The Mid Yorkshire Teaching NHS Trust

Communications Officer

The closing date is 10 May 2026

Job summary

Previous applicants need not apply.

An exciting opportunity has arisen within Single Point of Contact (SPOC) part of Adult Community Services, to join the team as a Communications Officer.

There has never been a more exciting time to be part of designing and delivering community-based services in the NHS.

The role will be to provide high level customer service as a first point of contact to answer telephone calls for the service over a 7 day a week service.

The ability to actively listen and respond quickly and confidently is key to this role. The successful applicant will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess strong communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system, you will also be sending emails and picking up electronic tasks.

We are looking for an enthusiastic and hard working candidate to fill the permanent post.

Shifts will be during the weekdays, evenings, weekends, and bank holiday periods so a flexible approach to work shifts is essential.

Please refer to the attached job description and person specification for further details.

Main duties of the job

To provide a vital link via telephone and electronic task 365 days of the year between all Adult Community Nursing service providers, members of the public and other services users, and to carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.

Please refer to the attached job description and person specification for further details.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

16 April 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

Contract

Permanent

Working pattern

Full-time

Reference number

001224

Job locations

Hollywell Lane

Castleford

West Yorkshire

WF10 3HH

Job description

Job responsibilities

Key requirements

Qualifications:

Good standard of education in English and Maths
RSA or equivalent in Typewriting/Word processing or equivalent experience

Experience:

Previous experience of working within a Call Centre/Customer Service environment
Call Handling Experience
Good interpersonal and communication skills
Good time management skills including ability to work to set deadlines
Ability to work well as part of the team, across site
Ability to work flexibly, quickly, and accurately

Knowledge and Awareness:

Keyboard skills
Knowledge of PC systems
Awareness of own limitations

Skills and Abilities:

Develop and maintain positive working relationships
Maintain a safe working environment for self and others
Willingness to take on tasks
Ability to use a pc for significant periods of time, with reasonable adjustments
Ability to work flexibly in a shift rota across a 7-day week, including weekends and bank holidays

Please refer to the attached job description and person specification for further details.

Job description

Job responsibilities

Key requirements

Qualifications:

Good standard of education in English and Maths
RSA or equivalent in Typewriting/Word processing or equivalent experience

Experience:

Previous experience of working within a Call Centre/Customer Service environment
Call Handling Experience
Good interpersonal and communication skills
Good time management skills including ability to work to set deadlines
Ability to work well as part of the team, across site
Ability to work flexibly, quickly, and accurately

Knowledge and Awareness:

Keyboard skills
Knowledge of PC systems
Awareness of own limitations

Skills and Abilities:

Develop and maintain positive working relationships
Maintain a safe working environment for self and others
Willingness to take on tasks
Ability to use a pc for significant periods of time, with reasonable adjustments
Ability to work flexibly in a shift rota across a 7-day week, including weekends and bank holidays

Please refer to the attached job description and person specification for further details.

Person Specification

Qualifications

Essential

Please click 'apply now' to view the full person specification (there is no obligation to submit an application).

Person Specification

Qualifications

Essential

Please click 'apply now' to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.