Waiting List Clerk

Job summary

We are looking for friendly, motivated and hardworking individuals to join our Centralised Waiting List Office. As a key member of the team, you will support the effective management of waiting lists across a range of specialties Trust-wide, ensuring all activity is aligned with Government Access Standards, the NHS Constitution and the Trusts Patient Access Policy.

In this role, you will use your strong organisational skills, attention to detail and ability to multitask to deliver a high-quality, patient-centred clerical service. You will exercise initiative and independent judgement when booking patients based on their clinical needs, complexity and the appropriate case mix. Acting as an essential communication link, you will help ensure patients are fully informed and supported throughout their pathway to elective admission.

We are looking for applicants with experience in a customer service environment, who can communicate clearly, work well as part of a team and demonstrate basic IT skills. Previous NHS experienceparticularly in managing waiting listsis desirable, but full training will be provided for the right candidate.

This is an excellent opportunity to join a supportive, fast-paced team where you will contribute directly to improving patient experience and the smooth running of elective services across the Trust.

Main duties of the job

The successful candidate will exercise initiative and use independent judgement, knowledge and analysis to book patients for elective surgery, dependent on their individual clinical needs, their complexity and the appropriate case mix.

Our teams provide an information and communication link between the patient and their elective admission to hospital.

You will be responsible for decision-making with situations arising from the duties and responsibilities described below to ensure an effective, organised, comprehensive and efficient, high-quality patient centred clerical service.

Key requirements:

To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.

To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry.

To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients 18 week, diagnostic, cancer and/or 28 day rescheduling targets.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).

Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Dewsbury District Hospital

Dewsbury

West Yorkshire

WF13 4HS

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Dewsbury District Hospital

Dewsbury

West Yorkshire

WF13 4HS

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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