Job summary
Are you ready to take your leadership career to the next level? At Mid Yorkshire NHS Teaching Trust, we're passionate about delivering exceptional patient care, and we're offering a fantastic opportunity for a driven and visionary leader to make a real impact.
The successful candidate will be at the forefront of ensuring the efficient and effective management of daily operations within defined clinical services units, playing a crucial role in delivering high-quality services, meeting national targets, and contributing to the broader objectives of the Trust.
The role will provide critical leadership for the directorate. You will be at the heart of service delivery. driving performance improvement and working closely with a talented clinical team to shape the future of the service.
We are looking for a talented, inspirational leader with a passion for healthcare , who thrives in a fast-paced environment. If you are hardworking, organised, resilient and ready to tackle the challenges of tomorrow, we want to hear from you.
Main duties of the job
The Patient Service Manager will
have lead responsibility for the day-to-day management of all operational
issues within defined clinical services units.
They will have to ensure the effective delivery of services to patients
in accordance with agreed objectives, targets, quality standards, controls and
resource constraints. The postholder
will be expected to support the DDO in the delivery of Trust objectives and
ensuring national targets are achieved.
The postholder will support the DDO
and the Locality Matron with the development and delivery of a strategic vision
and ensure service changes meet internal and external expectations and
standards.
The postholder will need to
understand the business requirements and implement plans for service
improvement using modernisation techniques and involve patients to ensure
changes to services meet patients expectations as well as ensuring the
required capacity to meet key clinical performance targets.
This is a generic job
description. Additional specific
responsibilities and requirements depending on specialty will be confirmed
during the appointment and induction processes.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Delivery
and Improvement
- Working
closely with the Business Support Unit to ensure consistent delivery of
activity so that income is maximised and targets delivered.
- Continually
monitor capacity and rigorously manage consultant leave so that supply is
always appropriate to demand, and premium rate costs are managed out of the
system.
- To
work with other clinical service units and Divisions to deliver corporacy and
consistency across Divisional areas.
- Ensure
that the Service Unit works to deliver Improving Working Lives standards,
Agenda for Change, European Working Time Directive and New Deal for Junior
Doctors.
- The
post holder will be expected to deputise for colleagues as appropriate to level
of skills and service unit requirements.
- Responsible
for the day to day efficient and effective operational management of area,
linking appropriately with clinical and multidisciplinary staff in all matters
affecting the delivery of core services.
- To
establish and build agreements within the team to ensure the delivery of the
services provided.
- Respond
to daily problems and ensure issues are swiftly resolved; implement longer term
solutions to issues raised.
- Work
closely with the Matrons and Allied Health Professionals to ensure effective
support services are in place for all clinical areas.
- Ensure
facilities and other resources are available to meet service needs, including
analysing and managing space requirements.
- Ensure
all policies and procedures are adhered to as required by the Trust.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Delivery
and Improvement
- Working
closely with the Business Support Unit to ensure consistent delivery of
activity so that income is maximised and targets delivered.
- Continually
monitor capacity and rigorously manage consultant leave so that supply is
always appropriate to demand, and premium rate costs are managed out of the
system.
- To
work with other clinical service units and Divisions to deliver corporacy and
consistency across Divisional areas.
- Ensure
that the Service Unit works to deliver Improving Working Lives standards,
Agenda for Change, European Working Time Directive and New Deal for Junior
Doctors.
- The
post holder will be expected to deputise for colleagues as appropriate to level
of skills and service unit requirements.
- Responsible
for the day to day efficient and effective operational management of area,
linking appropriately with clinical and multidisciplinary staff in all matters
affecting the delivery of core services.
- To
establish and build agreements within the team to ensure the delivery of the
services provided.
- Respond
to daily problems and ensure issues are swiftly resolved; implement longer term
solutions to issues raised.
- Work
closely with the Matrons and Allied Health Professionals to ensure effective
support services are in place for all clinical areas.
- Ensure
facilities and other resources are available to meet service needs, including
analysing and managing space requirements.
- Ensure
all policies and procedures are adhered to as required by the Trust.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Experience
Essential
- Demonstrable operational management experience in the health service, with previous experience of effectively managing groups of staff.
- Experience of managing a budget
- Working across and leading Trust wide projects
- Demonstrates a high level of numerical and data analytical skills, including spreadsheets and databases
Qualifications
Essential
- Management or professional qualification at post-graduate level or equivalent
- Evidence of continuing education and development
Desirable
- Educated to masters level or equivalent experience
Personal Attributes
Essential
- Demonstrate a high level of inter-personal and communications skills, with a track record in writing complex business cases and policies
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Knowledge and Awareness
Essential
- Demonstrates a high level of numerical and data analytical skills, including spreadsheets and databases
- Awareness of own limitations.
Skills and Abilities
Essential
- Ability to analyse complex problems and to develop practical and workable solutions to address them.
- Ability to manage and deliver to deadlines and within resources.
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trusts and your performance expectations.
- Ability to collaborate constructively with internal and external partners to create conditions for successful partnership working.
- Demonstrates achievements in managing and leading change.
- Experience of participating in clinical governance initiatives.
- Excellent IT user skills, demonstrating proficiency in use of MS packages and high level of understanding IT issues.
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
- Strong team working skills.
- Able to work collaboratively with other disciplines.
- Ability to work and plan the strategic direction of the service in conjunction with the Head of Clinical Service / ADO.
Person Specification
Experience
Essential
- Demonstrable operational management experience in the health service, with previous experience of effectively managing groups of staff.
- Experience of managing a budget
- Working across and leading Trust wide projects
- Demonstrates a high level of numerical and data analytical skills, including spreadsheets and databases
Qualifications
Essential
- Management or professional qualification at post-graduate level or equivalent
- Evidence of continuing education and development
Desirable
- Educated to masters level or equivalent experience
Personal Attributes
Essential
- Demonstrate a high level of inter-personal and communications skills, with a track record in writing complex business cases and policies
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
Knowledge and Awareness
Essential
- Demonstrates a high level of numerical and data analytical skills, including spreadsheets and databases
- Awareness of own limitations.
Skills and Abilities
Essential
- Ability to analyse complex problems and to develop practical and workable solutions to address them.
- Ability to manage and deliver to deadlines and within resources.
- Well developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trusts and your performance expectations.
- Ability to collaborate constructively with internal and external partners to create conditions for successful partnership working.
- Demonstrates achievements in managing and leading change.
- Experience of participating in clinical governance initiatives.
- Excellent IT user skills, demonstrating proficiency in use of MS packages and high level of understanding IT issues.
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
- Strong team working skills.
- Able to work collaboratively with other disciplines.
- Ability to work and plan the strategic direction of the service in conjunction with the Head of Clinical Service / ADO.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
