Job summary
A new and exciting opportunity has arisen to join the Senior Digital Services Operations team as a Digital Operations Analyst at The Mid Yorkshire Teaching NHS Trust.
The Digital Operations Team support the trust Cyber Security, Servers, Network and Data Storage, along with the implementation and support of new systems.
The successful candidate will lead the implementation of new digital solutions, ensure compliance with relevant standards, support and maintain the existing servers and storage, and monitor the performance of the estate to identify and correct potential issues.
We are looking for a friendly, motivated and enthusiastic individual who is passionate to deliver high-quality services and contribute to its ongoing development.
Experience of working in a high-pressured NHS IT service environment with the ability to communicate with confidence to staff and customers at all levels, would be advantageous.
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Main duties of the job
The Senior Digital Services Operations will be a key member of the Digital Services team, responsible for ensuring the performance, integrity, and resilience of the Trusts digital infrastructure, systems, and data.
The role involves managing, maintaining, and continuously improving the Trust's server and storage estate in line with industry standards, legal requirements, and NHS guidelines. The post holder will provide expert technical advice and operational support on digital platform matters across the organisation, including risk assessments, threat mitigation, and incident response.
Working closely with other Digital Services teams, the Digital Operations Analyst will play a vital role in supporting the Trusts digital strategy, implementing solutions, and monitoring and maintaining the digital environment.
About us
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job description
Job responsibilities
- Maintenance and support of the storage area network (SAN) and provide knowledge on server and storage configuration and associated topics, including performance and capacity management
- Responsible for the specification, procurement and installation of the server infrastructure required to support the Trust.
- Responsible for the management of Digital hardware support contracts ensuring reliability, availability and value for money.
- Responsible for ensuring the right level of knowledge and tools are available to the Trust Digital support staff.
- Responsible for the development and visioning of Digital services provision in support of Trust objectives.
- Responsible for the implementation and adherence to relevant Trust and national policies and standards within the department and where appropriate within the Trust.
- Apply independent judgement in the evaluation of new and existing information systems
- Maintenance and support of Microsoft AlwaysOn VPN and or MS RRAS
- Working closely with other team members to support IT applications. e.g. Microsoft Active Directory, RD-Web, VMWare, System Centre Configuration Manager, SQL Server.
- Provide expertise to the implementation and ongoing support of systems and services
- Contribute to the production of new methodologies and solutions as required
- Identify and diagnose system problems, providing resolution or temporary workaround options
- Provide operating system and system architecture knowledge and contribute towards the creation of operating procedures
- Pro-active monitoring of system performance and capacity.
- Configuring, monitoring and validating backup and restoration services of Trust systems including supporting documentation.
- Log and report service disruptions
- Monitoring incoming support requests from the Call Logging system and resolve these as required
- Liaise with internal departments and third party suppliers regarding hardware and software faults
- Developing and maintaining documentation for central systems and servers and contribute to the production of operating procedures
- Analyse and implement highly complex technical solutions and contribute to Trust digital projects and solutions
- Help to meet national mandatory timescale requirements undertaking monitoring of actions and any problems immediately to ensure the timescales are met.
- Develop and deliver knowledge transfer to the Digital technical staff.
- Create, maintain and implement Active Directory Group Policies
- Create, maintain and implement drive mappings giving access to sensitive patient identifiable information to the correct people
- Make suggestions to the Digital Platforms Meeting on technical issues
- Liaise and advise with internal departments and external organisations
- Ensure documentation is available for all systems implemented or upgraded and ensure that this is kept up to date.
- Liaise with member of other teams with Digital Services to ensure the effective and efficient resolution of technical issues.
- Attend and contribute to meetings with the Digital Operations Team and the wider Digital Services, offering advice and solutions and help to resolve any issues and update on current and future work plans.
- Attend and contribute to the weekly Change Advisory Board (CAB) if required
- Responsible for suggesting new and amendments to existing policies and procedures.
- Responsible for the day to day virtual backup routines, completing the daily backup report sheets and reporting any problems to the Digital Services Management team as soon as possible
- Responsible for testing Backup recovery and DR plans
- Meet with technical representatives from external NHS organisations as well as external software and hardware suppliers
- Be responsible for the production and maintenance of departmental policies and procedures ensuring the Digital Services Teams are aware of and understand any changes.
Job description
Job responsibilities
- Maintenance and support of the storage area network (SAN) and provide knowledge on server and storage configuration and associated topics, including performance and capacity management
- Responsible for the specification, procurement and installation of the server infrastructure required to support the Trust.
- Responsible for the management of Digital hardware support contracts ensuring reliability, availability and value for money.
- Responsible for ensuring the right level of knowledge and tools are available to the Trust Digital support staff.
- Responsible for the development and visioning of Digital services provision in support of Trust objectives.
- Responsible for the implementation and adherence to relevant Trust and national policies and standards within the department and where appropriate within the Trust.
- Apply independent judgement in the evaluation of new and existing information systems
- Maintenance and support of Microsoft AlwaysOn VPN and or MS RRAS
- Working closely with other team members to support IT applications. e.g. Microsoft Active Directory, RD-Web, VMWare, System Centre Configuration Manager, SQL Server.
- Provide expertise to the implementation and ongoing support of systems and services
- Contribute to the production of new methodologies and solutions as required
- Identify and diagnose system problems, providing resolution or temporary workaround options
- Provide operating system and system architecture knowledge and contribute towards the creation of operating procedures
- Pro-active monitoring of system performance and capacity.
- Configuring, monitoring and validating backup and restoration services of Trust systems including supporting documentation.
- Log and report service disruptions
- Monitoring incoming support requests from the Call Logging system and resolve these as required
- Liaise with internal departments and third party suppliers regarding hardware and software faults
- Developing and maintaining documentation for central systems and servers and contribute to the production of operating procedures
- Analyse and implement highly complex technical solutions and contribute to Trust digital projects and solutions
- Help to meet national mandatory timescale requirements undertaking monitoring of actions and any problems immediately to ensure the timescales are met.
- Develop and deliver knowledge transfer to the Digital technical staff.
- Create, maintain and implement Active Directory Group Policies
- Create, maintain and implement drive mappings giving access to sensitive patient identifiable information to the correct people
- Make suggestions to the Digital Platforms Meeting on technical issues
- Liaise and advise with internal departments and external organisations
- Ensure documentation is available for all systems implemented or upgraded and ensure that this is kept up to date.
- Liaise with member of other teams with Digital Services to ensure the effective and efficient resolution of technical issues.
- Attend and contribute to meetings with the Digital Operations Team and the wider Digital Services, offering advice and solutions and help to resolve any issues and update on current and future work plans.
- Attend and contribute to the weekly Change Advisory Board (CAB) if required
- Responsible for suggesting new and amendments to existing policies and procedures.
- Responsible for the day to day virtual backup routines, completing the daily backup report sheets and reporting any problems to the Digital Services Management team as soon as possible
- Responsible for testing Backup recovery and DR plans
- Meet with technical representatives from external NHS organisations as well as external software and hardware suppliers
- Be responsible for the production and maintenance of departmental policies and procedures ensuring the Digital Services Teams are aware of and understand any changes.
Person Specification
Qualifications
Essential
- Please click 'apply now' to view the full person specification (there is no obligation to submit an application)
Person Specification
Qualifications
Essential
- Please click 'apply now' to view the full person specification (there is no obligation to submit an application)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
