Job summary
An exciting opportunity has arisen at the Mid Yorkshire Teaching NHS Trust, for a flexible, enthusiastic and driven individual to join the eRostering Team.
The post holder should be highly organised with a keen eye for detail. They will become a key member of a small but highly motivated and accomplished team, using its expertise to support engagement at all levels of the Trust with the use of HealthRoster and SafeCare systems and associated processes. As part of this team they will be responsible for the day to day provision of comprehensive administrative support to the team and colleagues across the Trust.
This is an additional role within the team, enabling us to expand our capacity in this area.
Main duties of the job
The post holder will be responsible for providing a flexible and quality administration support to the eRostering Team and eRostering initiative as a whole. They will have a professional approach which is responsive to the needs of internal and external customers, acting as a first point of contact for eRoster related enquiries.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
- Provide
system administration ensuring accurate maintenance of data within the
system.
- Completing any other project support and
administrative actions required to support a successful outcome of the project
or any projects associated with use of the eRostering system.
- Maintenance of high-quality data within the system
through data cleansing
- Undertake
appropriate problem solving within areas of responsibility
- Support the eRoster Manager and the eRoster Team as required
- To provide data on an ad-hoc basis as required by the eRostering Team
- To collect and prepare activity data as required including efficiency indicators on roster production, utilisation of staff and performance of the software
- Understand the clinical governance
requirements for all areas to ensure rosters are being planned accordingly as
outlined in the Trust eRoster policy.
- Responsible for the production of reports for Managers and Finance staff on all staff usage against a set of predefined key performance indicators
- To provide general housekeeping duties for the eRostering system ensuring data up to date, analyse data and problem solve
- Deal with routine enquiries that come
into the team on a day to day basis through various medians, i/e phone and
email queries guided by standard operating procedures for the eRostering team
- Provide and receive routine information
which requires tact and persuasiveness, where there maybe barriers to
communication.
- Provide straight forward advice and
instruction to users of the eRostering service
- Ensure live maintenance of rosters once created
- Participate in team meetings as required
- Escalate concerns/issues immediately to line manager
- Ensure information and data remains secure and confidential
- Build and maintain good working relationships and ensure good communication with system users
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
- Provide
system administration ensuring accurate maintenance of data within the
system.
- Completing any other project support and
administrative actions required to support a successful outcome of the project
or any projects associated with use of the eRostering system.
- Maintenance of high-quality data within the system
through data cleansing
- Undertake
appropriate problem solving within areas of responsibility
- Support the eRoster Manager and the eRoster Team as required
- To provide data on an ad-hoc basis as required by the eRostering Team
- To collect and prepare activity data as required including efficiency indicators on roster production, utilisation of staff and performance of the software
- Understand the clinical governance
requirements for all areas to ensure rosters are being planned accordingly as
outlined in the Trust eRoster policy.
- Responsible for the production of reports for Managers and Finance staff on all staff usage against a set of predefined key performance indicators
- To provide general housekeeping duties for the eRostering system ensuring data up to date, analyse data and problem solve
- Deal with routine enquiries that come
into the team on a day to day basis through various medians, i/e phone and
email queries guided by standard operating procedures for the eRostering team
- Provide and receive routine information
which requires tact and persuasiveness, where there maybe barriers to
communication.
- Provide straight forward advice and
instruction to users of the eRostering service
- Ensure live maintenance of rosters once created
- Participate in team meetings as required
- Escalate concerns/issues immediately to line manager
- Ensure information and data remains secure and confidential
- Build and maintain good working relationships and ensure good communication with system users
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent organisational skills.
- Able to work effectively across departmental boundaries. E.g. Multi-disciplinary team.
- Keyboard / data entry skills.
Desirable
- Previous IT experience supporting project implementation.
Experience
Essential
- General administrative / office experience.
- Good working knowledge and use of Microsoft packages, including Word, Outlook and Excel or similar.
- Experience of working in a customer service environment.
- Managing administrative systems.
Desirable
- Previous admin/office experience in the NHS.
- Experience of using Healthroster e-Rostering system.
Qualifications
Essential
- NVQ 2 level qualification in related subject/relevant experience.
- GCSE English and Mathematics grades A-C or equivalent.
Desirable
- NVQ 3 level qualification.
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent organisational skills.
- Able to work effectively across departmental boundaries. E.g. Multi-disciplinary team.
- Keyboard / data entry skills.
Desirable
- Previous IT experience supporting project implementation.
Experience
Essential
- General administrative / office experience.
- Good working knowledge and use of Microsoft packages, including Word, Outlook and Excel or similar.
- Experience of working in a customer service environment.
- Managing administrative systems.
Desirable
- Previous admin/office experience in the NHS.
- Experience of using Healthroster e-Rostering system.
Qualifications
Essential
- NVQ 2 level qualification in related subject/relevant experience.
- GCSE English and Mathematics grades A-C or equivalent.
Desirable
- NVQ 3 level qualification.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
