The Mid Yorkshire Teaching NHS Trust

Surgical Hub Administration

The closing date is 21 January 2026

Job summary

We are looking for a hard working, genuine and friendly individual to join our Hub Booking Team and work in the MY Surgical Hub, which opened in Dewsbury in April 2025.

The Hub Booking Team work across departmental boundaries by managing appointments as well as elective surgeries. This is a busy role, and you will be the first point of contact for patients, providing a patient centred approach to managing appointments and patient pathways, so good interpersonal skills are crucial.

You will have the opportunity to make a difference in the lives of our patients while supporting our doctors, nurses, and healthcare professionals in delivering vital care.

We provide a comprehensive training package to ensure you have the confidence and knowledge to fulfil the requirements of the role.

A flexible approach to working is essential as successful candidates will be required to work 5 out of 7 days, between 08:00 - 20:00, including evenings and weekends.

If you are short-listed, you will be offered an interview which will include an IT test.If this is completed successfully, you will then progress to an interview.

Main duties of the job

The Surgical Hub team take calls from patients, register new patients and manage new referrals and schedule and book elective surgeries.

They also book new and follow up outpatient appointments in clinical and chronological order, ensuring clinics are utilised to full capacity.

The role involves using several IT systems and databases to select the most appropriate service for each patient. Successful candidates will need to be comfortable accessing information whilst talking to patients at the same time.

Excellent communication skills are required, along with the ability to accurately interpret clinical information, in order to provide an efficient link between the patient and the relevant clinical teams.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

16 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000947

Job locations

Dewsbury District Hospital

Halifax Road

Dewsbury

West Yorkshire

WF13 4HS

Job description

Job responsibilities

5 GCSEs grade C/4 or above, NVQ 3 in Business Admin or equivalent experience
Experience of working with multiple computer software programmes such as Microsoft
Excellent communication skills
Experience of working in a customer service environment
Polite and friendly manner
Ability to work under pressure and meet deadlines
Understanding of the need to maintain patient confidentiality

Please refer to the full job description and person specification for further details

Job description

Job responsibilities

5 GCSEs grade C/4 or above, NVQ 3 in Business Admin or equivalent experience
Experience of working with multiple computer software programmes such as Microsoft
Excellent communication skills
Experience of working in a customer service environment
Polite and friendly manner
Ability to work under pressure and meet deadlines
Understanding of the need to maintain patient confidentiality

Please refer to the full job description and person specification for further details

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.