Job summary
The Quality Improvement Facilitator role is a 12 month
fixed term/secondment opportunity within the Quality & Safety Team at Mid
Yorkshire Teaching NHS Trust.
This new role will work directly with the Trust Quality
& Safety Team and play a pivotal role in developing an organisation-wide
approach to continuous improvement.
The primary focus of the role will be to
provide management support to the Quality Team therefore the post holder must
be highly organised with the ability to juggle competing priorities and have a positive
outlook in an environment of constant change. Applicants must also be able to demonstrate
excellent communication skills and ideally have experience of clinical audit
and data analysis, all with the aim of maintaining a culture of continuous
improvement and harm free care.
The
post holder will also work with various members of staff Trust wide in the
development and roll out of quality improvement projects as well as assisting
in preparation, assurance and response to the Nursing and Midwifery Quality
Governance Framework. The role will also involve working alongside clinical and
non-colleagues to ensure they have timely information in relation to quality,
patient safety and patient experience.
Main duties of the job
The post holder provides
management support to the Quality and Safety Team. This will involve working alongside clinical and
non-colleagues to ensure they have timely information in relation to quality
and patient experience.
The post holder will also work
with various members of staff Trust wide in the development and roll out of
quality improvement projects as well as assisting in preparation, assurance and
response to the Nursing and Midwifery Quality Governance Framework. Support
teams to ensure that the portfolio of tasks/projects is planned, managed and
delivered effectively.
The post holder will develop and
provide overall project management support on a number of quality and safety
priorities including ward accreditation and nursing and midwifery quality
governance framework.
Be a key member of the team as well as supporting effective
communication and stakeholder management, both internally and externally
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
The post holder provides management support to the Nursing & Quality Team. This will involve working alongside clinical and non-colleagues to ensure they have timely information in relation to quality and patient experience.
The post holder will also work with various members of staff Trust wide in the development and roll out of quality improvement projects as well as assisting in preparation, assurance and response to the Nursing and Midwifery Quality Governance Framework. Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
The post holder will develop and provide overall project management support on a number of quality and safety priorities including ward accreditation and nursing and midwifery quality governance framework.
Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
Assist in the development and roll out of quality improvement projects for example Nursing and Midwifery Quality Governance Framework, Patient Experience and Patient Safety.
Assist the Quality & Safety team with gathering evidence, preparation of reports and analysis of data for use for CQC inspections. This will involve office based work as well as ward based checklist and mock inspections.
Support clinical and non-clinical teams to make improvements in Quality of Care through the use of available data from key data sources such as Nursing and Midwifery Quality Governance Framework, national patient survey results and the Friends and Family Test, and Trust complaints.
Support a variety of campaigns across the Trust , this will involve the use of social media , preparation of campaign materials and visiting clinical areas to support staff in the cascade and implementation of the improvement projects.
Support the organisation and administration of the quality and assurance teams meetings with wards.
Escalate any areas of concern or risk to the Quality and Accreditation Practitioner and Quality Improvement Lead.
Analyse and interpret complex data and produce reports for a various patient experience and quality meetings.
Use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way.
Support the Quality and Accreditation Practitioner to share results and deliver regular reports to relevant stakeholders.
Work alongside the Quality Improvement Lead to triangulate quality and patient experience data with other sources of information.
Produce and present reports detailing trends and themes, lessons learnt and resulting changes in practice for directorate or divisional meetings and for quarterly and annual reports.
Support the Quality Improvement Lead to write professional reports displaying relevant information to a range of committees and stakeholders.
Sit on / attend relevant groups undertaking administrative tasks and contributing papers, reports and results.
Support the Quality & Safety Team to promote quality improvement activity within Divisions.
Support the Quality and Accreditation Practitioner in the development of creative approaches to sharing learning on service improvements.
Demonstrate effective communication with colleagues to ensure team relationships are developed.
Ensure timely exchanges of information to other departments and external bodies.
Job description
Job responsibilities
The post holder provides management support to the Nursing & Quality Team. This will involve working alongside clinical and non-colleagues to ensure they have timely information in relation to quality and patient experience.
The post holder will also work with various members of staff Trust wide in the development and roll out of quality improvement projects as well as assisting in preparation, assurance and response to the Nursing and Midwifery Quality Governance Framework. Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
The post holder will develop and provide overall project management support on a number of quality and safety priorities including ward accreditation and nursing and midwifery quality governance framework.
Be a key member of the team as well as supporting effective communication and stakeholder management, both internally and externally.
Assist in the development and roll out of quality improvement projects for example Nursing and Midwifery Quality Governance Framework, Patient Experience and Patient Safety.
Assist the Quality & Safety team with gathering evidence, preparation of reports and analysis of data for use for CQC inspections. This will involve office based work as well as ward based checklist and mock inspections.
Support clinical and non-clinical teams to make improvements in Quality of Care through the use of available data from key data sources such as Nursing and Midwifery Quality Governance Framework, national patient survey results and the Friends and Family Test, and Trust complaints.
Support a variety of campaigns across the Trust , this will involve the use of social media , preparation of campaign materials and visiting clinical areas to support staff in the cascade and implementation of the improvement projects.
Support the organisation and administration of the quality and assurance teams meetings with wards.
Escalate any areas of concern or risk to the Quality and Accreditation Practitioner and Quality Improvement Lead.
Analyse and interpret complex data and produce reports for a various patient experience and quality meetings.
Use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way.
Support the Quality and Accreditation Practitioner to share results and deliver regular reports to relevant stakeholders.
Work alongside the Quality Improvement Lead to triangulate quality and patient experience data with other sources of information.
Produce and present reports detailing trends and themes, lessons learnt and resulting changes in practice for directorate or divisional meetings and for quarterly and annual reports.
Support the Quality Improvement Lead to write professional reports displaying relevant information to a range of committees and stakeholders.
Sit on / attend relevant groups undertaking administrative tasks and contributing papers, reports and results.
Support the Quality & Safety Team to promote quality improvement activity within Divisions.
Support the Quality and Accreditation Practitioner in the development of creative approaches to sharing learning on service improvements.
Demonstrate effective communication with colleagues to ensure team relationships are developed.
Ensure timely exchanges of information to other departments and external bodies.
Person Specification
Qualifications
Essential
- Degree qualification or evidence of equivalent experience.
Desirable
- Evidence of equivalent work experience as an analyst.
Knowledge and Awareness
Essential
- Understanding of the national quality and safety agenda.
- Awareness of own limitations.
Desirable
- Quality Improvement methodology.
Skills and Abilities
Essential
- High level IT skills using Microsoft software including setting up and interrogating databases. Also, to have knowledge of SharePoint and how to use.
- Analysing and presenting data in a meaning full way.
- Problem solving and decision making, consulting and negotiating skills.
- Attention to detail and accuracy.
- Ability to prioritise workload and meet deadlines.
- Excellent time management skills, including ability to manage frequent interruptions and changing priorities.
Desirable
- Motivational skills with ability to persuade staff of the benefits of the project.
- Ability to overcome barriers using a range of approaches.
Personal Attributes
Essential
- Able to work under pressure to meet deadlines.
- Able to embrace change.
- Ability to manage conflict.
- Excellent verbal and written communication skills.
- Friendly, approachable and able to work as part of a team.
- Displays the Trust values at all times.
Experience
Essential
- Good keyboard and computer skills with ability to use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way.
- Significant experience in undertaking systematic approaches to quality and patient experience improvements.
- Experience of working with groups to improve patient experience and quality.
- Professional report writing.
Desirable
- Experience of working in the NHS.
- Project management skills.
- Working with managers and teams delivering training and support to groups.
- High level use of Microsoft excel and ability to maintain and develop trackers/databases, use of pivot tables and coding to analyse data.
- Professional report writing and ability to display qualitative and quantitative information in graph form.
Person Specification
Qualifications
Essential
- Degree qualification or evidence of equivalent experience.
Desirable
- Evidence of equivalent work experience as an analyst.
Knowledge and Awareness
Essential
- Understanding of the national quality and safety agenda.
- Awareness of own limitations.
Desirable
- Quality Improvement methodology.
Skills and Abilities
Essential
- High level IT skills using Microsoft software including setting up and interrogating databases. Also, to have knowledge of SharePoint and how to use.
- Analysing and presenting data in a meaning full way.
- Problem solving and decision making, consulting and negotiating skills.
- Attention to detail and accuracy.
- Ability to prioritise workload and meet deadlines.
- Excellent time management skills, including ability to manage frequent interruptions and changing priorities.
Desirable
- Motivational skills with ability to persuade staff of the benefits of the project.
- Ability to overcome barriers using a range of approaches.
Personal Attributes
Essential
- Able to work under pressure to meet deadlines.
- Able to embrace change.
- Ability to manage conflict.
- Excellent verbal and written communication skills.
- Friendly, approachable and able to work as part of a team.
- Displays the Trust values at all times.
Experience
Essential
- Good keyboard and computer skills with ability to use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way.
- Significant experience in undertaking systematic approaches to quality and patient experience improvements.
- Experience of working with groups to improve patient experience and quality.
- Professional report writing.
Desirable
- Experience of working in the NHS.
- Project management skills.
- Working with managers and teams delivering training and support to groups.
- High level use of Microsoft excel and ability to maintain and develop trackers/databases, use of pivot tables and coding to analyse data.
- Professional report writing and ability to display qualitative and quantitative information in graph form.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
