The Mid Yorkshire Teaching NHS Trust

SystmOne Support Officer

The closing date is 13 October 2025

Job summary

Do you have specialist knowledge of SystmOne (and other related systems) maintenance, design, development and delivery? Are you looking for a new challenge, playing a pivotal role in the development of SystmOne functionality and optimising its use for the benefit of Adult Community Services?

The role of SystmOne Support Officer is an exiting opportunity to play a key role in the improvement of our digital systems to ensure that our services can record high-quality data with ease, giving the division greater opportunities for data-driven service improvement.

The role will provide essential support to the divisions SystmOne Change Control Process, ensuring colleagues within the division and wider Trust, including peers within the Corporate Digital Systems Team, understand system changes and that clinicians have the necessary knowledge and skill to embed change within their own practice.

Main duties of the job

Management of incoming SystmOne change requests, resolving and escalating as appropriate.
Leading and supporting the development of the divisions clinical systems that include, but may not be limited, to SystmOne.
Assess training requirements for system changes, including the preparation and management of support documentation.
Provide specialist support and advice on change project specification, requirements, implementation and roll out across the division.
Responsibility for data integrity, ensuring that digital systems operate smoothly and efficiently.
Identification and resolution of of technical problems and faults.
Investigate potential solutions to system problems, making recommendations for consideration across the division.
Test all proposed system changes in a test environment to ensure they will be successful prior to release in a live environment.
Provide regular update reports to the SystmOne Improvement Group to support the planning of digital workstreams and projects that are part of the divisions digital portfolio.
Provide training to staff on the use of digital systems, both on and off site.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

06 October 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year

Contract

Permanent

Working pattern

Part-time

Reference number

000690

Job locations

Units 1 & 2 Pioneer Court

Castleford

West Yorkshire

WF10 5QU

Job description

Job responsibilities

Qualifications:

Educated to degree level or equivalent experience.

Experience:

Significant experience of the use and configuration of Clinical Systems, in particular SystmOne, within specialist Service Areas.
Demonstrable experience of providing training, advice and support to end users, analysing problems and providing solutions in Clinical Systems.
Experience of working both independently and in a team orientated collaborative environment.

Knowledge/Awareness:

Highly computer literate.
Excellent Microsoft Office skills.
Ability to work with sensitive information in line with the Data Protection Act and Caldicott principals and approach issues diplomatically.
Ability to work autonomously and use initiative and judgement in decision making.
Knowledge of Information Standard Notices, NHS Performance Indicators and NHS Datasets.

Skills and Abilities:

High levels of concentration where work patterns can be unpredictable.
Ability to learn and develop skills further.
Troubleshooting.
Ability to prioritise workload.
Excellent organisational and interpersonal skills including customer service experience.
Excellent written and communication skills.
Ability to liaise with technical and non-technical staff.
Ability to pay attention to detail.

Personal Attributes:

Maturity, enthusiasm and a strong desire to provide a continually improving service.
Maintain confidentiality.
Resourceful and flexible.
Excellent time management skills, able to work accurately under pressure to meet deadlines.
Ability to maintain and enhance own skills and knowledge through research.
Ability to work on own initiative.
Self-motivated and the ability to motivate others.
Adaptable to change.
Honesty and integrity.
Ability to multi-task effectively.
Flexibility in your working pattern to support out of normal hours activities as and when required (e.g. Digital system upgrade / changes).

Job description

Job responsibilities

Qualifications:

Educated to degree level or equivalent experience.

Experience:

Significant experience of the use and configuration of Clinical Systems, in particular SystmOne, within specialist Service Areas.
Demonstrable experience of providing training, advice and support to end users, analysing problems and providing solutions in Clinical Systems.
Experience of working both independently and in a team orientated collaborative environment.

Knowledge/Awareness:

Highly computer literate.
Excellent Microsoft Office skills.
Ability to work with sensitive information in line with the Data Protection Act and Caldicott principals and approach issues diplomatically.
Ability to work autonomously and use initiative and judgement in decision making.
Knowledge of Information Standard Notices, NHS Performance Indicators and NHS Datasets.

Skills and Abilities:

High levels of concentration where work patterns can be unpredictable.
Ability to learn and develop skills further.
Troubleshooting.
Ability to prioritise workload.
Excellent organisational and interpersonal skills including customer service experience.
Excellent written and communication skills.
Ability to liaise with technical and non-technical staff.
Ability to pay attention to detail.

Personal Attributes:

Maturity, enthusiasm and a strong desire to provide a continually improving service.
Maintain confidentiality.
Resourceful and flexible.
Excellent time management skills, able to work accurately under pressure to meet deadlines.
Ability to maintain and enhance own skills and knowledge through research.
Ability to work on own initiative.
Self-motivated and the ability to motivate others.
Adaptable to change.
Honesty and integrity.
Ability to multi-task effectively.
Flexibility in your working pattern to support out of normal hours activities as and when required (e.g. Digital system upgrade / changes).

Person Specification

Qualifications

Essential

Please click "apply now" to view the full person specification (there is no obligation to submit an application).

Person Specification

Qualifications

Essential

Please click "apply now" to view the full person specification (there is no obligation to submit an application).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.