The Mid Yorkshire Teaching NHS Trust

Referral and appointment co ordinator

The closing date is 19 March 2026

Job summary

We are looking for friendly, motivated, and compassionate individuals to join our team as Referral and Appointment Co-Ordinators within the Access Booking and Choice service, working 30 hours per week.

This is a dynamic and rewarding role where you will often be the first point of contact for patients, helping them access the care and support they need. Using a patient-centred approach, you will play an important part in coordinating appointments and guiding patients through their care pathways.

This role offers a real opportunity to make a meaningful difference to peoples lives every day while developing valuable skills within a supportive healthcare environment.

We are looking for individuals with excellent communication, interpersonal skills and IT Skills, who are comfortable working in a busy environment and providing a calm, professional experience for patients.

A flexible approach to working is essential as the role operates Monday to Friday 9am - 5pm, Hours may change due to operational needs which may include 5 days out of 7 between 08:00 - 20:00 including evenings and weekends.

If shortlisted, candidates will be invited to complete a short IT skills test, followed by an interview.

Main duties of the job

Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.
The post holder will be required to work in a fast paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.
To provide a dedicated service to individual specialties, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.
Using Excel, extract and filter patients from the New Waiters and Follow-Up PTL (Patient Tracking List) to ensure patients selected are in clinical priority and chronological order in line with local and national targets (18 week RTT and Cancer) prior to booking.
Book, cancel and re-arrange appointments in line with the Trusts Patient Access Policy ensuring slots are offered to patients giving reasonable notice. For a full list of the main duties of this role please refer to the job description and person specification.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

06 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Part-time

Reference number

001122

Job locations

Dewsbury District Hospital

Halifax Road

Dewsbury

West Yorkshire

WF13 4HS

Job description

Job responsibilities

Qualifications

Sound educational background 5 GCSE’s Grade C/4 or above
NVQ 3 in Business Administration or equivalent experience
ECDL or equivalent

Experience

Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
Working within a multidisciplinary team
Experience of working in a customer service environment
Excellent communication skills to overcome barriers of understanding
Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
Experience of collating data
Ability to organise self, working to deadlines and ensuring quality standards.
Experience of scheduling / coordination activities and/or resources.

Knowledge and Awareness

Understanding of current challenges facing the NHS locally and nationally
Knowledge of the GDPR and awareness of confidentiality.
Awareness of own limitations.

Skills and Abilities

Computer literate – experience of using all Microsoft packages
Excellent organisational skills
Able to work under pressure & to strict deadlines
Able to work effectively across departmental boundaries
Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using sensitivity and diplomacy when required
Demonstrate knowledge of dealing with public/conflict
Demonstrate a caring manner with an understanding disposition
High standard of accuracy
Flexibility and able to adapt to change
Frequent prolonged use of IT and telephones

Job description

Job responsibilities

Qualifications

Sound educational background 5 GCSE’s Grade C/4 or above
NVQ 3 in Business Administration or equivalent experience
ECDL or equivalent

Experience

Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
Working within a multidisciplinary team
Experience of working in a customer service environment
Excellent communication skills to overcome barriers of understanding
Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
Experience of collating data
Ability to organise self, working to deadlines and ensuring quality standards.
Experience of scheduling / coordination activities and/or resources.

Knowledge and Awareness

Understanding of current challenges facing the NHS locally and nationally
Knowledge of the GDPR and awareness of confidentiality.
Awareness of own limitations.

Skills and Abilities

Computer literate – experience of using all Microsoft packages
Excellent organisational skills
Able to work under pressure & to strict deadlines
Able to work effectively across departmental boundaries
Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using sensitivity and diplomacy when required
Demonstrate knowledge of dealing with public/conflict
Demonstrate a caring manner with an understanding disposition
High standard of accuracy
Flexibility and able to adapt to change
Frequent prolonged use of IT and telephones

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.