Job summary
An
exciting opportunity has arisen at the Mid Yorkshire Teaching NHS Trust, for a flexible, enthusiastic, driven individual, who possesses excellent problem solving and communication skills to join our eRostering Team.
This role has arisen as part of a team expansion, increasing capacity in the eRostering Practitioner role; enabling us to support the Trust with new project initiatives and further enhance our benefits realisation processes.
The
post holder will become a key member of a small but highly motivated and
accomplished team, using its expertise to support engagement at all levels of
the Trust with the use of HealthRoster and SafeCare systems and associated
products. As part of this team they will be responsible for user engagement, training planning and delivery, data gathering and analysis as well as production of reports to internal and external stakeholders.
Main duties of the job
Reporting to the eRoster Manager
and deputising where appropriate, the post-holder will provide system set up and training for full optimisation of eRoster. System
and rostering focus to the transformation and benefits activities of
implementing electronic rostering. This role requires an ability to engage the
Trust clinical workforce to enable understanding and adaptation to the
effective use of electronic rostering including bank staffing.
The post-holder will also have
system oversight of the electronic rostering system, investigate, analyse and
report on roster efficiency and other bespoke reporting as required. This is
important in order for credibility to challenge ward, service and team leaders
regarding the shift requirements, personal working patterns, shift skill levels
required and safe staffing, as well as disseminating roster best practice as
the programme deploys through the Trust.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
- Responsible for training Trust
staff to use the electronic system
- The post-holder will deputise for
the eRoster Manager when required to support the team and to ensure data such
as synch reports and payroll data transfers, among other things, meet required
deadlines.
- Responsible for the
co-ordination, collection and analysis of data from relevant service leaders,
managers and directors, challenging and discussing rationales for shifts,
patterns to enable service re-design to enact and promote change as appropriate
and in conjunction with the eRoster Manager.
- Understand the financial
implications of ineffective rostering and guide users to enable them to create and
manage cost effective rosters.
- Understand budgets to explain to users
financial data around workforce models.
- Responsible for analysing unit
data in conjunction with Unit Managers and other relevant staff to discuss
shift demands, to promote an in depth understanding of service requirements
such as shift demands, safe staffing levels, skill requirements and finalise
the setup of rosters.
- Responsible for leading the
effective implementation / configuration and continued benefits realisation
work associated with SafeCare Live under direction of the eRoster Manager
- To understand communicate and
demonstrate the complex and varied capabilities of the electronic rostering
system and to challenge and communicate highly contentious information, in
areas where there may be barriers to acceptance, showing empathy and
reassurance
- To configure in the system and
translate to system users highly complex rules, personal and shift patterns in
the electronic rostering system problem solve and negotiate options and
solutions in a way that will assist electronic roster users in the adaptation
to electronic rostering.
- Responsible for the analysis of
live rosters, Key Performance Indicators and recommend corrective actions
relating to rules/ patterns etc., to optimise system use
- Advise services leaders and
managers on all aspects of electronic rostering setup and use including
monitoring unit performance.
- In conjunction with the eRoster
Manager develop and implement eRoster Programme and Business as Usual Standard
Operating Procedures to aid business continuity, and other policies as
necessary
- Line Management responsibility for
junior eRoster team members
- Responsible for providing
advanced technical expertise of the systems and analysis tools used and sharing
expertise with team colleagues to promote the development of knowledge within
the team
- Responsible for developing,
scheduling and implementing pro-active technical support to system users and
provide system training and ongoing system and roster support to both team
colleagues and end users
- To identify and promote best
practice in roster creation and ensure rosters consistently adhere to
deadlines, best practice and meet the required quality standards.
- Responsible for the recording and
upkeep of user guides, flow charts and other documentation necessary to inform
management users, and evidence the progress of the eRoster service
- To analyse and interpret
management reports, activity reports, payroll submissions, data submissions to
meet business needs, and are based on accurate data investigation and analysis,
and are delivered to tight deadlines and on time.
- To identify policy conflicts
(such as reviewing shift patterns) and support change where necessary.
- To be the point of contact for
all Trust staff for using the system. To escalate issues to the eRoster Manager
in a timely manner.
- To support internal projects to
improve the teams services, systems and processes.
- To support the implementation
programme by planning, sequencing and scheduling any other programme
requirements.
- Assist in the performance of such
other duties as may be required from time to time, as determined by the eRoster
Manager.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
- Responsible for training Trust
staff to use the electronic system
- The post-holder will deputise for
the eRoster Manager when required to support the team and to ensure data such
as synch reports and payroll data transfers, among other things, meet required
deadlines.
- Responsible for the
co-ordination, collection and analysis of data from relevant service leaders,
managers and directors, challenging and discussing rationales for shifts,
patterns to enable service re-design to enact and promote change as appropriate
and in conjunction with the eRoster Manager.
- Understand the financial
implications of ineffective rostering and guide users to enable them to create and
manage cost effective rosters.
- Understand budgets to explain to users
financial data around workforce models.
- Responsible for analysing unit
data in conjunction with Unit Managers and other relevant staff to discuss
shift demands, to promote an in depth understanding of service requirements
such as shift demands, safe staffing levels, skill requirements and finalise
the setup of rosters.
- Responsible for leading the
effective implementation / configuration and continued benefits realisation
work associated with SafeCare Live under direction of the eRoster Manager
- To understand communicate and
demonstrate the complex and varied capabilities of the electronic rostering
system and to challenge and communicate highly contentious information, in
areas where there may be barriers to acceptance, showing empathy and
reassurance
- To configure in the system and
translate to system users highly complex rules, personal and shift patterns in
the electronic rostering system problem solve and negotiate options and
solutions in a way that will assist electronic roster users in the adaptation
to electronic rostering.
- Responsible for the analysis of
live rosters, Key Performance Indicators and recommend corrective actions
relating to rules/ patterns etc., to optimise system use
- Advise services leaders and
managers on all aspects of electronic rostering setup and use including
monitoring unit performance.
- In conjunction with the eRoster
Manager develop and implement eRoster Programme and Business as Usual Standard
Operating Procedures to aid business continuity, and other policies as
necessary
- Line Management responsibility for
junior eRoster team members
- Responsible for providing
advanced technical expertise of the systems and analysis tools used and sharing
expertise with team colleagues to promote the development of knowledge within
the team
- Responsible for developing,
scheduling and implementing pro-active technical support to system users and
provide system training and ongoing system and roster support to both team
colleagues and end users
- To identify and promote best
practice in roster creation and ensure rosters consistently adhere to
deadlines, best practice and meet the required quality standards.
- Responsible for the recording and
upkeep of user guides, flow charts and other documentation necessary to inform
management users, and evidence the progress of the eRoster service
- To analyse and interpret
management reports, activity reports, payroll submissions, data submissions to
meet business needs, and are based on accurate data investigation and analysis,
and are delivered to tight deadlines and on time.
- To identify policy conflicts
(such as reviewing shift patterns) and support change where necessary.
- To be the point of contact for
all Trust staff for using the system. To escalate issues to the eRoster Manager
in a timely manner.
- To support internal projects to
improve the teams services, systems and processes.
- To support the implementation
programme by planning, sequencing and scheduling any other programme
requirements.
- Assist in the performance of such
other duties as may be required from time to time, as determined by the eRoster
Manager.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
- Minimum level 2 or equivalent in Maths & English.
- Post Graduate Qualification or equivalent experience.
Desirable
- Training Qualification or relevant experience.
- IT Qualification.
Knowledge, Skills and Abilities
Essential
- IT knowledge Microsoft Office Packages incl word, excel, outlook.
- Roster production/workforce planning.
- Demonstrable analytical, judgemental and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to act on own initiative and organise own workload.
- Good planning and organisational skills.
Experience
Essential
- Demonstrate expert knowledge, understanding and experience creating robust working rosters with electronic rostering.
- Advanced level of experience of delivering training on e-rostering systems within NHS.
- Experience developing and implementing systems, structures, plans and schedules.
- Advanced level of experience analysing and reporting highly complex data.
Desirable
- Working in the NHS.
- Working with ESR.
- Change management and influencing organisation culture.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
- Minimum level 2 or equivalent in Maths & English.
- Post Graduate Qualification or equivalent experience.
Desirable
- Training Qualification or relevant experience.
- IT Qualification.
Knowledge, Skills and Abilities
Essential
- IT knowledge Microsoft Office Packages incl word, excel, outlook.
- Roster production/workforce planning.
- Demonstrable analytical, judgemental and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to act on own initiative and organise own workload.
- Good planning and organisational skills.
Experience
Essential
- Demonstrate expert knowledge, understanding and experience creating robust working rosters with electronic rostering.
- Advanced level of experience of delivering training on e-rostering systems within NHS.
- Experience developing and implementing systems, structures, plans and schedules.
- Advanced level of experience analysing and reporting highly complex data.
Desirable
- Working in the NHS.
- Working with ESR.
- Change management and influencing organisation culture.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
