Job summary
An
exciting opportunity has arisen at the Mid Yorkshire Teaching NHS Trust for an
enthusiastic, driven individual with excellent problem solving skills to join the eRostering Team.
The
post holder will become a key member of a small but highly motivated and
accomplished team, using its expertise to support engagement at all levels of
the Trust with the use of HealthRoster and SafeCare systems and associated products.
Through supporting associated processes and initiatives the post holder will
enable colleagues to drive benefits across the organisation.
This
is an additional role and will initially be funded for 12 months, though this
may be extended subject to funding. The role will be based at Oakwell Centre in Dewsbury District Hospital and will be working across multiple sites, when required.
Main duties of the job
The post
holder will be responsible for providing a flexible and quality administration
and support service to the eRostering Manager and to the eRostering initiative
as a whole. The post holder will have a professional approach which is
responsive to the needs of internal and external customers, acting as first point
of contact for eRoster related enquiries.
Key Responsibilities
Provide day to day support to users of the system,
analysing, investigating and resolving problems, errors and malfunction, and
using own judgement on when to escalate to senior members of the eRostering
team.
Process complex information in relation to
identified problems. Use tact and persuasive skills as necessary, where there
are barriers in understanding, in order to deliver appropriate solutions.
Assist with the planning, organising and delivery
of training for managers and staff; either individually or in groups as
required. Including arranging dates, managing the communication process, organising
room bookings, training manuals, provide basic training to new users of the
system and refresher training to existing users in terms of roster creation and
maintenance.
Create, maintain and update appropriate records and
user manuals.
Responsible for investigating system issues,
reported errors. Resolving these or making recommendations for action or
further review based on investigation findings.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key
Responsibilities
- Provide
comprehensive support to the eRostering Manager and the eRostering initiative
as a whole.
- Provide
day to day support to users of the system, analysing, investigating and
resolving problems, errors and malfunction, and using own judgement on when to
escalate to senior members of the eRostering team.
- Process
complex information in relation to identified problems. Use tact and persuasive
skills as necessary, where there are barriers in understanding, in order to
deliver appropriate solutions.
- Provide
system administration and support ensuring accurate maintenance of data within
Healthroster, including
- Handling
complex HealthRoster queries.
- Extracting
relevant reports and data to support benefits realisation function/reporting.
- Interrogation
of systems to ensure data accuracy and effective use.
- Carry
out monthly extracts of payroll and absence data from the eRostering system to ESR.
- Maintain
high quality data within the system through regular data quality audits and
data cleansing. Ensuring our data aligns with other trust systems,
investigating where this isnt the case.
- Responsible
for investigating system issues, reported errors. Resolving these or making
recommendations for action or further review based on investigation findings.
- Ensure
that where identified system issues cant be resolved that they are escalated
internally or externally to eRoster management team or system supplier as
required.
- Create,
maintain and update appropriate records and user manuals.
- Assist
with the planning, organising and delivery of training for managers and staff;
either individually or in groups as required. Including arranging dates, managing
the communication process, organising room bookings, training manuals, provide
basic training to new users of the system and refresher training to existing
users in terms of roster creation and maintenance.
- Determine
training needs by the application of known training needs analysis techniques.
- Train
managers to create rosters and use reporting to analyse data in order to better
manage their workforce.
- Support
team reporting requirements by ensuring the accuracy and timeliness of report
extraction from Health Roster.
- Ensure
that any intranet information related to eRostering is up to date.
- Provide
support to the eRostering manager in relation to any future upgrades to the eRostering
software, including communication with system users and development of new or
update user guide.
- Use
appropriate job knowledge, analysis and judgement to ensure that, during
periods of team absence, any correspondence, telephone calls or other enquiries
which require action are appropriately redirected to be dealt with in a timely
manner.
- Have a
basic understanding of the main issues being dealt with by the eRostering Team
in order to make appropriate judgements on the urgency and priority of actions
and problems and where to direct these.
- Manage
own workload effectively to enable deadlines to be met. This may involve liaison with other
colleagues
- Build
effective relationships with the wards, departments and line mangers to support
the effective use of eRostering.
- Impart
knowledge and expertise to the rest of the eRostering team to support
development of colleagues.
- The
post holder is expected, where required to cover the duties of colleagues in
posts of the same pay band or lower and within the range of the post holders
knowledge and skills.
- Produce
and distribute ad hoc reporting to support the Lead for eRostering
Job description
Job responsibilities
Key
Responsibilities
- Provide
comprehensive support to the eRostering Manager and the eRostering initiative
as a whole.
- Provide
day to day support to users of the system, analysing, investigating and
resolving problems, errors and malfunction, and using own judgement on when to
escalate to senior members of the eRostering team.
- Process
complex information in relation to identified problems. Use tact and persuasive
skills as necessary, where there are barriers in understanding, in order to
deliver appropriate solutions.
- Provide
system administration and support ensuring accurate maintenance of data within
Healthroster, including
- Handling
complex HealthRoster queries.
- Extracting
relevant reports and data to support benefits realisation function/reporting.
- Interrogation
of systems to ensure data accuracy and effective use.
- Carry
out monthly extracts of payroll and absence data from the eRostering system to ESR.
- Maintain
high quality data within the system through regular data quality audits and
data cleansing. Ensuring our data aligns with other trust systems,
investigating where this isnt the case.
- Responsible
for investigating system issues, reported errors. Resolving these or making
recommendations for action or further review based on investigation findings.
- Ensure
that where identified system issues cant be resolved that they are escalated
internally or externally to eRoster management team or system supplier as
required.
- Create,
maintain and update appropriate records and user manuals.
- Assist
with the planning, organising and delivery of training for managers and staff;
either individually or in groups as required. Including arranging dates, managing
the communication process, organising room bookings, training manuals, provide
basic training to new users of the system and refresher training to existing
users in terms of roster creation and maintenance.
- Determine
training needs by the application of known training needs analysis techniques.
- Train
managers to create rosters and use reporting to analyse data in order to better
manage their workforce.
- Support
team reporting requirements by ensuring the accuracy and timeliness of report
extraction from Health Roster.
- Ensure
that any intranet information related to eRostering is up to date.
- Provide
support to the eRostering manager in relation to any future upgrades to the eRostering
software, including communication with system users and development of new or
update user guide.
- Use
appropriate job knowledge, analysis and judgement to ensure that, during
periods of team absence, any correspondence, telephone calls or other enquiries
which require action are appropriately redirected to be dealt with in a timely
manner.
- Have a
basic understanding of the main issues being dealt with by the eRostering Team
in order to make appropriate judgements on the urgency and priority of actions
and problems and where to direct these.
- Manage
own workload effectively to enable deadlines to be met. This may involve liaison with other
colleagues
- Build
effective relationships with the wards, departments and line mangers to support
the effective use of eRostering.
- Impart
knowledge and expertise to the rest of the eRostering team to support
development of colleagues.
- The
post holder is expected, where required to cover the duties of colleagues in
posts of the same pay band or lower and within the range of the post holders
knowledge and skills.
- Produce
and distribute ad hoc reporting to support the Lead for eRostering
Person Specification
Qualifications
Essential
- GCSE English and Mathematics grades A-C or equivalent.
- RSA 3 or relevant experience
- NVQ3 or equivalent experience
Experience
Essential
- Excellent working knowledge and use of Microsoft packages, including Word, Outlook and Excel or similar
- Experience of project work and problem solving
- Experience in training staff on an IT system
- Significant administrative experience
Desirable
- Previous admin/office experience in the NHS
- Producing training materials/resources
- Experience of using Health roster /e-Rostering system in system administrator capacity.
Skills and Abilities
Essential
- Ability to analyse and interpret report information and use to deliver service improvement/ improve user experience.
- Excellent written and verbal communication skills.
- Ability to prioritise and deliver work of a high quality to tight timescales and to manage conflicting priorities
Person Specification
Qualifications
Essential
- GCSE English and Mathematics grades A-C or equivalent.
- RSA 3 or relevant experience
- NVQ3 or equivalent experience
Experience
Essential
- Excellent working knowledge and use of Microsoft packages, including Word, Outlook and Excel or similar
- Experience of project work and problem solving
- Experience in training staff on an IT system
- Significant administrative experience
Desirable
- Previous admin/office experience in the NHS
- Producing training materials/resources
- Experience of using Health roster /e-Rostering system in system administrator capacity.
Skills and Abilities
Essential
- Ability to analyse and interpret report information and use to deliver service improvement/ improve user experience.
- Excellent written and verbal communication skills.
- Ability to prioritise and deliver work of a high quality to tight timescales and to manage conflicting priorities
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
