opportunity for a highly experienced Registered Nurse or Allied health Professional who has the skills and ambition to develop their career within quality improvement and safety.
About us
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Communication
- Establish and maintain effective communication
with staff at all levels, patients, carers/ relatives and volunteers to ensure
timely exchanges of information and appropriate relationships to achieve a
culture of continuous improvement.
- Communicate and explain complex qualitative and
quantitative data from a variety of patient experience sources providing advice
on interpretation of the information being presented.
- Liaise with NHS England and external contractors
on queries, issues and new national guidance
- Work alongside the communications team to ensure
information and improvements relating to patient experience are shared in line
with national guidance including publicising and updating information on the Trust
website, intranet and via social media.
- Act as an innovative, enthusiastic role model
providing leadership and challenging boundaries to enhance and support the
patient journey.
Knowledge and analytical skills
- Analyse and interpret quantitative and
qualitative data, and undertake thematic analysis of comments to identify
themes for improvement, notifying committees, Divisions and teams in a timely
way, of themes and trends in patient experience feedback.
- Use specialist knowledge in patient experience
and quality improvement methodologies to engage staff in planning and
co-designing improvements in patient experience, providing detailed advice and
guidance.
- Produce regular patient experience reports, communicating
statistical data orally and in writing with a range of committees and
stakeholders using a variety of methods.
- Work alongside the Interim
Head of Clinical Quality and Effectiveness and Head of Patient Experience
to triangulate patient data with other sources of data to ensure staff have
access to relevant and timely patient experience local and national data.
- Clinically, as a health professional the post
holder will work clinically and provide frontline care as required in order to
directly support, observe, assess and effectively influence clinical practice
and its impact on patient and carer experience.
Project and
improvement work
- Lead and support the implementation of a number
of patient improvement projects, effectively engaging, collaborating, and
consulting with key stakeholders and service users.
- Promote and support quality improvement activity
within Divisions and teams increasing the involvement of staff and the public
in service developments and improvements.
- Support the development and implementation of
relevant policy/ guidance relating to patient experience which impacts across
the Trust.
- Support the Interim Head of Clinical Quality and
Effectiveness and Head of Patient Experience in the development of creative
approaches to sharing lessons learnt.
- Sit on / attend relevant groups undertaking
administrative tasks and contributing papers, reports and survey results
- Contribute to the population of evidence for
Care Quality Commission (CQC) reviews
Coordination and
planning
- Co-ordinate and further develop the national FFT
initiative for the Trust in line with national guidance to ensure the Trust
achieves national and local targets and regulatory requirements.
- Plan, design, support and implement surveys and
clinical audits, monitoring and benchmarking standards of care to identify
opportunities for improvement in patient experience.
- Support the Interim Head of Clinical Quality and
Effectiveness and Head of Patient Experience meet the requirements of the
nationally mandated patient survey programme and other national patient
experience requirements.
- Initiate and develop innovative ways to gain and
promote patient and public involvement taking into consideration age, cultural
and language differences (including shadowing patients, interviewing, engaging
carers etc.)
- Support and empower patients, relatives and
carers to participate in co-design of patient experience improvements promoting
peoples equality, diversity and rights.
Training and presentations
- Prepare and present presentations providing
expert advice on how to develop and implement appropriate quality, safety and
patient experience research methods, interpret survey results and develop
action plans to a variety of audiences.
- Assist in the planning and facilitation of
workshops to support the development and implementation of actions to improve
patient safety and experience.
- Organise and participate in the delivery of
education for staff and facilitate study days as appropriate.
- Disseminate good practice by pursuing
opportunities to present work at national conferences or via publications.
Staff Management
- Provide effective management and leadership
including, staff management responsibilities such as appraisals, managing
sickness, performance and conduct issues and responsibility for the effective
recruitment and deployment of staff.
Job description
Job responsibilities
Communication
- Establish and maintain effective communication
with staff at all levels, patients, carers/ relatives and volunteers to ensure
timely exchanges of information and appropriate relationships to achieve a
culture of continuous improvement.
- Communicate and explain complex qualitative and
quantitative data from a variety of patient experience sources providing advice
on interpretation of the information being presented.
- Liaise with NHS England and external contractors
on queries, issues and new national guidance
- Work alongside the communications team to ensure
information and improvements relating to patient experience are shared in line
with national guidance including publicising and updating information on the Trust
website, intranet and via social media.
- Act as an innovative, enthusiastic role model
providing leadership and challenging boundaries to enhance and support the
patient journey.
Knowledge and analytical skills
- Analyse and interpret quantitative and
qualitative data, and undertake thematic analysis of comments to identify
themes for improvement, notifying committees, Divisions and teams in a timely
way, of themes and trends in patient experience feedback.
- Use specialist knowledge in patient experience
and quality improvement methodologies to engage staff in planning and
co-designing improvements in patient experience, providing detailed advice and
guidance.
- Produce regular patient experience reports, communicating
statistical data orally and in writing with a range of committees and
stakeholders using a variety of methods.
- Work alongside the Interim
Head of Clinical Quality and Effectiveness and Head of Patient Experience
to triangulate patient data with other sources of data to ensure staff have
access to relevant and timely patient experience local and national data.
- Clinically, as a health professional the post
holder will work clinically and provide frontline care as required in order to
directly support, observe, assess and effectively influence clinical practice
and its impact on patient and carer experience.
Project and
improvement work
- Lead and support the implementation of a number
of patient improvement projects, effectively engaging, collaborating, and
consulting with key stakeholders and service users.
- Promote and support quality improvement activity
within Divisions and teams increasing the involvement of staff and the public
in service developments and improvements.
- Support the development and implementation of
relevant policy/ guidance relating to patient experience which impacts across
the Trust.
- Support the Interim Head of Clinical Quality and
Effectiveness and Head of Patient Experience in the development of creative
approaches to sharing lessons learnt.
- Sit on / attend relevant groups undertaking
administrative tasks and contributing papers, reports and survey results
- Contribute to the population of evidence for
Care Quality Commission (CQC) reviews
Coordination and
planning
- Co-ordinate and further develop the national FFT
initiative for the Trust in line with national guidance to ensure the Trust
achieves national and local targets and regulatory requirements.
- Plan, design, support and implement surveys and
clinical audits, monitoring and benchmarking standards of care to identify
opportunities for improvement in patient experience.
- Support the Interim Head of Clinical Quality and
Effectiveness and Head of Patient Experience meet the requirements of the
nationally mandated patient survey programme and other national patient
experience requirements.
- Initiate and develop innovative ways to gain and
promote patient and public involvement taking into consideration age, cultural
and language differences (including shadowing patients, interviewing, engaging
carers etc.)
- Support and empower patients, relatives and
carers to participate in co-design of patient experience improvements promoting
peoples equality, diversity and rights.
Training and presentations
- Prepare and present presentations providing
expert advice on how to develop and implement appropriate quality, safety and
patient experience research methods, interpret survey results and develop
action plans to a variety of audiences.
- Assist in the planning and facilitation of
workshops to support the development and implementation of actions to improve
patient safety and experience.
- Organise and participate in the delivery of
education for staff and facilitate study days as appropriate.
- Disseminate good practice by pursuing
opportunities to present work at national conferences or via publications.
Staff Management
- Provide effective management and leadership
including, staff management responsibilities such as appraisals, managing
sickness, performance and conduct issues and responsibility for the effective
recruitment and deployment of staff.
Person Specification
Knowledge and Awareness
Essential
- Understanding of the national quality and patient experience agenda
- Awareness of own limitations.
- Knowledge of how to maintain confidentiality
Desirable
- CQC regulatory requirements
Qualifications
Essential
- Registration with the appropriate professional body (NMC/HCPC)
- First degree in health related subject or equivalent
- Evidence of continuing professional development
Desirable
- Post graduate qualification in relevant area of practice / commitment to undertake degree programme
- Evidence of MSc level study or working towards
- Recognised Teaching and assessing qualification
- Quality Improvement training
Experience
Essential
- Knowledge and experience in undertaking systematic approaches to quality improvements
- Good keyboard and computer skills with ability to use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way
- Experience of working with groups
- Professional report writing
- Experience of delivering education programmes to colleagues
Desirable
- Knowledge and experience of patient experience feedback methodologies
- Project management skills
- Working with managers and teams delivering training and support to groups
- Experience of leading innovation and change
Personal Attributes
Essential
- Able to work under pressure to meet deadlines
- Able to embrace change
- Ability to manage conflict
- Excellent verbal and written communication skills
- Able to work with both service users and colleagues
Skills and Abilities
Essential
- High level IT skills using Microsoft software including setting up and interrogating databases
- Analysing and presenting data in a meaning full way
- Excellent communication skills both verbally and written with the ability to deal with complex queries and complaints
- Problem solving and decision making, consulting and negotiating skills
- Attention to detail and accuracy
- Excellent time management skills, including ability to manage frequent interruptions and changing priorities
- Ability to work unsupervised and flexibly, being a good team player
Desirable
- Motivational skills with ability to persuade staff of the benefits of the project.
- Ability to overcome barriers using a range of approaches.
Person Specification
Knowledge and Awareness
Essential
- Understanding of the national quality and patient experience agenda
- Awareness of own limitations.
- Knowledge of how to maintain confidentiality
Desirable
- CQC regulatory requirements
Qualifications
Essential
- Registration with the appropriate professional body (NMC/HCPC)
- First degree in health related subject or equivalent
- Evidence of continuing professional development
Desirable
- Post graduate qualification in relevant area of practice / commitment to undertake degree programme
- Evidence of MSc level study or working towards
- Recognised Teaching and assessing qualification
- Quality Improvement training
Experience
Essential
- Knowledge and experience in undertaking systematic approaches to quality improvements
- Good keyboard and computer skills with ability to use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way
- Experience of working with groups
- Professional report writing
- Experience of delivering education programmes to colleagues
Desirable
- Knowledge and experience of patient experience feedback methodologies
- Project management skills
- Working with managers and teams delivering training and support to groups
- Experience of leading innovation and change
Personal Attributes
Essential
- Able to work under pressure to meet deadlines
- Able to embrace change
- Ability to manage conflict
- Excellent verbal and written communication skills
- Able to work with both service users and colleagues
Skills and Abilities
Essential
- High level IT skills using Microsoft software including setting up and interrogating databases
- Analysing and presenting data in a meaning full way
- Excellent communication skills both verbally and written with the ability to deal with complex queries and complaints
- Problem solving and decision making, consulting and negotiating skills
- Attention to detail and accuracy
- Excellent time management skills, including ability to manage frequent interruptions and changing priorities
- Ability to work unsupervised and flexibly, being a good team player
Desirable
- Motivational skills with ability to persuade staff of the benefits of the project.
- Ability to overcome barriers using a range of approaches.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
