Job summary
The Pinderfields Hospital Emergency Department are seeking a highly motivated individual to support the clinical team in the day to day operational running of the department.
The ideal candidate will be pro-active, organised and passionate about supporting excellent patient care and experience.
This role will be on a rota basis over 7 days per week including days, nights, weekends and bank holidays.
Main duties of the job
Candidates will be working in the Pinderfields Hospital Emergency Department, supporting the Nurse in Charge to manage the flow of patients through their pathway.
Main duties of the role will include supporting the department to achieve performance against waiting times.
Whilst the post-holder will work as part of the multi-disciplinary team, they will be expected to use their own initiative.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- Responsible for ensuring the Emergency Department (ED) clinical system (Symphony) is accurate and up to date at all times, including patient location and waiting times.
- Continually monitor the Symphony system and ensure patients are tracked against all elements of the Urgent and Emergency Care (UEC) Standards, escalating potential breaches of all UEC Standards to the Nurse in Charge and/or Consultant in charge of the department.
- Support the nurse in charge of department to maintain effective patient flows within all Clinical areas (majors, minors, resuscitation, red chair assessment, ambulance handover)
- Maintain a live overview of the number of patients registered in each area of the Emergency Department.
- Pro-active in alerting the senior nurse and consultant in charge to building workload as determined by in-flow and volume of patients in each area of the ED.
- Supports the team to maintain effective utilisation of available physical capacity within the department
- Ensures timely coding of patients leaving department to ensure accurate clock stop against the 4 hours standard
Communication and team working
- Work effectively as part of the multi-disciplinary team.
- Maintain effective communications with management colleagues regarding patient flow and performance within the department
- Maintains continuous communication with Clinical Site Managers and Patient Flow Matrons regarding bed availability.
- Ensure that all IT faults and defects are reported to IT and followed-up in a timely manner.
- Accepts and undertakes other communication requests from Senior Clinical teams that contribute to the smooth running of the department e.g. Speciality Medical Teams.
- Pro-actively pursues delays of diagnostic tests and patient reviews in department
- When dealing with enquiries from relatives, the post-holder will provide non-clinical information to patients and relatives about reasons for delay or changes in their pathway whilst maintaining confidentiality.
- Under the guidance of the Nurse in Charge, work to safely ensure the timely discharge of patients via communication with relevant colleagues & clinical teams.
- Communicate with the ambulance service, Age UK and other relevant teams to book transport for patients to aid discharge/admission, and escalate any associated delays to the Nurse in Charge.
- Work with Consultant and Nurse in Charge to maintain accurate Decision to Admit (DTA) and Ready to Admit (RTA) requests on the clinical system (Symphony).
- Work with the Nurse and Consultant in charge to escalate relevant issues to Hospital Security and West Yorkshire Police as needed.
- Work with Portering team to ensure an adequate number of porters are available at all times to support timely transfer of patients to the wards.
Administrative Duties
- Maintain accurate patients records on the ED Symphony database and all associated attendance data. Update and revise information where necessary.
- Record and track the patients treatment on to the ED Symphony database, ensuring that at all time entries and relevant data items are accurately entered.
- Record any test results and communications in patients ED Symphony record, ensuring nurse in charge and consultant in charge are made aware of any abnormalities.
- Maintain patients confidentiality at all times.
- Ensure that patient notes are scanned onto the System as soon as the patient is ready to admit to the ward, checking that all required transfer documentation is present prior to scanning.
- Ensure patient location audits are carried out every 4 hours, and are fully reflective of the Symphony database, escalating any discrepancies to the Nurse in Charge, and updating the Symphony as appropriate.
Job description
Job responsibilities
Key Responsibilities
- Responsible for ensuring the Emergency Department (ED) clinical system (Symphony) is accurate and up to date at all times, including patient location and waiting times.
- Continually monitor the Symphony system and ensure patients are tracked against all elements of the Urgent and Emergency Care (UEC) Standards, escalating potential breaches of all UEC Standards to the Nurse in Charge and/or Consultant in charge of the department.
- Support the nurse in charge of department to maintain effective patient flows within all Clinical areas (majors, minors, resuscitation, red chair assessment, ambulance handover)
- Maintain a live overview of the number of patients registered in each area of the Emergency Department.
- Pro-active in alerting the senior nurse and consultant in charge to building workload as determined by in-flow and volume of patients in each area of the ED.
- Supports the team to maintain effective utilisation of available physical capacity within the department
- Ensures timely coding of patients leaving department to ensure accurate clock stop against the 4 hours standard
Communication and team working
- Work effectively as part of the multi-disciplinary team.
- Maintain effective communications with management colleagues regarding patient flow and performance within the department
- Maintains continuous communication with Clinical Site Managers and Patient Flow Matrons regarding bed availability.
- Ensure that all IT faults and defects are reported to IT and followed-up in a timely manner.
- Accepts and undertakes other communication requests from Senior Clinical teams that contribute to the smooth running of the department e.g. Speciality Medical Teams.
- Pro-actively pursues delays of diagnostic tests and patient reviews in department
- When dealing with enquiries from relatives, the post-holder will provide non-clinical information to patients and relatives about reasons for delay or changes in their pathway whilst maintaining confidentiality.
- Under the guidance of the Nurse in Charge, work to safely ensure the timely discharge of patients via communication with relevant colleagues & clinical teams.
- Communicate with the ambulance service, Age UK and other relevant teams to book transport for patients to aid discharge/admission, and escalate any associated delays to the Nurse in Charge.
- Work with Consultant and Nurse in Charge to maintain accurate Decision to Admit (DTA) and Ready to Admit (RTA) requests on the clinical system (Symphony).
- Work with the Nurse and Consultant in charge to escalate relevant issues to Hospital Security and West Yorkshire Police as needed.
- Work with Portering team to ensure an adequate number of porters are available at all times to support timely transfer of patients to the wards.
Administrative Duties
- Maintain accurate patients records on the ED Symphony database and all associated attendance data. Update and revise information where necessary.
- Record and track the patients treatment on to the ED Symphony database, ensuring that at all time entries and relevant data items are accurately entered.
- Record any test results and communications in patients ED Symphony record, ensuring nurse in charge and consultant in charge are made aware of any abnormalities.
- Maintain patients confidentiality at all times.
- Ensure that patient notes are scanned onto the System as soon as the patient is ready to admit to the ward, checking that all required transfer documentation is present prior to scanning.
- Ensure patient location audits are carried out every 4 hours, and are fully reflective of the Symphony database, escalating any discrepancies to the Nurse in Charge, and updating the Symphony as appropriate.
Person Specification
Qualifications
Essential
- Sound educational background (4 GCSEs, grade C or above)
- NVQ level 3 or equivalent in Business Administration, or a willingness to work towards this level of qualification
Desirable
- Clerical/office qualifications
- ECDL
Personal Attributes
Essential
- Diplomatic in sensitive situations
- Flexible, adaptable and willing to work as part of a multi-disciplinary team
- Ability to prioritise a busy and conflicting workload
- Positive, pro-active and a problem solving attitude
Knowledge and Awareness
Essential
- Understanding and knowledge of Caldicott/Data Protection Act
- Awareness of own limitations
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Experience
Essential
- Proven experience of utilising computer information systems
- Proven experience of working in an organised and logical manner.
- Previous NHS experience
- Experience of working in direct contact with patients/general public
Desirable
- Experience of working in a clinical patient centred environment
Skills and Abilities
Essential
- Proven ability to prioritise and work efficiently
- Proven ability to problem solve and work on own initiative
- Able to communicate clearly and concisely over the phone and face to face with all grades of staff and members of the public.
- Able to work without direct supervision.
- Excellent communication skills both written and verbal
- Awareness of urgent and emergency care national standards
- Data input experience
- Able to work as part of a team and in a solitary position
- Ability to use own judgement and initiative
Person Specification
Qualifications
Essential
- Sound educational background (4 GCSEs, grade C or above)
- NVQ level 3 or equivalent in Business Administration, or a willingness to work towards this level of qualification
Desirable
- Clerical/office qualifications
- ECDL
Personal Attributes
Essential
- Diplomatic in sensitive situations
- Flexible, adaptable and willing to work as part of a multi-disciplinary team
- Ability to prioritise a busy and conflicting workload
- Positive, pro-active and a problem solving attitude
Knowledge and Awareness
Essential
- Understanding and knowledge of Caldicott/Data Protection Act
- Awareness of own limitations
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Experience
Essential
- Proven experience of utilising computer information systems
- Proven experience of working in an organised and logical manner.
- Previous NHS experience
- Experience of working in direct contact with patients/general public
Desirable
- Experience of working in a clinical patient centred environment
Skills and Abilities
Essential
- Proven ability to prioritise and work efficiently
- Proven ability to problem solve and work on own initiative
- Able to communicate clearly and concisely over the phone and face to face with all grades of staff and members of the public.
- Able to work without direct supervision.
- Excellent communication skills both written and verbal
- Awareness of urgent and emergency care national standards
- Data input experience
- Able to work as part of a team and in a solitary position
- Ability to use own judgement and initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
