The Mid Yorkshire Teaching NHS Trust

PA/Volunteer Organiser

The closing date is 24 March 2026

Job summary

The purpose of this role is provide administrative support to the Voluntary Services Team to carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.

The Mid Yorkshire Teaching NHS Trust Voluntary Services Team support the 400 volunteers who give their team freely to support excellent patient experiences and care. This role is right in the heart of this dynamic team primarily supporting with our volunteer recruitment checks but also with other general administrative duties.

Our teams work places volunteers at the centre of everything we do and this role would suit someone who enjoys meeting and communicating with a wide range of people.

Main duties of the job

Deal with enquiries from members of the public, Trust colleagues and volunteers on voluntary service issues, through telephone, by e-mail and face to face.
On behalf of Head of Service, prepare and send routine communications to volunteers primarily via email to ensure they are kept up to date and engaged.
The post involves the provision of a comprehensive volunteer recruitment service including reviewing applications, ensuring appropriate documentation is received to satisfy pre-placement checks and regulations, communicating with applicants throughout.
To co-ordinate the volunteer recruitment process, utilising the Better Impact Volunteer Management System to keep up to date log, and audit trail of applications, ensuring checks are carried out in line with the Trust work experience policy.

Please refer to the attached job description and person specification for further details.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Fixed term

Duration

10 months

Working pattern

Part-time

Reference number

001112

Job locations

Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Job description

Job responsibilities

Essential person specification requirements

Qualifications

ECDL or equivalent demonstrable knowledge/experience of Microsoft Office package programs and the internet

Experience

Experience of working in an administrative role to tight and conflicting deadlines, handling complex queries and dealing with senior managers and members of the public
Experience of using Microsoft Office programs

Knowledge and Awareness

Knowledge of Microsoft Office programs e.g. Access, Excel, Word, Outlook and the Internet
Knowledge of how to work confidentiality at all times

Skills and Abilities

Ability to use all Microsoft Office programs e.g. Access, Excel, Word, Outlook and the Internet
Ability to work unsupervised to tight and conflicting deadlines with excellent organisational skills
Ability to work flexibly, fit into the existing team and be a good team player
Possess excellent communication skills using the telephone, email, word and face to face with the ability to deal with complex queries and complaints

Please refer to the attached job description and person specification for further details.

Job description

Job responsibilities

Essential person specification requirements

Qualifications

ECDL or equivalent demonstrable knowledge/experience of Microsoft Office package programs and the internet

Experience

Experience of working in an administrative role to tight and conflicting deadlines, handling complex queries and dealing with senior managers and members of the public
Experience of using Microsoft Office programs

Knowledge and Awareness

Knowledge of Microsoft Office programs e.g. Access, Excel, Word, Outlook and the Internet
Knowledge of how to work confidentiality at all times

Skills and Abilities

Ability to use all Microsoft Office programs e.g. Access, Excel, Word, Outlook and the Internet
Ability to work unsupervised to tight and conflicting deadlines with excellent organisational skills
Ability to work flexibly, fit into the existing team and be a good team player
Possess excellent communication skills using the telephone, email, word and face to face with the ability to deal with complex queries and complaints

Please refer to the attached job description and person specification for further details.

Person Specification

Qualifications

Essential

Please click 'apply now' to view the full person specification (there is no obligation to submit an application).

Person Specification

Qualifications

Essential

Please click 'apply now' to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.