The Mid Yorkshire Teaching NHS Trust

Referral and Appointment Coordinator

The closing date is 12 January 2026

Job summary

Do you want a role where you can make a difference to thousands of patients lives every single day? Where your work enables our teams of doctors, nurses and other healthcare professionals to deliver care and treatment to our patients? If so, have you considered working in our outpatient administrative services at Mid Yorkshire Hospitals?

An exciting opportunity has arisen within our Access Booking and Choice team for permanent full time and part time positions as Referral and Appointment Co-Ordinators.

This post offers the chance to work in a fast-pacing working environment, where you will be able to develop and strengthen your skills and abilities.

We are looking for hard working, genuine and friendly individuals with excellent communication skills to work with our friendly team. If you are short-listed, you will be offered an interview, which will include an IT test. If this is completed successfully, you will then have an interview. Please note that the requirement will be working 5 over 7 days, including evening and weekend working.

Main duties of the job

Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.

The post holder will be required to work in a fast paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.

To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.

To provide a dedicated service to individual specialties, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.

For a full list of the main duties of this role please refer to the job description and Person Specification.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

02 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

000882

Job locations

Dewsbury District Hospital

Dewsbury

West Yorkshire

WF13 4HS

Job description

Job responsibilities

Qualifications

Sound educational background 5 GCSE's Grade C/4 or above

NVQ 3 in Business Administration or equivalent experience

ECDL or equivalent

Knowledge and Awareness

Understanding of current challenges facing the NHS locally and nationally

Knowledge of the GDPR and awareness of confidentiality.

Awareness of own limitations.

Skills and Abilities

Computer literate experience of using all Microsoft packages

Excellent organisational skills

Able to work under pressure & to strict deadlines

Able to work effectively across departmental boundaries

Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using sensitivity and diplomacy when required

Demonstrate knowledge of dealing with public/conflict

Demonstrate a caring manner with an understanding disposition

High standard of accuracy

Flexibility and able to adapt to change

Frequent prolonged use of IT and telephones

Experience

Experience of working with multiple computer software programmes such as Microsoft Office, Patient Administration System, ICE

Working within a multidisciplinary team

Experience of working in a customer service environment

Excellent communication skills to overcome barriers of understanding

Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities

Experience of collating data

Ability to organise self, working to deadlines and ensuring quality standards

Experience of scheduling / coordination activities and/or resources. Personal Attributes

Confidence in own abilities

Ability to establish effective working relationships

Strong attention to detail and accuracy

Self-motivated

Excellent communication skills

Team worker

Flexible approach to working arrangements

Analytical skills

Aptitude for problem solving

Polite and friendly manner

Resilient when working under pressure