Care Co-ordinator

Job summary

The post holder will support and assist the Palliative care team with the day-to-day management of patients that are referred to the SPCT. The post holder will support the CNS to triage referrals, booking patients in to the CNS diary, making direct contact with the patient and signposting where appropriate.

he post holder will support and coordinate the running of outpatient clinics, booking clinic appointments. The post holder will enable and assist the CNS team in delivering high standards of care to all patients that are referred to the SPCT who have a palliative care diagnosis and may potentially be in their last year of life, they will support with low level early introduction to service visits. Part of the role will also be supporting the team by managing bookings throughout the trust for EoL mandatory training, support training where required.

Main duties of the job

Assist in the coordination of referrals to the CNS team and triage to appropriate team member

Triaging incoming telephone calls, managing onward referrals and sign posting to appropriate person or service.

To be available to patients, GP practices and Acute service teams and act as a resource for the SPCT

Coordinate outpatient clinics, which will include contacting patients, booking appointments and then typing up clinic letters.

Assisting the CNS team with MDT actions as appropriate.

Input information onto relevant computer systems to ensure effective communication between all individuals involved in the patient pathway in a timely manner.

Develop and use appropriate communication skills to support contact with patients either on the telephone

Undertake routine phone calls to patients with the support of the CNS team to offer support to the patient and family as needed.

Work closely with the EoL care facilitator and fast track discharge facilitator to ensure patients who are in the last weeks/days of life have a seamless handover of care, this may require the post holder to support patients on discharge from hospital

To be able to communicate in an empathic sensitive way to the patient, family and significant others

To be aware of personal limitations and to seek assistance from other team members as needed

To ensure clear documentation of all interventions made with patient, relative or staff member

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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