The Mid Yorkshire Teaching NHS Trust

Business Support Coordinator

The closing date is 18 March 2026

Job summary

Join Our Access, Booking & Choice Team!

Full-time (37.5 hours) and Part-time (21 hours) positions available.

Are you looking for a role where you can make a real difference every day? An exciting opportunity has arisen to join our dynamic Access, Booking and Choice team a friendly, supportive, and fast-paced environment where no two days are the same.

This is your chance to build and strengthen your administrative skills while helping to shape smooth and positive patient journeys across Mid Yorkshire Hospitals NHS Trust. If you thrive in a busy setting, enjoy problem-solving, and want to be part of a team that values enthusiasm and teamwork, wed love to hear from you!

Please note: Shortlisted applicants will be invited to an IT assessment followed by an interview.

If you would like to learn more about the role, please contact Bev Riley on 01924 543456. Office hours currently operate between 7:30am6pm, Monday to Friday, with flexibility required for occasional evening and weekend working based on service needs.

Main duties of the job

As a key member of our Business Support team, you will play a vital part in coordinating the elective patient pathway a role that is central to delivering safe, effective and timely care for our patients.

You will:

Work in a busy, multi-stream environment, supporting the delivery of high-quality elective services.
Build excellent relationships with a wide range of internal and external stakeholders, including patients, clinicians, and partner NHS providers.
Provide empathetic, patient-centred communication, especially when supporting patients who may be anxious or distressed.
Use multiple IT systems to manage bookings, coordinate patient pathways, monitor RTT (Referral To Treatment) targets, and support the delivery of the Outpatient Digital Agenda.
Ensure patient communication needs are met in line with the Accessible Information Standard.
Analyse and collate complex data to support key tasks accuracy and attention to detail are essential.
Work both independently and as part of a supportive team, contributing to a professional, efficient, and compassionate service.

Who We're Looking For

We're seeking a positive, self-motivated, and professional individual with:

Strong communication skills
The confidence to work independently and collaboratively
A passion for delivering excellent patient care
The ability to work under pressure and adapt to changing service needs
A proactive and enthusiastic approach to learning and development

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

06 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

001114

Job locations

Dewsbury District Hospital

Halifax Road

Dewsbury

West Yorkshire

WF13 4HS

Job description

Job responsibilities

Qualifications

Sound educational background 5 GCSE’s Grade C/4 or above
NVQ 3 in Business Administration or equivalent experience
ECDL or equivalent

Experience

Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
Working within a multidisciplinary team
Experience of working in a customer service environment
Excellent communication skills to overcome barriers of understanding
Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
Experience of collating data
Ability to organise self, working to deadlines and ensuring quality standards.
Experience of scheduling / coordination activities and/or resources.

Knowledge and Awareness

Understanding of current challenges facing the NHS locally and nationally
Knowledge of the GDPR and awareness of confidentiality
Awareness of own limitations

Skills and Abilities

Computer literate – experience of using all Microsoft packages
Excellent organisational skills
Able to work under pressure & to strict deadlines
Able to work effectively across departmental boundaries
Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using sensitivity and diplomacy when required
Demonstrate knowledge of dealing with public/conflict
Demonstrate a caring manner with an understanding disposition
High standard of accuracy
Flexibility and able to adapt to change
Frequent prolonged use of IT and telephones

Job description

Job responsibilities

Qualifications

Sound educational background 5 GCSE’s Grade C/4 or above
NVQ 3 in Business Administration or equivalent experience
ECDL or equivalent

Experience

Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
Working within a multidisciplinary team
Experience of working in a customer service environment
Excellent communication skills to overcome barriers of understanding
Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
Experience of collating data
Ability to organise self, working to deadlines and ensuring quality standards.
Experience of scheduling / coordination activities and/or resources.

Knowledge and Awareness

Understanding of current challenges facing the NHS locally and nationally
Knowledge of the GDPR and awareness of confidentiality
Awareness of own limitations

Skills and Abilities

Computer literate – experience of using all Microsoft packages
Excellent organisational skills
Able to work under pressure & to strict deadlines
Able to work effectively across departmental boundaries
Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using sensitivity and diplomacy when required
Demonstrate knowledge of dealing with public/conflict
Demonstrate a caring manner with an understanding disposition
High standard of accuracy
Flexibility and able to adapt to change
Frequent prolonged use of IT and telephones

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.