Patient Services Manager

Job summary

An exciting secondment opportunity has arisen for an exceptional individual to join the Acute Care Division as Patient Services Manager for Acute Medicine and Patient flow. This is a seconded role for a period of 12 months the Acute Care Division are seeking expressions of interest internally and across our neighbouring WYAAT Trusts.

This is a rewarding and challenging operational role that will deal with complex and dynamic situations. Alongside managing daily operational issues for the Patient Flow team, Medical SDEC, Substance care team and the Acute Medical team.

The ideal candidate will have experience of working in a large healthcare organisation in an operational setting. This role would ideally suit a candidate who is looking to develop their career in operational management and are wanting to further develop their skills and experience within this environment.

Main duties of the job

The Patient Service Manager will have lead responsibility for the day-to-day management of all operational issues within defined clinical services units. They will have to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The postholder will be expected to support the DDO in the delivery of Trust objectives and ensuring national targets are achieved.

The postholder will support the Head of Clinical Services and Service Matron with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards.

Working closely with the Business Support Unit and Coordinators to ensure consistent delivery of activity so that income is maximised and targets delivered.

Continually monitor capacity and rigorously manage consultant leave so that supply is always appropriate to demand and premium rate costs are managed out of the system.

To work with other clinical service units and Divisions to deliver corpocracy and consistency across Divisional areas.

Ensure that each Service Unit works to deliver Improving Working Lives standards, Agenda for Change, European Working Time Directive and New Deal for Junior Doctors.

The post holder will be expected to deputise for colleagues as appropriate to level of skills and service unit requirements.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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