The Mid Yorkshire Teaching NHS Trust

Waiting List Clerk

The closing date is 28 December 2025

Job summary

We are looking for friendly outgoing individuals with experience working a in a busy demanding environment and experience working within customer service. You will enjoy working as a member of a team and have experience in communicating and working alongside a multi-disciplinary team. Previous NHS knowledge and experience in managing waiting lists is desirable as you will have a great deal of direct telephone contact with patients and face-to-face contact with a wide range of internal and external staff to support the smooth running of waiting list management at MYHT. Excellent multi-tasking and organisational skills are essential with an up-to-date knowledge of current NHS Access targets being desirable for the post. In addition to a flexible approach to working the post holder will be required to work 5 over 7 days between 08:00 - 20:00 including evenings and weekends.

Main duties of the job

Our Centralised Waiting List Office Clerks manage a number of waiting lists within specialties operating Trust wide in accordance with Government Access Standards, NHS Constitution and Trusts Patient Access Policy ensuring efficient and effective use of theatre and procedure sessions. They exercise initiative and use independent judgement, knowledge and analysis to book patients, dependent on their individual clinical needs, their complexity and the appropriate case mix. Our teams provide an information and communication link between the patient and their elective admission to hospital. You will be responsible for decision-making with situations arising from the duties and responsibilities described below to ensure an effective, organised, comprehensive and efficient, high-quality patient centred clerical service.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

15 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

000877

Job locations

Dewsbury District Hospital

Halifax Road

Dewsbury

West Yorkshire

WF13 4HS

Job description

Job responsibilities

To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.

To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry.

To communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature.

Please see attached Job Description for the Person Specification which details the essential criteria needed to apply for the role.

Job description

Job responsibilities

To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic.

To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry.

To communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature.

Please see attached Job Description for the Person Specification which details the essential criteria needed to apply for the role.

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Person Specification

Qualifications

Essential

Please click apply now to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.